Bert Smith Subaru Volkswagen

Great sales and maintenance departments. The people are top notch professionals. Unfortunately the collision center is sub par. They were very poor at keeping me informed of progress or lack The people are top notch professionals. Unfortunately the collision center is sub par. They were very poor at keeping me informed of progress or lack thereof. They did no work on my car repair for 6 weeks and then told me it was totaled when they started working on it. More

No other dealership offers such fair, hands-on, efficient, and quality service that is always trustworthy. efficient, and quality service that is always trustworthy. More

I came in searching for a small Subaru and there was one left which was a Subaru Crosstrek. I had called a day before and spoke with a very nice salesman by the name of Tony, I explained I previously owned left which was a Subaru Crosstrek. I had called a day before and spoke with a very nice salesman by the name of Tony, I explained I previously owned two Toyotas which were both great cars and I wasn’t sure about ever buying any thing else He was very knowledgeable about Subarus and convinced me to come and drive one. Anyway, I arranged a meeting with him at Bert Smith. When I arrived he showed me a few different models to see what I liked and the first car I saw was the 2024 pearl colored Subaru he and his manager made me a deal I couldn’t refuse. Tony explained everything in great detail and was very patient and kind. I left driving what now I call the best car Ive ever owned in my entire life. I love driving it and looking at it. Tony deserves a good raise as he spent a lot of time making explaining the car so the buying process was so easy and enjoyable. Thank you Tony for your kindness and the very fair deal and the knowledge you shared. This is my forever car. I no longer miss the Toyota I loved ( that I was in an accident with) or the Chevy Trax that was just too big for me to drive. I am now a huge Subaru fan and will spread the word around to everybody and send them to Tony. Signed, Happy buyer More

Zach and Sean and Dino did a great job. I got a fine car and they worked to get me to the number I needed. No hassles, pretty quick transaction. I will go back. I got a fine car and they worked to get me to the number I needed. No hassles, pretty quick transaction. I will go back. More

They were awesome. They did not pressure us and they were very friendly and helpful. They did not pressure us and they were very friendly and helpful. More

A lot of my complaints are also with VW corporate but, long story short, purchased a 2023 ID.4 and we almost immediately began having problems. The first was that I was told the charging station near me, long story short, purchased a 2023 ID.4 and we almost immediately began having problems. The first was that I was told the charging station near me, which we received a 3 year promotional credit towards, was operational. It was not, it would not open for almost another year. With the car itself it was mostly small annoyances at first but a few really dangerous things like the car shifting and accelerating itself. This is not my first electric vehicle, I have never encountered issues like this before. I made multiple trips to the dealership where I was told they couldn't find anything wrong and my concerns were ignored. A little more than a year after purchasing the vehicle it accelerated itself right into a wall. Police and insurance co. cleared me of responsibility and still VW will not take any responsibility AND is trying to come after me for money somehow. More

Both Zach and Dino were great , treated me fairly , the time I spent was about average for a purchase delivery, they also met my expectations for the cost discount and interest rate. time I spent was about average for a purchase delivery, they also met my expectations for the cost discount and interest rate. More

My buying experience at Bert Smith Subaru was very very good. Tony Kritikos explained everything, and worked up all the sales documents very quickly; explaining each form and what purpose it served. My w good. Tony Kritikos explained everything, and worked up all the sales documents very quickly; explaining each form and what purpose it served. My wife is normally very reluctant to deal with car salesmen, but Tony made her feel very comfortable and treated her with great respect. It's the best car buying experience we've ever had, and I'll bought a lot of new cars during the past 50 years. Work with Tony Kritikos at Bert Smith Subaru and you'll be very pleased with the results. More

Excellent service when getting my oil changed! Quick & easy with no appointment. Thank you, Star! Quick & easy with no appointment. Thank you, Star! More

Professional, pleasant and always prepared for any situation. My service manager for over ten years starr Shandy is the best. situation. My service manager for over ten years starr Shandy is the best. More