Bernardi Volvo Cars Natick

Above and beyond! Fixed a chronic problem that another dealer (with multiple attempts) could not- was able to provide a loaner car in 4 days- 2 other dealers I would ha Fixed a chronic problem that another dealer (with multiple attempts) could not- was able to provide a loaner car in 4 days- 2 other dealers I would have to wait another week. (11 day wait)- Returned my voice mail (left after closing) at 9:15 the next morning (on a Saturday) A model of above and beyond customer service!!! Thank you Wellesley Volvo!!😎👌😎 More

Great service at a reasonable price. I gave this rating because the person who I originally spoke with (David) did a good job of getting the vehicle in for service and it was ready as pro I gave this rating because the person who I originally spoke with (David) did a good job of getting the vehicle in for service and it was ready as promised. Plus, the cost was reasonable considering the other places I checked out. I will definitely be back! More

Great service As always everything went well. Met Chris Casey for the first time & he kept my informed while I waited. As usual Steve Moynihan was great. As always everything went well. Met Chris Casey for the first time & he kept my informed while I waited. As usual Steve Moynihan was great. More

Superb service experience Purchased a certified preowned vehicle in late October 2018. Went back for my 30k complimentary service. Made the appointment for service with Richard Purchased a certified preowned vehicle in late October 2018. Went back for my 30k complimentary service. Made the appointment for service with Richard. On arrival was greeted by Paulo. He handled the appointment as a professional, treated me as a valued client. My service took a little more than hour, but less than the three hour window I was originally given. I am happy and recommend this dealership. More

Excellent Buying Experience Staff was friendly and knowledgeable. Took time to explain the various trim levels and features (both standard and optional). They were patient will Staff was friendly and knowledgeable. Took time to explain the various trim levels and features (both standard and optional). They were patient will I decided on the exterior and interior colors. They didn't; have the specific configuration/color I wanted but they were able to secure one from another dealer. They thought it would be about a week for the car to arrive, but it only took two days! More

Fully Satisfied A quick turn around when I needed a car in a hurry. Bill located the exact car I wanted and made everything fast and easy. A quick turn around when I needed a car in a hurry. Bill located the exact car I wanted and made everything fast and easy. More

On time and fast service. The service representatives were very pleasant, efficient and swift. The driver was very good. He picked me up and drove back to Volvo in a timely f The service representatives were very pleasant, efficient and swift. The driver was very good. He picked me up and drove back to Volvo in a timely fashion. It was great to have the auto driven into the tunnel for easy access.. More

Scratches on windshield We took overseas delivery and noticed that the passenger side wiper didn't squirt water. When we dropped the car off for shipment we told the factory We took overseas delivery and noticed that the passenger side wiper didn't squirt water. When we dropped the car off for shipment we told the factory and they promised to fix the problem, which they did. However, something was not right as scratches started to be noticeable a few months after we took delivery in the states. We first thought that we had gotten something on the windshield but when it did not come off after cleaning we took the car to the dealership. They thoroughly inspected the problem and found that the wiper arm was bent. They fixed the problem and got the scratches out of the windshield. Thank you so much for taking care of a problem that should never have happened in the first place. More

professional and efficient service from the reservation for service to the pick-up everything was handled in an efficient and courteous manner and all work was done as promised and perf from the reservation for service to the pick-up everything was handled in an efficient and courteous manner and all work was done as promised and perfectly. More