
Bernardi Toyota
Framingham, MA
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Ron Gamble was fantastic and very easy to work with. Ron made the selling experience pain free. His 12 years at Bernardi Toyota was evident right from the start. We actually leased 2 Highlanders from Ron. I made the selling experience pain free. His 12 years at Bernardi Toyota was evident right from the start. We actually leased 2 Highlanders from Ron. I will recommend Ron and Bernardi every chance I get. More
I purchased my new 4runner from bernardi and all I can say is wow!!!!!!I had the deal basically done before I even got to the dealership after a few emails with Brandon. When I arrived to bernardi everyth say is wow!!!!!!I had the deal basically done before I even got to the dealership after a few emails with Brandon. When I arrived to bernardi everything me and Brandon discussed was honored which I was impressed with but also relieved as I knew there would be something wrong...isn't there always??? I then met Artie Johnson who was a gentlemen and literally knew everything about the product. I was thoroughly surprised/impressed and would recommend them to anyone 100%!!!!! More
my son and I were fortunate to be greeted by Jerry Encarnacion on Saturday afternoon, we were seated to talk about what we were looking for - we had an exact budget that we had to work with, we though Encarnacion on Saturday afternoon, we were seated to talk about what we were looking for - we had an exact budget that we had to work with, we thought we had done our homework ahead of time but we were actually asking Jerry to offer us something we could not afford, he explained our options based on our input and listened to what we were saying and asking about, we did not want to finance, wanted to make a cash transaction, we misunderstood the fact that cash sales no longer offer a reduction in price, Jerry fully explained this to us, we decided to look at a used Camry and test drove it - while we liked the car we later realized that with the complete package (taxes, paltes, RMV, etc.) that we were way over budget, thus we thanked Jerry and said we had to bow out, he offered financing but we were not interested in that - we thanked him for his time working with us and he was very kind and professional, he didn't try to sell us anything we couldn't afford and did mention other options in our price range - sadly we left, as we were about to leave the lot Jerry ran out to give us his business card and we all thanked each other again called some family members to assist us with the purchase of the car we drove which took a few hours, we were actually able to come up with the asking price and called Jerry back, the dealership was actually closed yet Jerry was still there, he took the time to talk with me and check on the vehicle again for us, we decided that I would come back in the next day, Sunday, to complete the transaction and made an appointment, he did tell us to allow about an hour and a half to do all of the paperwork, when we were walking in we saw Jerry with a customer and he greeted us and said he would be with us shortly, he ended up meeting us right on time which we appreciated, he was polite and thorough explaing everything and asking us if we had any questions as a rule I dislike dealing with car dealers but I have to admit that it was a pleasure to do business with Jerry Encarnacion - you can take pride in knowing that he is a true asset to your dealership - we've purchased thru Bernadi in the past and I would consider them again in the future - as I'm sure youwill agree, a salesperson can make or break your business - I am a happy customer thanks to Jerry's assistance! More
I would recommend Bernardi Toyota to anyone looking for a new Toyota or Scion. Brandon was excellent at the start and then Dell Silva took over once we got there to see a vehicle. Both were so pleasant to new Toyota or Scion. Brandon was excellent at the start and then Dell Silva took over once we got there to see a vehicle. Both were so pleasant to work with throughout the whole process which as we all know can be a very trying experience. A deal was done in a very short period of time and the negotiations were not pressurized at all. The finance gentlemen was also excellent his name was Edwin. Once again no pressure at all. We picked the car up today and everything we asked for was done, the car was immaculate and Dell walked us through every aspect of the vehicle. I would not waste my time going to another dealer in the metrowest area. I have bought many many cars and this was by far the best experience. More
Osi was very friendly and helpful throughout the process. He was patient while describing the features of the car, taking the car for a test drive, and throughout the negotiation process. I believe that he He was patient while describing the features of the car, taking the car for a test drive, and throughout the negotiation process. I believe that he was honest and steered me towards the car that was right for me, as opposed to trying to up-sell me to a vehicle that I didnt want. More
If Osi Momodu is representative of all your employees, then you cannot help becoming the number one Toyota dealer in the world! He was as knowledgeable, patient, polite and considerate as any salesman wit then you cannot help becoming the number one Toyota dealer in the world! He was as knowledgeable, patient, polite and considerate as any salesman with whom I have ever dealt and more accommodating than any of the rest of them. Despite the complications of my living in New Hampshire and buying the car from your dealership in Massachusetts, Osi refused to let these conditions complicate or frustrate a wonderful sales experience. He truly "went the extra mile" in both the sales and delivery portions of the experience. He has earned you a customer for life! More
I was refered to Branden by my friend Shawn, who purchased a car a ways back. I worked with Branden Keddy over the phone. Besides being extremely courteous, he seamed very knowledgeable on the car purchased a car a ways back. I worked with Branden Keddy over the phone. Besides being extremely courteous, he seamed very knowledgeable on the cars and what he had to offer. I felt comfortable talking with him. He answered all my questions without any hesitation. I wished all customer service I deal with would be as considerate and knowledgeable as him. When I recommend someone to your facility, I will recommend them to speak directly with Branden Keddy. I appreciate all of Toyotas help and customer support. More
I first spoke with Brandon when I was doing some research on a Rav4 (used). I saw one online that I liked but had some questions about it before I came in to see it. Brandon was so helpful and was so nice on a Rav4 (used). I saw one online that I liked but had some questions about it before I came in to see it. Brandon was so helpful and was so nice and patient with me that I decided to come in and look at the car for myself. I then met Artie who told me all about the car and then some. These guys are so knowledgeable about Toyotas and suprisingly they did not pressure me at all. I felt as if I was buying a car from my friend. All in all it was a great experience and I would definately recommend Bernardi to my friends and family. Thanks guys! I love my Rav!!! More
I was in the market for a new Prius and I first spoke with Brandon Keddy, he answered my online request within seconds it seemed, I was literally still on the site. He was extremely knowledgable on the p with Brandon Keddy, he answered my online request within seconds it seemed, I was literally still on the site. He was extremely knowledgable on the product. I was so impressed on a whim I stopped by and he introduced me to a gentleman Brian Martin who was extremely friendly and great to deal with, by the end of the day I was driving home in my new Prius. If you are in the market you must give Bernardi Toyota a try, ask for Brandon. Thank you for everything guys!! More