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Bernardi Toyota
Framingham, MA
1,234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,234 reviews
January 07, 2014
We are thrilled with our new Highlander. Jose was extremely helpful and answered all of our questions from start to finish. His genuine sense of humor made the process feel relaxed. Jose did not make extremely helpful and answered all of our questions from start to finish. His genuine sense of humor made the process feel relaxed. Jose did not make us feel pressured at any point in the process and helped find the car that had everything we were looking for and more. More
by jenstephens
Employees Worked With
Jose Tang
January 07, 2014
My experience at Bernardi Toyota far exceeded both Westboro and Boch Toyota (where the salesmen were negative about my trade and tried to manipulate the situation after I'd made it clear what I was lo Westboro and Boch Toyota (where the salesmen were negative about my trade and tried to manipulate the situation after I'd made it clear what I was looking for.) At Bernardi, Sam Lee was a pleasant professional who said he was there to make sure I was happy with the deal Toyota would offer. The dealership had a positive feel to it from the moment I contacted them about wanting to buy a Corolla. Sam took us through the process and was extremely profession, friendly, and knowledgeable. I have never felt that comfortable with a car salesman before. I would ask for Sam Lee when you get there! He's awesome! More
by wynn114
January 04, 2014
Loved working with Joe and Sam. Joe was professional and knowledgable. He accommodated my schedule even when it didn't coincide with his (by having me meet with Sam to pick up my new car). What a great e knowledgable. He accommodated my schedule even when it didn't coincide with his (by having me meet with Sam to pick up my new car). What a great experience. Hated to part with my old Sienna, but love my new Sienna! More
by SusanB24
January 04, 2014
I have worked with Artie Johnson to purchase 6 Toyota vehicles over the past 15 years and each experience has been outstanding and professional. It is the most important reason I keep going back. His p vehicles over the past 15 years and each experience has been outstanding and professional. It is the most important reason I keep going back. His professionalism and knowledge of the products makes the purchasing experience easy and quick. More
by Ane180ff
Employees Worked With
Artie Johnson
January 02, 2014
We began our search for a 2014 Corolla LE by doing a great deal of research online, and requesting quotes from several dealers by email. Brandon responded to our request promptly with a good price, so great deal of research online, and requesting quotes from several dealers by email. Brandon responded to our request promptly with a good price, so I called and said we were very interested and asked for his best price. He asked if we owned a Toyota because we would qualify for a $500 rebate, and I said, unfortunately no. He said fine and to let him know if we were interested. The next evening I called and Brandon was off, so I spoke with Mark. I told him that while Bernardi was not the lowest price, they were close, and based on reviews and the positive sales experience of our daughter that we would like to come in and finalize the deal tomorrow. He said that was great, and they would have the car ready for us to buy. Also, he said that any price differences would be ironed out in person. I made sure Mark knew we were driving almost 100 miles each way and we would need to do everything in one trip. We made an appointment for 1:00 pm the next day. When we arrived at the dealership, we briefly met with Mark, who then brought Aydin over. As it turns out, Aydin knew nothing about our emails and tried to start from scratch (a waste of 15-20 min.). We told him we wanted the black LE and he said fine we could do the paperwork and pick it up in a couple of days!! We were extremely upset...we had just driven 2 hours to get there. At that point Ark became involved in trying to get our car there from Bernardi's supplemental lot about 15 minutes away. He finally came over and said he was sorry, but our car was not available and we couldn't buy it today!! He also stated we had a great price and couldn't move on the price. He felt that the price quoted included the rebate we didn't qualify for. Certainly not our fault. We ended up walking out and going to another dealer down the road, and bought our new Corolla a few hours later. All in all, a big waste of time. If you don't have the car on the lot, how are you going to sell it??!! Why spend the time negotiating by email, setting up an appointment, driving two hours, only to be treated as if you had just started the process? More
by blit21
Employees Worked With
Mark, Aydin Kayabay
December 23, 2013
Great place to service your Toyota . Very helpful after having my vehicle looked at by a non Toyota place local to the area ..I was almost taken advantage of by another garage . Thanks to my gut instinct a having my vehicle looked at by a non Toyota place local to the area ..I was almost taken advantage of by another garage . Thanks to my gut instinct and getting another opinion by Bernardi service team Ashley the director guy John he was really good. They took me to meet the technician he was a master certified it cost the same if not less for the same service they showed me and then showed me the other work I did not need.I will file a complaint against the other shop . Thank you Bernardi service for saving me lots of money and you guys are honest. More
by Jddy
Employees Worked With
Service
November 28, 2013
I have been in Bernardi Toyota many times for service. Always it was ok, sometimes not happy with the work and sometimes for good customer service I went back. This last service appointment was out of al Always it was ok, sometimes not happy with the work and sometimes for good customer service I went back. This last service appointment was out of all standards. I called and made appointment for next day. Drove there and service rep told me there is no appointment for me, when I asked to see the person who made my appointment, I have been told she (Andrea) doesn’t seat in that building and she is in some place in Framingham. Some people working here have NO customer service skills at all. Bernardi Toyota , you are not the only one offering service for Toyota, there are at least 2 other dealers on rt9, who will gladly take my business. More
by valod
Employees Worked With
second wiindow on the right
October 25, 2013
I have been looking for a car for a while, and the 2014 corolla was one of the cars I wanted to check out, so I call to ask for a test drive and talked to Ian, the car was not in the showroom so he give me corolla was one of the cars I wanted to check out, so I call to ask for a test drive and talked to Ian, the car was not in the showroom so he give me an appointment 2 days later. I called the next day to make sure we're still on schedule, and I get a confirmation that all is good. So I go there, and the car is not there, obviously I wasn't happy with how things went especially after 2 confirmations for my test drive. Jerry shows me the specs of the car on paper which I can see online pretty easy, even better with pictures and I ask him to give me a general quote, Jerry replies by saying to go see the prices online as well, basically returning my answer to me, I explained that I work with a preferred employer so "online" cannot give me the numbers I need to see. After that Ark comes over with some numbers which had no truth about them at all: I asked for a 15,000 miles/year lease, and he gets me numbers for 12,000. I asked for all the other expenses to be included, then he says this does not include no other expenses except the car price, we had to do the calculation over and over again although I made it clear he should include everything in the first place. Mind you, all the calculations were done on paper by hand, nothing printed or run by their systems like other dealerships do, just Ark, thinking and writing numbers infront of me. In all cases, I leave, and 2 weeks later Jerry calls me back to see if I'm still interested in a drive, when I said I leased another car, he starts talking crap about the other car and telling me to come back to them if my car ever broke, although his knowledge does seem to be missing a bit of research since the car I leased has way higher consumer rating than the Toyota. I have been visiting dealerships for quite a while now, and this is not the first time I do that, but I don't think I saw anyone that unprofessional, rude, and has no respect for appointments and customers whatsoever. More
by wassims
September 02, 2013
First let me say, I would rather have a root canal then buy a new car from a dealership. Being 76 years old, this is based on a lot of previous purchases. Being a prior Toyota owner and very happy with th buy a new car from a dealership. Being 76 years old, this is based on a lot of previous purchases. Being a prior Toyota owner and very happy with the same, it was time to buy another. With help from my insurance company, three Toyota dealers were recommended to me. One of these was Bernardi Toyota in Framingham , Mass. Upon arrival and expecting another "High Pressure" sales pitch I was unprepared for my reception. Being met at the door by my Internet connection, I was warmly greeted and directed to an informal waiting area and told someone would be there shortly to assist me. Sal Sassone quickly appeared and our discussion began. Sal was the greatest. None of the high pressure sales pitch I expected. After our introductions, I explained to Sal what I was looking for. Sal answered all my questions, made suggestions on some of the options and paint colors and what was available. Our "perfect car was not available at Bernardis, but Sal checked other dealers and quickly located exactly what we wanted. An exchange between dealers could be made. Long story made short, papers were signed and Toyotas 0.0% financing arranged. Sal subsequently picked up the car and delivered the same to us in New Hampshire a few days later. Once again Sal took all the time necessary to show us all the features and how they worked. There may be other great sales folks at Bernardi's but I definitely recommend Sal if you want a "no pressure", knowledgeable, courtesy filled purchasing experience. A well satisfied N. H. resident. More
by BShedd
August 12, 2013
Very fair and reasonable pricing on my purchase and trade. Jerry and Kevin worked very well together and with me. Jerry's level of service is outstanding. On the financing side, Michelle and Edwin got trade. Jerry and Kevin worked very well together and with me. Jerry's level of service is outstanding. On the financing side, Michelle and Edwin got me the best deal available and walked me thru the process efficiently. More
by Andrew S
