Bert Smith Subaru Volkswagen

Everyone at the dealership was very helpful and courteous. They inquired what my needs were and were happy to fulfill them. I would definitely recommend them. I would like to give special mention courteous. They inquired what my needs were and were happy to fulfill them. I would definitely recommend them. I would like to give special mention to my salesman Steve Schromm who was very patient and thorough. The shop was clean and the customer service was outstanding. More

hi, my name is vanquisha clayton, and my experience with Bert smith Volkswagen was the best car buying experience I had so far. All the employees were very professional, kind, had great attitudes, and very Bert smith Volkswagen was the best car buying experience I had so far. All the employees were very professional, kind, had great attitudes, and very friendly. When I purchased the vehicle, they were very good at explaining everything about, they showed me how everything work. I love my new vehicle and I would recommend them to everyone. Everything about Bert Smith Volkswagen is a plus, if you are shopping for a new car Bert Smith Volkswagen is the place for you More

They worked really hard for me! Dedicated to their customers. I was very pleased. They really care about their customers. They'll go above and beyond to get you into the right car. customers. I was very pleased. They really care about their customers. They'll go above and beyond to get you into the right car. More

Fast friendly knowledgeable staff got me a great deal on my new vw jetta which is loaded with all of the options i could get for the great price my new vw jetta which is loaded with all of the options i could get for the great price More

We our sales person , Walter to be a knowledgeable and friendly person to do our business with. His knowledge of the product line far surpassed other dealerships that handled the same brand. The willingne friendly person to do our business with. His knowledge of the product line far surpassed other dealerships that handled the same brand. The willingness to close the deal and at the same time deliver a product to us that met our requirements was spot on. The words "No" and "Can't" were not in Walter's answers to our questions, "I'll try" and "let's see what we can do" were his answers, showing a true commitment to customer service. Allowing a generous test drive after having some trepidation regarding a Volkswagon sunroof option, has spared us the "buyers remorse" as our Teguan is being prepped for delivery. More

My husband and I each leased a Jetta and it was time to upgrade. Two years ago both these men went out of their way to help us get a car that we could afford. We went back today and we got two more Jetta upgrade. Two years ago both these men went out of their way to help us get a car that we could afford. We went back today and we got two more Jettas, The dealership is so friendly and they do not make you feel like they are trying to slam you into a car. They truly want you to get a car you can afford and one you will be happy with so you come back and more importantly so you feel like you got your money's worth. After all times are tough for all of us and having a car you can afford and love is important. We went to almost every dealership in town when we first bought our cars and salesmen are notorious for ... well you know... being pushy. They were not at all like that. They were quick and efficient from the first to the last step of the process. We tell all our friends about them and about how much we love the product. It is cool looking out in the yard and seeing matching jettas. We will definitely be back when it is time to make a decision on the cars we bought today. Brian and Kathy Zell More

My VW Jetta was totaled last year and the prices went up. We were hoping to find a similar car and price. My father called Bert Smith and they gave an outstanding price on the phone and when we went over the We were hoping to find a similar car and price. My father called Bert Smith and they gave an outstanding price on the phone and when we went over there, the price was the same--they even beat the deal I got on my previous car and I ended up upgrading to the next package. They had to get the car from a different dealership so they gave me a fully-loaded CC to drive until my new car came in. Everyone was incredibly friendly and when we actually went in to lease the car, I'd say we were there for maybe an hour or so before they had me on the road in my new car. From now on I'm extending them the courtesy of going there first. More

William tried very hard to get me the car I wanted in the color combination I wanted (it had been discontinued). He spent a lot of time searching dealer inventories, reviewing my options and discussing diff color combination I wanted (it had been discontinued). He spent a lot of time searching dealer inventories, reviewing my options and discussing differences between the cars. Although I ultimately bought the car (the only one in the color I wanted was located 800 miles away), I would recommend him as a salesperson. He was well-informed, responsive to phone calls, and at no time put any pressure on me to compromise and buy a differnt vehicle. More

I don't usually write reviews, and I don't know anything about cars, BUT: Bert Smith's service Dept is a rip off. I had a problem with my car's transmission. I brought it around to two places for estimate about cars, BUT: Bert Smith's service Dept is a rip off. I had a problem with my car's transmission. I brought it around to two places for estimates before bringing it to Berts, both other shops (which I won't give their names, I don't want to be a commercial) gave me free estimates of how much it would cost to repair, and both shops gave me the same diagnosis as Berts.....when I finally got to Bert's what did they charge me for an estimate? $100!! This is the second time they've charged me for estimates, the first was about a year ago. DO NOT BRING YOUR CAR HERE! There are plenty of shops around town that have better customer service and are actually in the business of fixing cars, not raking you over the coals for ever dollar they can get out of you. Save yourself $100 dollars get you car repaired elsewhere. More

I have had my pre-certified Z-4 in for service 2 times. After only 2 days, the convertible top did not even go down! I had numerous other problems that were listed, but not correct. One of the problems w After only 2 days, the convertible top did not even go down! I had numerous other problems that were listed, but not correct. One of the problems was the alignment. As a result of it not being corrected, I was told I had to purchase two new tires and an alignment!!!!!!!!!!!!! I called to speak to the General Manager who "hung up" on me. Now, I ask...who wants to do business with an organization like that? Wish I had gone to Reeves. I had a friend who had aput a deposit down on a $56,000. car who canceled as a result of my dealing with them and their lack of service. Now I know why....the leadership. More