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Bettenhausen Chrysler Dodge Jeep Ram

Lockport, IL

Overview
Employees
Reviews
Vehicles
4.7
261 Reviews
As a family-owned dealership for more than 60 years, Bettenhausen CDJR of Tinley Park is committed to providing the best sales and service experience anywhere. From the moment you walk through our doors, you will notice that we are not your typical dealership.Since 1992 we have been Chicagoland’s only “One Price” Dealer. This decision fueled our growth and our ability to deliver a level of service that most people had never experienced. Then in the fall of 2015 we completed our largest renovation yet, which updated our showroom, offices, and service department all to better serve you, our valued customer. From our new more spacious showroom to our twelve additional service bays, we have the most customer-friendly dealership around. One thing that hasn’t changed, however, is our commitment to complete customer satisfaction. With our One Price, No Hassle sales approach, we have made the car buying experience more enjoyable for you, along with the dedication of an entire staff of people. Our family values, honesty, and fair business practices helped make us what we are today and will be a part of the Bettenhausen family for generations to come. We will always look for new ways to better serve our customers. That’s our promise to you. We invite you to stop in today and experience the difference. Sit in the rugged Jeep Wrangler cabin or bring the family down to see if the Pacifica should be your next minivan. We know you’ll agree that Bettenhausen CDJR is simply the best dealership in Chicagoland! Welcome, Michael & Troy Bettenhausen
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16471 W 159th St

Lockport, IL

60441

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Showing 261 reviews

November 10, 2024

63% of the charges were for labor. I’ve been to 3 other jeep dealers and there isn’t a ridiculous labor charge added. Almost $500 for an oil change and brake fluid is absurd. I won’t b More

by rlkijek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name
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Nov 13, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We understand your concerns regarding the labor charges for your service experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We strive to offer competitive pricing and valuable services, and your input is crucial in helping us improve. If you would like to discuss your experience further, please feel free to reach out directly. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 10, 2024

Good overall experience. Pulled in with a radiator issue and they continued to let the vehicle run in the service bay. I had to inform them to shut it off before the thing bl More

by laporte559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 13, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad to hear that you had a good overall experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We appreciate you bringing your concerns to our attention regarding the radiator issue with your Wrangler. We strive to keep our customers informed throughout the service process, and your patience during the repair is greatly appreciated. We look forward to seeing you again for your next service! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 10, 2024

Lacking in friendliness. I felt unwelcome from the moment I stepped into the service station More

by mblazek7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 13, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We appreciate you sharing your experience with us. At Bettenhausen Chrysler Dodge Jeep RAM of Lockport, we strive to create a welcoming environment for all our customers. Your comments regarding friendliness are important, and we will use them to improve our service. If you would like to discuss this further, please feel free to reach out to us directly. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 09, 2024

We had such a good experience here with Allie. She was incredibly knowledgeable about the cars we looked at and took us through the car buying process beautifully! More

by Ashley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Allie Keegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad to hear that you had a positive experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport with Allie. It's great to know she was able to guide you through the car-buying process effectively. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 09, 2024

Very courteous and super quick. Friendly people and over accommodating. Doesn’t seem like a normal dealer at all. More

by darren.mulligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Nov 12, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport to be courteous, quick, and friendly. We strive to create a unique and accommodating experience for our customers. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 08, 2024

All around great customer service. Dean went above and beyond to help us with our Wagoneer. Great follow up and explanation of what he could do for us and we left feeling confident and More

by minadata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean in service center
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Nov 12, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that Dean went above and beyond to assist you with your Wagoneer. At Bettenhausen Chrysler Dodge Jeep RAM of Lockport, we strive to provide exceptional service, and it's rewarding to know you felt confident and well taken care of. Your recommendation means a lot to us. We look forward to seeing you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 07, 2024

The service men don't know how to tighten the screws back down or reconnect the wire for the glove box. Very dissatisfied with my last service More

by cjhome67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nothing to say
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Nov 08, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We understand your dissatisfaction regarding the glove box service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Your experience is important to us, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can address your concerns and work towards a resolution. We value your business and hope to regain your trust. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 07, 2024

always a pleasure to visit Bettenhausen and I really love the new facility in Lockport. I always feel safer dealing with this dealership. Thanks!! More

by dahna.betts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Jones
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Nov 08, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you enjoy visiting Bettenhausen Chrysler Dodge Jeep RAM of Lockport and appreciate our new facility. Your safety and satisfaction are our top priorities. We look forward to welcoming you back again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 06, 2024

Still the best in business by any means. . BITBAM. Great job bettenhausn team.. DODGE lifer here.. More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mchugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bettenhausen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We truly appreciate your kind words and are thrilled to hear that you consider us the best in the business. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 06, 2024

BIG AL performs miracles. Hoops were jumped through. I told him what I wanted and he had me in and out in a couple of hours with the gorgeous 24 Grand Cherokee Limited of our More

by Samantha Tonnellier Gatses
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review, Samantha! We’re thrilled to hear that Big Al was able to help you find your dream 24 Grand Cherokee Limited at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Your satisfaction is our top priority, and it’s fantastic to know you were in and out in no time! We appreciate your kind words and hope to see you again soon! Enjoy your new ride! Sincerely, The Team at Bettenhausen CDJR of Lockport

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