Betten Baker Buick GMC Cadillac Midland
Midland, MI
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155 Reviews of Betten Baker Buick GMC Cadillac Midland
If I could've I would gave this place no star. Went there to test drive car and when I used the brakes the car turned right and steering wheel was not straight. Went back to dealership told them Went there to test drive car and when I used the brakes the car turned right and steering wheel was not straight. Went back to dealership told them what happen. Then saw them put car back on lot,without even looking at it. After I told them what happen. So If I was anyone looking for vehicle to buy this is not the place. More
Terrible customer service, the general manager was making disrespectful comments while the salesman and I were talking about trade in value on the vehicle due to a disagreement on the price offered. T making disrespectful comments while the salesman and I were talking about trade in value on the vehicle due to a disagreement on the price offered. Threw a paper at me and wouldn’t apologize when confronted why. Never been treated that poorly as a customer anywhere. Would not recommend this dealership to anyone, terrible experience More
This service dept. is top notch, with a very thorough multipoint inspection of my vehicles that gives me the peace of mind that assures a pleasant driving experience. The facility is always clean, and th multipoint inspection of my vehicles that gives me the peace of mind that assures a pleasant driving experience. The facility is always clean, and the staff are friendly and helpful. Richard K. More
They did not update my sticker after oil change and I don’t believe that they did the routine inspection that comes with the oil change don’t believe that they did the routine inspection that comes with the oil change More
Timely and courteous. Dawn was very helpful and friendly. Our wait was short. Only suggestion is giving the customer a copy of the checklist and notes as to what may need attention in the future friendly. Our wait was short. Only suggestion is giving the customer a copy of the checklist and notes as to what may need attention in the future. More
Avoid this place for any service!!!! Took my truck in for a "service suspension" light and 51 days later they call to tell me the fix caused the power steering to go on my truck. They sai Took my truck in for a "service suspension" light and 51 days later they call to tell me the fix caused the power steering to go on my truck. They said i'm responsible for 1/3 of the cost to fix the power steering since the "fix" caused it. I have called GMC and made a case against the dealer because they are so incompetent you will get no wear arguing with them. After i picked up my truck i did a walk around the vehicle at home. The dash was loose and you could see gaps between the plastic and the steering counsel. it looks like they broke the plastic connectors for the dash attaching to the steering component and the computer for the dash was displaying a low tire on the wrong side of the vehicle. They also put all of my personal belonging in a box in the back of my truck. This box had a label on it for "highly corrosive material" and they thought it would be appropriate to put my belonging in it. This is the kind of service you will get if you choose this dealership. Also still waiting for the service manager to call me back to talk about these issues!!! More
Service is terrible Another horrible experience with their service department. 2:30 appt and at 4:15 they tell me they won’t work on it today. Third or fourth time they h Another horrible experience with their service department. 2:30 appt and at 4:15 they tell me they won’t work on it today. Third or fourth time they have failed to look at my vehicle the day of the appt. won’t be back and will never buy a car from this terrible business. I took it down the street to Garber Chevrolet and not only did they do the diagnostic same day as my appointment, they are fixing it same day as well. Neither of which Betten Baker has been capable of doing the last 3 times I've attempted to get my car "serviced". I am super happy with Garber and will be taking my business there because they understand customer service!!! More