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Bernardi Volvo Cars Natick
Natick, MA
689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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689 Reviews of Bernardi Volvo Cars Natick
December 04, 2024
There are plenty of places to buy or lease a car so no matter what you do, don't go to Bernard Volvo to buy one. We have been loyal customers of this dealership, having leased six different Volvos over th matter what you do, don't go to Bernard Volvo to buy one. We have been loyal customers of this dealership, having leased six different Volvos over the last 5 years. When we went to get a new lease and turn in a car, despite the efforts of a diligent sales person, we were rudely rejected by both the finance manager and the general manager due to an error in the leasing application. They did nothing to verify that we have made over 120 on time payments to Volvo and can easily afford to purchase one in cash had we chose to. These people simply do not care at all about you or your business. Or perhaps there is some kind of discrimination going on? Go somewhere else to buy or lease your car; go anywhere else. These guys don't deserve your business. More
by LisaJR
Employees Worked With
General manager, finance manager , Sam Brandt
October 26, 2024
Great service and work done. I came in for a maintenance oil change and discovered that the rotors on my S90 needed to be placed, in addition to the brake pads. Dave Petillo wa I came in for a maintenance oil change and discovered that the rotors on my S90 needed to be placed, in addition to the brake pads. Dave Petillo was a consummate service advisor who described everything to me and advised on the best use of my extended wear plan. New brakes, new oil, washed and vaccuumed, it is like a new car. Thanks everyone @ Bernardi! More
by Andrew Leger
Employees Worked With
David Petillo
June 30, 2024
Smooth transaction from the start. Everyone I came in contact with was a professional who knew their stuff, and no pushy sales tactics. I love that I didn't have to try and stay on the Everyone I came in contact with was a professional who knew their stuff, and no pushy sales tactics. I love that I didn't have to try and stay on their radar they were on it. More
by misswig
Employees Worked With
Scott Arsenault
June 03, 2024
I strolled into the dealership, ready to get a new car. We had the lease numbers all sorted out—at least that's what the finance manager and salesperson led me to believe. They asked me to get a certified We had the lease numbers all sorted out—at least that's what the finance manager and salesperson led me to believe. They asked me to get a certified check for the agreed amount. But, surprise, surprise, when I came back, they had jacked up the numbers and said I needed to pay more. It’s almost as if this dealership is in the business of duping customers, or maybe their finance manager just doesn't understand finance. Either way, it's a garbage dealership. Do yourself a favor and steer clear of this place. More
by Naveen
Employees Worked With
Chris Devlin
March 20, 2024
The 20,000 mile maintenance was extremely quick, but thorough. I was pleasantly surprised that they vacuumed the interior and washed the exterior. thorough. I was pleasantly surprised that they vacuumed the interior and washed the exterior. More
by EmilyG
Employees Worked With
David Petillo
March 19, 2024
This was my first visit at Bernardi Volvo for service and it was a great service experience. They were very thorough and I appreciate that you can track your service status on your phone. My advisor was quic it was a great service experience. They were very thorough and I appreciate that you can track your service status on your phone. My advisor was quick and efficient and went through a full report from the tech. Although it was just a software update, I was informed of potential points of service down the line with no pressure or obligation to complete them, rather be educated on the issues. I have also been considering a new car since December and Bernardi has been consistent, thoughtful, and attentive to my needs in my next vehicle, so it was nice to connect in person with Scott. When the right car comes along, I will not have any hesitation with working with the Bernardi team. More
by jperry15br
Employees Worked With
Drew Parker, Scott Arsenault
March 18, 2024
People are very pleasant. They do good work, however, way overpriced. I paid the mechanic more for labor than I pay my lawyer per hour ( no joke) . They do good work, however, way overpriced. I paid the mechanic more for labor than I pay my lawyer per hour ( no joke) . More
by Adam
Employees Worked With
Dan in service
March 07, 2024
Excellent customer service and professional through whole process. Everyone was vey accommodating and helpful from I original meting to completion. process. Everyone was vey accommodating and helpful from I original meting to completion. More
by Jmchoul
Employees Worked With
Seth Marshall, Eugene McLean
March 06, 2024
Great service by all involved in our purchase. Was not happy with the ability for privacy when discussing purchase. Private cubicles should be available. We were sitting in the open showroom alo Was not happy with the ability for privacy when discussing purchase. Private cubicles should be available. We were sitting in the open showroom along with people waiting for service on their vehicles. If it wasn’t for the fact that my wife wanted the vehicle we purchased I think that I would have selected another dealership! More
by Pbert49
Employees Worked With
Sam Brandt
