Bert Ogden Buick GMC

Excellent Service Awesome dealer always helpful with all our SUV's services and sales have never had a problem, Always great customer service in a timely manner and he Awesome dealer always helpful with all our SUV's services and sales have never had a problem, Always great customer service in a timely manner and he hen my vehicle has stayed overnight a rental has always been provided for us. More

Best experience They were very helpful, attentive, and friendly. I loved the experience it was great. They explained everything in detail from the vehicle to the actu They were very helpful, attentive, and friendly. I loved the experience it was great. They explained everything in detail from the vehicle to the actual deal. More

Awful 2 years experience Sad to say, but it's been a disappointment there at Bert Ogden GMC with the my truck that I purchased brand new (GMC Sierra SLT crew cab 2015), so the Sad to say, but it's been a disappointment there at Bert Ogden GMC with the my truck that I purchased brand new (GMC Sierra SLT crew cab 2015), so the truck was not cheap. I've been very patient and taken it over 12 times over these past two years to get it fixed and nothing was resolved. If you looking to purchase, take in consideration that your brakes are going to squeak after the 5 month and their response is that it's absolutely normal. If the employee would of at least brought it up during the test driving it, i would of taken it into consideration before purchasing. Also their so called fixes only last for a month or two and then the problem reappears. FYI it was around 6,000 miles when the problems appeared and as of now my truck just hit 20,000 in the span of two years. I been making monthly payments just so I can have my truck visit their shop and try to get fixed. Oh yeah, instead of fixing my truck, their other response was " Purchase a new truck". My truck had only been 1 year old when I was told this. *bert Ogden, I'm still waiting for the specialist that was going to check my brakes and it's been 2 years* More

Still waiting after 3 months Was in car accident on april 1 and after 3 months my truck is still not repaired, no one calls me to keep me updated on status and went i call them th Was in car accident on april 1 and after 3 months my truck is still not repaired, no one calls me to keep me updated on status and went i call them they tell me they are short handed and that they are too many cars being worked on . If they would of told me this before i would of gone somewhere else. They have not met three date lines already and now they stop giving me date lines and no one has call me since june 9th. Thinking they just dont want to fix my truck. If possible wound not give one star on this More

Committed to meeting the customer desires I want to post a “Thank You” to Bert Ogden GMC, Mario (Manager) & of course Jacob for the painless car buying experience. There was no pressure from t I want to post a “Thank You” to Bert Ogden GMC, Mario (Manager) & of course Jacob for the painless car buying experience. There was no pressure from the salesman and at every step of the process, the staff worked to meet all requests presented in such a short time. I was in town for a few days and Jacob (my Sales Rep) was patient and informative describing different vehicles meeting the criteria given. I think I put the pressure on him to find me a vehicle, at the right price and to include my trade in with no $ down all in a day's work. After selecting the SUV that fits me & my 6 kids, he worked quickly to close the deal so that I can report back to my unit (I'm active duty military). I purchased an Acadia and look forward to my next purchase (upgrade) from Bert Ogden GMC. The follow on care for has been exceptional. I have received several calls from Jacob just to ensure continued vehicle satisfaction. He is very honest and is definitely an ASSET to their sales team and represents what a real sales person should have and represents himself in a such a manner that makes me proud to own a GMC from Bert Ogden! I will be a life long customer. More

STILL LEAKING BUT LIGHT AT END OF TUNNEL I had to call service again at 4pm and was finally told leak was located, Alfredo wanted to know who had replaced the windshield, told him it had not I had to call service again at 4pm and was finally told leak was located, Alfredo wanted to know who had replaced the windshield, told him it had not been replaced since I bought it there just about 2 years ago. Said leak was coming from a gap where seal was broken. Said it would get repaired tomorrow, that I'd have to leave it. Told him I couldn't my only source of transportation. Said he'd let transport know to pick me up so I could get my car. Well had to pick up my car without repair of the leak. Returned it this morning to get window fixed, he said there would be no cost. While sitting there again waiting on transport to bring me to work, I overheard a conversation about loaners (cars) and how they were available but not for oil changes, this was not offered to me, it sure would have made things simpler and I wouldn't have missed 1 1/2 hours of work. Well anyway even though I was not treated or offered this service, I am glad my car is getting fixed and at no cost to me. Thank you Bert Ogden. I would not entrust the care of my car to anyone else. Now I'm hoping they'll get fixed before the end of the day and perhaps delivered to me at work before 5. Just wishful thinking on my part. More

LEAKING AGAIN AND NO SERVICE WARRANTY Had taken in my Enclave for a leak that appears to be coming from the overhead light area. They said they ran it thru the carwash and had not found it Had taken in my Enclave for a leak that appears to be coming from the overhead light area. They said they ran it thru the carwash and had not found it after multiple attempts. Well with recent heavy down pours it is leaking again!!! Now even more, afraid that they wouldn't take my word I made to their service center on Saturday, a nice Sales man named Alfredo and his supervisor acknowledged the leak, the sales manager got pictures and all the info. I took it in this morning spoke to Alfredo in service, first thing he said you're no longer under a service contract. He took my keys went and got info from car, didn't even ask me about leak or it's origin. I gave him name of sales man but I might as well have been talking to the wall. Called him at 244 because I hadn't heard anything. He couldn't even give me an answer, asked what I had taken my car in for?!?!? The told me he'd check and he's call me back. Needless to say it's 315 and still no call back. I did get a ride to work and that was great. Service not so sure. Still waiting. More

Not at Dale Gas At our arrival we knew what we wanted. We drove the Sierra 1500. A very nice truck. The problem started when a sheet with pricing was brought in. We w At our arrival we knew what we wanted. We drove the Sierra 1500. A very nice truck. The problem started when a sheet with pricing was brought in. We were offered $13,000 for our 2013 Buick Verano. We found out that it was worth $18,700 by refinancing. We were offered only $ 4,000 worth of rebates. Then to top it off we were charged for $1,700 because we had not accepted to pay for a package which was already applied to the Buick Verano when we bought it. Imagine to charge us for something already bought and payed for. A week later I was able to go to another GMC dealership and within 3 1/2 hrs I had bought a GMC Sierra sle Texas edition for a very good price with just over $ 8,000 in rebates. Im well aware that any dealership is a business first, but it stays in business by returning customers. We tried to be those customers but were shushed away. Ni modo. Better luck next time. Mariano More