Bert Smith Porsche

I purchased the Miami Blue 911 4S over the internet and my customer experience has been terrible. I wired money to the dealership on December 16th and they completed the transaction on December 17th. Shi my customer experience has been terrible. I wired money to the dealership on December 16th and they completed the transaction on December 17th. Shipping the car from Florida to Arizona took over sixteen days and car arrived dirty and looked like it went through a rain and mud storm. It's now January 4th, 2021 and I still don't have a title for the car. The dealership failed to return my phone calls and my e-mails. I finally received a call back when I elevated the issue from my sales représentative James to the manger Michael O'Donnell. They claimed that Porsche has the title to my car and it will take another week to receive the title. This was my third Porsche vehicle and the worst customer experience I have ever had. I will never purchase a vehicle from this dealership again. The entire experience was terrible and failed to meet my expectations. I have owned the vehicle for twenty plus days, but I can't legally drive it because I don't have a title to register the vehicle. Why would Porsche sell a car when they knowingly don't have a title for the car? If the dealership would have been honest and communicated the issues I wouldn't have purchased this vehicle. I wanted to purchase another Porsche 911 because of the stellar reputation of the Porsche brand. The sub-standard and unacceptable sales experience will prevent me from purchasing another Porsche vehicle. More

Top notch customer service from Mo and Steven! They kept us updated and delivered the vehicle as promised. The #1 Porsche service facility, we would not take our vehicle to any other. Thank you for taking s us updated and delivered the vehicle as promised. The #1 Porsche service facility, we would not take our vehicle to any other. Thank you for taking such good care of us, we greatly appreciate it! Jen & Rob :-) More

Fabulous service and prompt response to your problems or questions define this dealerships operating principle. The very best dealership I've ever seen in my 70 years! questions define this dealerships operating principle. The very best dealership I've ever seen in my 70 years! More

Mo and the service team did a great job servicing my Macan. Mo is responsive, kept me informed on the status of the work and parts delivery, he did a great job. Macan. Mo is responsive, kept me informed on the status of the work and parts delivery, he did a great job. More

They were able to fix the problem within the time frame that they gave. They gave a update at the end of the first day and would check out another possible issue. that they gave. They gave a update at the end of the first day and would check out another possible issue. More

I have 2 Mercedes, a BMW a Porsche. Although the service experience is always excellent on all four vehicles, I rate that given on my wife’s Porsche at the top of the list. The primary reason is the very e experience is always excellent on all four vehicles, I rate that given on my wife’s Porsche at the top of the list. The primary reason is the very efficient, courteous and personalized approach of Carine, the Porsche Service Writer. Starting with the scheduling call, extending to the explanation of the service rendered and the billing, it is always a completely satisfying experience. More

Thank you for answering all of our questions and making the buying experience super easy. Very excited to be part of the Porsche family and looking forward to future purchases. the buying experience super easy. Very excited to be part of the Porsche family and looking forward to future purchases. More

Always a pleasure working with Corrine she is attentive knowledgeable and efficient taking care of the customers service needs. The service work has always been professionally do and completed when it w knowledgeable and efficient taking care of the customers service needs. The service work has always been professionally do and completed when it was expected. More

Mo is very responsive and doing his best to find me a part. I am very pleased by his effort. Hard to find that anymore part. I am very pleased by his effort. Hard to find that anymore More

Corinne and Mo have consistently provided professional and courteous service. We have purchased at least 5 cars (BMW, Porsche) from Bert Smith and see no reason to use another dealer. and courteous service. We have purchased at least 5 cars (BMW, Porsche) from Bert Smith and see no reason to use another dealer. More