Bert Smith BMW

The only reason I gave a Good and not a Great for Customer service was because I had to come back twice and wait several hours before I was able to finally finish the paper work. Tony did a great jo Customer service was because I had to come back twice and wait several hours before I was able to finally finish the paper work. Tony did a great job with his customer service and he answered all my questions thoroughly. He has a great personality and makes a real good sales person at this high end dealership. Once I did finally get in front of Larry to finish the paper work it went smoothly and Larry has a great sense of humor and answered all my questions. More

Friendly and great service-wouldn't go anywhere else. We dealt with both Tony Cheung and William Stephens on the lease of a 2013 BMW 128i convertible. They both always made sure that all our questions w We dealt with both Tony Cheung and William Stephens on the lease of a 2013 BMW 128i convertible. They both always made sure that all our questions were answered and responded promptly to our concerns. We truly felt like valued customers and will definitely be back! More

We live in TN but purchased car from Bert Smith Int./Tony Cheung due to overall excellent service/sales. Would definitely purchase another vehicle from this dealership. Cheung due to overall excellent service/sales. Would definitely purchase another vehicle from this dealership. More

I worked with Gene in the sales department and he did a great job, informing me about the vehicle specifications and making sure i was happy with the selection i made. I drove from Orlando to Tampa to purc great job, informing me about the vehicle specifications and making sure i was happy with the selection i made. I drove from Orlando to Tampa to purchase the vehicle. I initially made the trip hoping to buy on the spot and drive the new car home, but the car just posted to the web and they found a couple light scratches and dings during the certification process. They insisted on fixing the minor scratches and dings before letting me have the car. I could not be happier they took the time to fix these minor blemishes, and were not pushy to try and get it off the lot. I worked with Anthony in the finance department and he was great and informative and made sure i received every special and incentive that was applicable and available to me. I came back the following week and car was out of the paint shop from fixing the minor blamishs and it looked like it just rolled out of the factory. The only slight down side to this whole process was the wait when i went back to pick up the car that day, they were really busy that day and their detail guy was out sick i believe, so the back up detail guy did the final detail, Gene and the sales manager said the wax job was not good enough, so he had to re do it. Now it was a pain waiting for it to be detailed twice, but looking back well worth it since it came out flawless at the end of the day. I appreciate the sincere professional staffing at bert smith, and when my wife or i are in the market again for another ultimate driving machine we will be making the commute to work with the professionals at bert smith bmw. More

Tony Cheung did a great job in assisting us in buying a new BMW, his patience, guidance, knowledge and understanding of what we wanted made all the difference. We visited the Bert Smith Dealership several new BMW, his patience, guidance, knowledge and understanding of what we wanted made all the difference. We visited the Bert Smith Dealership several times to inquire about the new 3 Series Gran Turismo, Tony stayed in touch until one arrived so we could take a look and test drive the vehicle. He was able to answer all our questions, handle any concerns, help us build the car (we considered placing an order) talked with us about the features & benefits so that we could make an informed decision. BMW not only has a great product but we feel that they are fortunate to have Tony on their team, we will recommend him highly! The overall experience was great, we appreciated Tony's professionalism from day one to the moment he delivered the car. We look forward to future dealings. Thank you, Karen and Charles Wille More

Tony Cheung is an outstanding representative for BMW. He is professional, knowledgeable and enthusiastic. He listened closely to what I wanted and where I had concerns. He came up with several options that is professional, knowledgeable and enthusiastic. He listened closely to what I wanted and where I had concerns. He came up with several options that could meet my objectives and a few that ended up exceeded my expectations. I purchased a X5 and it is the first diesel engine I have ever bought. I really had concerns about buying a diesel but I wanted the power and pick up that it offered. Tony spent a lot of time explaining the benefits, letting me test drive to feel the power differences and generally helping me to understand the pros and cons. He sold me the diesel through his persistently yet patient reasoning. Tony Cheung is clearly passionate about the brands the dealership carries and for driving BMW's in general. I think that his personal interest and connection with these cars, makes him more empathetic towards other BMW drivers and able to articulate what makes the vehicles extra "special." Tony Cheung was easy to work with on negotiations and I felt I ended up with a great deal. So great in fact, that we ended up buying 2 BMW's from Tony in the same weekend! I would highly endorse him to anyone looking for a BMW. More

Tony was very knowledgeable and extremely helpful in finding me the correct car for my needs. We looked at many cars and drove several over the past few months until we found the one I ultimately leased finding me the correct car for my needs. We looked at many cars and drove several over the past few months until we found the one I ultimately leased. Tony and the team at Bert Smith are thoroughly professional and focused on the customer needs. This is my second lease with the organization and I hope to continue this relationship into the future. More

Tony was great to work with and by far my best purchase experience ever. He found the car I wanted and gave me a better price than what I had expected. experience ever. He found the car I wanted and gave me a better price than what I had expected. More

We came to Bert Smith because of our friendship with Dan Brandano in Pre-Ownwed Sales and the friendliness of the staff when my wife and I stopped by to look at cars and "tire kick". Upon arrival at the d Brandano in Pre-Ownwed Sales and the friendliness of the staff when my wife and I stopped by to look at cars and "tire kick". Upon arrival at the dealership we were immediately given the keys to test drive the 320i that we were interested in. When we returned from our test drive David Craig offered us a drink and answered all of our questions. Then when it came to talking numbers we made it clear what our desired payments needed to be and David was able to make it happen for us. There was no uncomfortable "haggling" or games like we had experienced at other dealerships in the past. While David was making it happen, William checked on us regularly to make sure we were being well taken care of. A lot of businesses claim to treat you like family but these guys actually do. Once we agreed to lease our new BMW we proceeded to the finance department where we worked with Anthony Capasso. Again, it was a much more pleasant experience than we had ever had in the past at other dealerships. Anthony was very professional, knowledgeable and a pleasure to work with. If you are thinking of buying or leasing a BMW I would highly reccommend working with David Craig at Bert Smith BMW for a pleasurable experience. More

Stopped in during a BMW event and met with David who was very nice and friendly. Came back after visiting other dealers. No pressure sales; allowed the car to speak for itself. Very knowledgeable about the very nice and friendly. Came back after visiting other dealers. No pressure sales; allowed the car to speak for itself. Very knowledgeable about the vehicles and options. Leased a 328 Convertible and almost certainly will be back when the lease is up. Would highly recommend to anyone! More