Bert Smith Subaru Volkswagen

Terrible! You had our car for 28 days & failed to inform us that a TSB advisory was issued in 2021 for one of the repairs we were charged for. Since it was iss You had our car for 28 days & failed to inform us that a TSB advisory was issued in 2021 for one of the repairs we were charged for. Since it was issued by Subaru, we should not have paid to have it repaired. It had to do with the electrical system needing to be replaced due to a malfunction including the navigation system. What a sleazy way to do business!!! More

Very pleasant experience. I have no negatives. Our salesperson was knowledgeable and extremely helpful, but not pushy. I have no negatives. Our salesperson was knowledgeable and extremely helpful, but not pushy. More

I was looking for a new car and I found that the sales people and the finance office to be pleasant no pressure and easy to work with. It made my car buying experience uncomplicated and less stressful. people and the finance office to be pleasant no pressure and easy to work with. It made my car buying experience uncomplicated and less stressful. I got a very nice car and everyone was good and fair with me. That makes a difference in satisfaction and future enjoyment of my car. Thank you for you high standards and excellent customer service, More

We moved to this area about two years ago. We had owned four Subarus in the past including a 2019 Forester Touring that we were very satisfied with. My first experience with Bert Smith Subar We had owned four Subarus in the past including a 2019 Forester Touring that we were very satisfied with. My first experience with Bert Smith Subaru was for a reset of my Starlink system due to a hiccup in downloading an update. Service Department experience was excellent. When I saw that Subaru had re-designed the Forester for 2025, I decided to upgrade to a new Touring model and met and worked with Tony Kritikos to design the exact auto that I wanted and ordered it. It came in a little sooner than they estimated and was just as I ordered. The orientation, pricing and closing transactions were handled promptly and efficiently. Over the last ten years, no one but Subaru dealers have tended to my Subaru vehicles and I intend to keep it that way in the future. Very satisfied. More

I have been a customer at this dealership since it was Bert Smith Oldsmobile and this is my 3rd Subaru, I choose to stay with this outfit because of the superior qualiy of their sevice as well as their Bert Smith Oldsmobile and this is my 3rd Subaru, I choose to stay with this outfit because of the superior qualiy of their sevice as well as their vehicles. More

This is my fourth Subaru. This dealership has been the best to work with. Their service department and employees are the best I have ever dealt with. Starr Shandy in the se This dealership has been the best to work with. Their service department and employees are the best I have ever dealt with. Starr Shandy in the service department office is an asset to this company. She always knows when my car needs routine service and advises me. Very professional. More

Staff was professional and accommodating. Quickly solved my problem and did a great job. The staff was knowledgeable and accommodating. Pricing was fair, and purchasing process was fast an Quickly solved my problem and did a great job. The staff was knowledgeable and accommodating. Pricing was fair, and purchasing process was fast and efficient. Follow- up experience with service dept was very favorable. I highly recommend this dealership. More

Extremely happy that I purchased my new Subaru CrossTrek from Bert Smith. Management and the sales staff were courteous and professional. I will recommend Bert Smith Subaru to all my family and friends. from Bert Smith. Management and the sales staff were courteous and professional. I will recommend Bert Smith Subaru to all my family and friends. More

Excellent sales experience. Tony Kritikos, who was my salesman was upfront on pricing and options. Finance Dept was equally as professional and did not pressure me into buying a Tony Kritikos, who was my salesman was upfront on pricing and options. Finance Dept was equally as professional and did not pressure me into buying added options i did not want. More

Loved everything about this dealership. new subaru forester purchased every 3 years since 2012 -2024 new subaru forester purchased every 3 years since 2012 -2024 More