Best Ford

Reposting with ratings. My wife and I stopped in late Reposting with ratings. My wife and I stopped in late one night and asked to test drive a car. My wife walked in, the receptionist said hello and Reposting with ratings. My wife and I stopped in late one night and asked to test drive a car. My wife walked in, the receptionist said hello and asked what was needed, my wife told her and the receptionist said she would find someone to help, a salesman walked by and the receptionist had to call after him 3 times to get his attention. The receptionist told him what car and trim level was being requested. He walked away did a few things, and eventually came to back and asked my wife what we would like to drive. She reminded him, he disappeared. He didn't say what he was doing, he just disappeared. He came back and said the only one was buried right now. In their defense, we stopped the night before a snow storm and they were preparing the lot for the storm. A few days later, I called to schedule a test drive, I spoke to someone at around 10AM, told her what we were looking for and she was very professional. We arrived at 6PM to test drive the car. The salesman broke away from what he was working on, asked us to wait for him while he finished up with someone. I have no problem waiting, I understand people are busy, but waiting a half hour is stretching my patience. When he came back, he asked what we were looking for tonight and what we wanted to drive. Now, when I call to schedule a test drive, I expect the car to be pulled up, warming up, and someone to know what is happening. I will say that the salesman that we spoke to was a very nice man and patient. I checked dealerrater before going and I saw what people were saying. I didn't tell my wife so she would not have a a preconceived notion. Best Ford lives up to their current rating of 2. More

We were told the vehicle we purchased came with two keys and an owners manual and after signing papers was told "sorry we only have one key and we can't find the manual" We called several times to speak wi and an owners manual and after signing papers was told "sorry we only have one key and we can't find the manual" We called several times to speak with sales person and manager and none of our calls were returned. We finally had to go in to dealership to get key and we had to pay $67 for it. I have purchased vehicles from other dealerships in area and have never received such poor customer service. More

After waiting a week, 4 different people, 4 different times didn't return our calls. We decided not to purchase the vehicle we had put a $500,00 deposit on. We figured if we had this much trouble trying times didn't return our calls. We decided not to purchase the vehicle we had put a $500,00 deposit on. We figured if we had this much trouble trying to purchase a vehicle, what would ever happen should we had a problem with it? The general manager -Mike told us " Read all the paperwork before signing the sales agreement because it was a one-way deal in their favor". He was as rude as they come. They would not return our $500.00 deposit. buyer beware!!!! More