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Betten Baker Chevrolet Buick of Coopersville
Coopersville, MI
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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477 Reviews of Betten Baker Chevrolet Buick of Coopersville
August 27, 2021
I brought my car in for a simple oil change on Friday. Saturday night we went to use the vehicle and the battery was drained. We jumped it at home and the next day the battery was drained again. After t Saturday night we went to use the vehicle and the battery was drained. We jumped it at home and the next day the battery was drained again. After taking it back to the dealer, the service department determined that my windshield wiper was left on in the back window and my bike rack was blocking it. This was draining my battery. We always keep the back wiper off (there is a setting that you can change for this). We have driven with this bike rack for 4 months and have had no issues due to this setting. The service center reset the setting during my oil change and caused the issue. They blamed me and charged me $140 for a diagnostic fee despite the fact that they directly caused this issue. Further, they also diagnosed $500+ of additional issues (air filter, coolant flush, etc.) that was not noted during the oil change. This dealer is either negligent in their oil change service or intentionally misleading customers. More
by Samantha.stover7
Verified CustomerEmployees Worked With
Multiple Including yemiah
August 26, 2021
I have been taking my car there for oil changes since I bought it from them 12 years ago, always good service. Even though it's a Ford I still prefer to go there. bought it from them 12 years ago, always good service. Even though it's a Ford I still prefer to go there. More
by MM5786
Employees Worked With
Jodie Randall
August 26, 2021
Quick and easy purchase process, from scheduling a test drive to closing the deal. Professional and courteous. Very happy with the vehicle too. Till next time drive to closing the deal. Professional and courteous. Very happy with the vehicle too. Till next time More
by Wasabi
Employees Worked With
Mike Snowden
August 26, 2021
Great people and great atmosphere. Really good work in a timely fashion. Always listening to your concerns and getting answers. I highly recommend this dealership. timely fashion. Always listening to your concerns and getting answers. I highly recommend this dealership. More
by Bopcgbm
Employees Worked With
John, Scott
August 26, 2021
I’ve been having BB service my vehicles for 4 years. All good to great experiences. It was a little different story when I planned to purchase a vehicle through new car sales. good to great experiences. It was a little different story when I planned to purchase a vehicle through new car sales. More
by PaulB
Employees Worked With
Service techs. Not sure names.
August 26, 2021
Poor service took a month before you even got my car in you actually lost my part and tried to blame it on me. Didn't even work on my car for the whole month waited till someone else had to get on your cas you actually lost my part and tried to blame it on me. Didn't even work on my car for the whole month waited till someone else had to get on your case than once i got my car back i had to take it to someone else only to find out you still for for to put stuff back on it underneath overall not happy at all i give you a two star only becuase of the general manager that made sure things where actually taken care of once he realized what was going on he got stuff done. More
by wiggymay
Employees Worked With
Collision center
August 25, 2021
The service and sales staff always understand what my problems are and they address them in a timely manner. The staff is friendly and willing to help at any time. problems are and they address them in a timely manner. The staff is friendly and willing to help at any time. More
by nsdenhof
Employees Worked With
The service desk manager and one of the salesman outfrontI don’t have his card right now and I don’t remember his name but he was very helpful
August 25, 2021
BETTEN BAKER was very courteous got me in as soon as they could I ended up coming 25 minutes early they got me in early got me out on time very impressed for their service and very courteous always go there could I ended up coming 25 minutes early they got me in early got me out on time very impressed for their service and very courteous always go there for service very good people thank you More
by randy.balch
Employees Worked With
Joe
August 23, 2021
Overall good service and work. Helped find the issue, work with the extended warranty people, and get the job done. Small delay in getting it completed, but no real issues. work with the extended warranty people, and get the job done. Small delay in getting it completed, but no real issues. More
by Tinsky
Employees Worked With
Kyle
August 21, 2021
Friendly, knowledgeable, prompt service put us back on the road in no time. Service agent kept us informed every step of the way regarding changes. the road in no time. Service agent kept us informed every step of the way regarding changes. More
by Jim A
Employees Worked With
Rob Maurer
