Best Ford

I'm rounding up to 2 stars because the work appears to have been done properly, but I'll never go back. I'm a small business owner and my truck is my office. Any weekday without my truck costs me mone have been done properly, but I'll never go back. I'm a small business owner and my truck is my office. Any weekday without my truck costs me money. I had the "death wobble" problem with my F250 and it was almost undrivable on the highway. Best Ford stated that they only do these repairs on weekdays and they needed my truck for the day to do the .4 hour steering dampener swap. I understood and accepted the lost income. I leave my truck on a Monday night with a Tues AM appt. I haven't heard from anyone all day and finally call at 5 PM to check in. They can't find the service writer and take a message. He calls me back 15 mins later stating they just pulled it in to look at it because of X excuses and could I leave it overnight. I told him I needed my truck first thing in the morning because I had scheduled work. He claims he understood and it would be a quick repair. He calls at 9:30 AM, which I assumed he was telling me it was done and I was OK with it. Nope, he was trying to sell me tires etc. I declined because I needed my truck back and he said that it was all set and would call me back once they pulled it out. 2 hours later I still haven't heard and it takes several phone calls to finally get a call back from the writer letting me know my truck is actually ready. I lost a day and half pay for something I realized that I could've done myself for under $100 in the parking lot with the basic hand tools, which I always carry. I'm incredibly understanding and would gladly have taken my truck home for the day if they called to tell me they were that behind schedule. I could've moved my schedule around to accommodate and not have lost that income. Simple communication would've kept me as a customer. More

We received excellent service and within a week purchased an Explorer. We received the .09 incentive financing and a fair trade in for our car. an Explorer. We received the .09 incentive financing and a fair trade in for our car. More

Bad customer service on a good vehicle. Sales department are crooks without mask. I was screwed Sales department are crooks without mask. I was screwed More

My sales Advisor, John, was very polite, informative, and straightforward. He fought for me to get the vehicle I wanted and left with nothing but smiles. straightforward. He fought for me to get the vehicle I wanted and left with nothing but smiles. More

Was greater with smiles. Didn't feel pressured. Very pleasant to work with everyone. Matt was and is still awesome after Didn't feel pressured. Very pleasant to work with everyone. Matt was and is still awesome after More

The sales office did a great job helping me to finance my 2020 Ford Escape at the end of my lease. 2020 Ford Escape at the end of my lease. More

Very polite and professional was able to get all the work done in a efficient amount of time work done in a efficient amount of time More

I would rather have a tooth canal then deal with most car salesmen. These people changed all that. From the time I got to their dealership until I left they were very attentive , polite and went over and b salesmen. These people changed all that. From the time I got to their dealership until I left they were very attentive , polite and went over and beyond what any other dealer has done. I have bought many vehicles in my 52 years in business and this was by far the best experience I've had. I went to buy one truck and left buying two. I may go back and buy a third. We normally buy Chevy's, but I guess I'll be buying Ford's from now on from Best. Sincerely, Ron Campagna, Owner Auto Wash Maintenance Corp. Malden. Ma, More

They were great about getting me into a new Bronco that they had not received yet. they had not received yet. More

Service department was very helpful in ensuring that my recall (windshield sealer) was not disruptive to me any more than necessary. Their staff is always personable and professional with any visit I have recall (windshield sealer) was not disruptive to me any more than necessary. Their staff is always personable and professional with any visit I have with them. More