Bert Smith Subaru Volkswagen

Don't shop here if you are a woman I'm not sure how George became the General Manager of Bert Smith. Instead of patiently listening to the customer's wants/needs, he will talk over you I'm not sure how George became the General Manager of Bert Smith. Instead of patiently listening to the customer's wants/needs, he will talk over you and use very immature sounds and short words to make you feel put down. Should have walked out when I first realized he was talking down to me and telling me that the options I wanted weren't available and I would have to pay for labor to get the stereo and lights put in. So upset that I didn't go with my gut instinct and drive 15 miles further down the road to the Clearwater dealership. Recommend that for you to NOT go to this dealership if you are a woman or have any care about friendly customer service. I bought the car there bc they already had my info; but they made we wait at a desk for hours while they tended to other customers bc they were short-staffed. Talking to George a week after the purchase was even worse. Never spoke to such a rude GM in my life. More

Great Service Had to bring my new car in for a warranty concern. Will Franco was a big help making sure my car was fixed. Prompt service, definitely recommend him i Had to bring my new car in for a warranty concern. Will Franco was a big help making sure my car was fixed. Prompt service, definitely recommend him if you need service More

Professional, Respectful, and Efficient We had a great experience buying a new Subaru Outback the day before New Year's Eve. Ask for Ralph! He was very professional, not pushy at all, and le We had a great experience buying a new Subaru Outback the day before New Year's Eve. Ask for Ralph! He was very professional, not pushy at all, and let the product sell itself. The business office was accommodating and we are extremely happy with our experience. More

2017 VW Tiguan Jeremy was very friendly and helpful, followed up with me on his day off to make sure I was taken care of! Would recommend paying him a visit if you Jeremy was very friendly and helpful, followed up with me on his day off to make sure I was taken care of! Would recommend paying him a visit if you are looking for a VW. More

VW Dune purchase Ever since I was a little girl, I wanted a beetle. Paul Sullivan helped me get the car I always wanted. Very patient and accommodating. Ever since I was a little girl, I wanted a beetle. Paul Sullivan helped me get the car I always wanted. Very patient and accommodating. More

Blatent deceit When we purchased our Crosstrek on October 10, we were told by Jared McDonald, our salesperson, AND the "document preparation" person (not sure of his When we purchased our Crosstrek on October 10, we were told by Jared McDonald, our salesperson, AND the "document preparation" person (not sure of his name- he had just transferred to the company) that Bert Smith Dealership would handle getting us the "special issue" license plate we had chosen. At Jared's request, we printed and gave him a copy of the "Endless Summer" plate we had chosen. Jared and the document prep person assured us that Diane, the Title Clerk, would handle the entire process. We left the dealership on Oct 10, with a standard FL plate. Jared and the document preparation person told us that Bert Smith would mail us the plate within a month's time. The plate never came. On Nov 17 I learned from Diane the title clerk that the request had never been submitted to her and the process for acquiring a special issue plate had not been followed. End of Bert Smith's responsibility. It's hard for me to believe that a car sales person who's job involves delivering a licensed vehicle to the buyer doesn't know the process for ordering a plate. We trusted Jared. He SEEMED knowledgeable and spent a lot of time acquainting us with the car. Was it deceit or incompetence? Bottom line, we were led to believe we had ordered a special issue plate and the fact is we were deceived by the salesman and the document preparer. Bert Smith Dealership condones it's salespeople being deceitful to close a sale. It makes me wonder what other deceits go unchecked? A new car is a major purchase and the buyer should expect the seller to be credible and honest. There are plenty of Subaru Dealerships find one you can trust all the way through. I am currently looking for other venues to place this review. We are very disappointed in our experience. More

Could care less Manager Knaus has a care less attitude. I approached him to correct a problem. He said come back in a few weeks. Bad people. Mike Mayo Manager Knaus has a care less attitude. I approached him to correct a problem. He said come back in a few weeks. Bad people. Mike Mayo More

A New Lease The Lease period was nearing the end so I returned to Bert Smith. As before, each person I came into contact with was personable, friendly, and profes The Lease period was nearing the end so I returned to Bert Smith. As before, each person I came into contact with was personable, friendly, and professional. Especially getting credit for my 5 Star Rating is my advisor, Darryl Phillips. He made it a no hassle exchange and thoroughly explained everything to me. More

Easiest car purchase I ever had Every step was great, except, finance people were not prepared for me even though I had an appointment. Not much more really to add to this. Every step was great, except, finance people were not prepared for me even though I had an appointment. Not much more really to add to this. More

Used truck purchase Jared MCDonald was awesome and super helpful! He was able work with my schedule allowing me to get the vehicle I truly wanted. Thank you Jared!!! Jared MCDonald was awesome and super helpful! He was able work with my schedule allowing me to get the vehicle I truly wanted. Thank you Jared!!! More