Bert Ogden Buick GMC

We purchased our 2025 GMC Yukon Denali (six-figure vehicle) from Bert Ogden Buick GMC in Edinburg in November 2024. We had originally hoped to purchase a Yukon Denali Ultimate, but they did not have o vehicle) from Bert Ogden Buick GMC in Edinburg in November 2024. We had originally hoped to purchase a Yukon Denali Ultimate, but they did not have one in stock, so we ultimately purchased the Denali they had available. I want to start by saying that our salesperson, Mike, was great. He was helpful and professional, and our initial experience with him was good. The problems started when we got to the finance department. Mike had quoted us a payment of approximately $1,600 a month. I was hesitant, but I was willing to move forward at that amount. Once we got into the finance office, however, the payment was increased to around $2,000 a month. The finance person actually told us, and I quote, “What’s $2,000 for you guys?” My response was that he didn't know what our expenses were and that it really wasn't his place to determine what $2,000 meant to us. He had mentioned that my husband brought home approximately $14k a month, while I was making around $6k a month. What seemed to be overlooked was that a $2,000 vehicle payment isn't simply $2,000. We would also have insurance and all of our other household expenses. I'm an accountant. I understand numbers, and I understand what a monthly payment means to a household budget, but that shouldn’t have been his concern.  At that point, I had actually decided I was not going to purchase the Yukon. The finance person walked out and sent in a woman who explained the additional “perks” that were being offered. Ultimately, those perks are what changed my mind. One of those perks was windshield repair and replacement coverage, which we were told was unlimited. We never abused that coverage or took advantage of it. The woman who was sent in explained the coverage to us and told us that if we had something repaired, replaced, or serviced elsewhere, we would have to pay $100, but if we brought it back to Bert Ogden or One Stop, it would be covered. Based on that explanation, I agreed to purchase the additional coverage and move forward with the Yukon. A few weeks after purchasing the Yukon, we discovered that the windshield had not been installed correctly at the manufacturer when it rained after we purchased it, we had a huge puddle on the driver side. Chris, the service manager, handled that situation very well. He corrected the issue at no charge and even provided us with a loaner vehicle. I appreciated how that was handled. Fast forward to October 2026. We needed to replace our windshield again because a rock caused a huge crack that ran up and down the windshield. We were then told at one stopthat the windshield coverage was limited to $500, while the actual replacement cost was close to $900. That was not how the coverage was explained to us when we purchased it. I called the finance department because I wanted to understand what happened and hoped they could help resolve the issue. Instead, the finance manager essentially told me, “I don't know why they told you that,” and ended the conversation. That response was extremely disappointing. If a customer paid for additional coverage based on the way it was explained to them, I would expect the finance department to investigate what happened and try to help resolve the issue, especially since I had originally backed out of the purchase and the additional perks were a significant factor in my decision to move forward. What makes this even more disappointing is that Jr., my husband, had been planning to purchase a nearly $90,000 GMC Sierra Denali from Bert Ogden for work. The Yukon is what we used for our personal driving, while the Sierra would have been for his work. After this experience, I told him, “Heck no! He can keep the Yukon, and I’m going back to Lexus, where the service when we purchased our sedan was and has been awesome!” When you're making a major purchase, you should be able to trust that the numbers you're given and the products being sold to you are accuratel More

Fast, experience, good attitude, I like the services and is close to my house. Tank you is close to my house. Tank you More

Everyone was very good and professional. My dealer was great. Liked how the washed and filled my tank My dealer was great. Liked how the washed and filled my tank More

I'm very happy with the service I got an will continue to do more service with Bert Ogden do more service with Bert Ogden More

Expelen service good attitude and great customer service very helpful service thank to gmc personal very helpful service thank to gmc personal More

Attentive, knowledgeable, and respectful people. Thumbs up! They listen to what you want, love that Thumbs up! They listen to what you want, love that More

I had a very pleasant experience. Did not have a long waiting time. I would do it all again. Did not have a long waiting time. I would do it all again. More

Jesamie and Vanessa ensured my service concerns were promptly answered and coordinated repairs in an exceptional and professional manner. promptly answered and coordinated repairs in an exceptional and professional manner. More

Our sales person was very informative. Ms. Paloma Roman took the time to explain and walk us through the purchasing process. We were very pleased with the support we received during our de Ms. Paloma Roman took the time to explain and walk us through the purchasing process. We were very pleased with the support we received during our decision making. More