Bettenhausen Chrysler Dodge Jeep Ram

I was immediately acknowledged when pulling my car into the service center and when stepping inside. My car was serviced in a timely manner. the service center and when stepping inside. My car was serviced in a timely manner. More

Kyle is AWESOME! He is always available to assist customers with questions and/or offering solutions to help customers navigate the best options for them and their ve He is always available to assist customers with questions and/or offering solutions to help customers navigate the best options for them and their vehicle. He’s the reason we come to this dealership. More

One price pricing simplified the process. Staff was friendly and responsive. I would recommend they lobby Lockport to get road signage to point in the direction of the dealership lot Staff was friendly and responsive. I would recommend they lobby Lockport to get road signage to point in the direction of the dealership lot More

Nice and close location for me, and convenient that they offer a courtesy shuttle if the service will take a little longer time and you need a ride to/from your home. However, when I dropped off my vehicle, offer a courtesy shuttle if the service will take a little longer time and you need a ride to/from your home. However, when I dropped off my vehicle, I was told I would be able to be given a ride home within 20 or 30 minutes, but it ended up taking a little over an hour, which would have been fine if they told me that upfront, but was disappointing since I was given the expectation that it would be quicker. Everyone who I interacted with there was very kind and pleasant. The cost seemed higher than it needed to be for the service that I had done on my pickup truck, so I hope that it was done properly and thoroughly. More

I visited the Lockport location for an oil change on June 11th. This was my first time bringing my car to this store. I received excellent service and was very impressed with the young man who took care of 11th. This was my first time bringing my car to this store. I received excellent service and was very impressed with the young man who took care of things that day. Michael Browne welcomed me as soon as I entered the service department. He was very professional and friendly. He is definitely a wonderful representative for your dealership! Thank you for your help, Michael! More

My wife and I were in a really bad car wreck and totaled the car. (chevi blazer) We got cut off at 70 mph and hit cement wall. The car took the impact fantastic but was totaled and us both with injuries. the car. (chevi blazer) We got cut off at 70 mph and hit cement wall. The car took the impact fantastic but was totaled and us both with injuries. Long story shot we now needed a car and were well advised from our financial advisor to check this place out. We went there first with the intentions to check out 3 other types of cars. I already own a ram1500 diesel pu and LOVE it. I have always been a GM guy all my life. (73 now) After working with Jamie (AND SHE IS THE BEST) for 20 min's my wife said lets see what else she has available. After 2 hrs later and a brand new car under our belt we were both completely blown out of the water on how well we were treated and how kindly and understanding this was. We both said we have NEVER had a car shopping experience like this were we both felt like a friend and treated like a family member. This will never go unforgotten and will be spread to everyone we talk to about this (first horrible situation but ending as though we won the lottery and more. Today I even had to drop off some paper work and needed a lift home and had the best conversation with Danny the porter and wow, he too loves his job and can not say enough positive things about the company and the people he too works for. I own my own business doing truck & trailer and transport refrigeration on semi's for the past 35 yrs and know how good it feels from an upper management point to her good and great things about how the business is structured and the way the people feel about their jobs and to hear it even more from the customers they serve. As I always tell my employees, they are the back bone of the company. I'm just traffic controller. When the customers keep coming back and tell others that come and tell others too, that's what keeps the wheels turning. Those customers are your mortgage payments, electric bill payments and kids college tuition payments thank to the customers that keep coming back and spreading the goo news. Sorry for this long dragged out letter but you have the best car dealing services I ever seen and what all others want. Honest, helpful and no haggle. I can go on more but what I really want to say THANKS YOU ALL FOR TREATING MY WIFE (WHO HAS MAJOR DISABILITIES) AND I AS FAMILY. THE JEEP FAMILY, (sorry gm) you don't even come close to this place WE WILL NEVER FORGET THIS. Nancy and Bob More

The service was excellent pleasant . The service waiting was comfortable clean and they also had refreshments The service waiting was comfortable clean and they also had refreshments More

Great customer service. Had a piece of metal stuck in my tire. They were able to get it out and repaired very quickly for us. Appreciate the efficiency and communication pro Had a piece of metal stuck in my tire. They were able to get it out and repaired very quickly for us. Appreciate the efficiency and communication process. More

I went in with a concern about my brakes and was sent away in my car and told to return tomorrow. I returned the next day and left my car for about 7 hours. I returned when called to pick it up and was n away in my car and told to return tomorrow. I returned the next day and left my car for about 7 hours. I returned when called to pick it up and was not given any info about the service. I was just told to grab the key. I had to ask about what was discovered during the service in turn I was told there was no active codes and nothing is wrong with my car. My car didn't brake twice while driving and that doesn't just randomly happen. I was not told if a full brake inspection was completed or anything at all. The best part of my service at this location was David who saw my license plate was falling off and took the time to screw it back on even when it became a bigger problem because it originally wasn't put on properly when I bought it. I was very frustrated I was sent away with no answers or communication. More

This is my second vehicle lease with Jaime Kwak. I followed her to her new location to be able to work with her again. Five stars! I followed her to her new location to be able to work with her again. Five stars! More