Bernardi Toyota

Osi is very straight forward and is great to talk to. He knows the whole process of buying a new car and will not beat around the bush like most other dealers/representatives in other dealership. If you wan knows the whole process of buying a new car and will not beat around the bush like most other dealers/representatives in other dealership. If you want someone who can REALLY help you buy a car, Osi/Bernardi Toyota is the way to go. More

I am a BJ's member and learned of Bernardi through their auto-buying program. Bernardi staff were so friendly, polite, unpushy and genuinely determined to help make a right fit for me and my family. their auto-buying program. Bernardi staff were so friendly, polite, unpushy and genuinely determined to help make a right fit for me and my family. Never once did any staff make me feel rushed or stressed, and I had been in communication with Bernardi for nearly two months. My family and I had an excellent experience and would very much recommend Bernardi to friends and family or anyone we encounter looking for a recommended dealership. Thank you! More

Worked with Jerry Encarnacion trying to agree on a deal for a 2012 Tacoma Baja edition. After having a less than stellar customer experience at another Toyota dealer we came here expecting to not be able t for a 2012 Tacoma Baja edition. After having a less than stellar customer experience at another Toyota dealer we came here expecting to not be able to reach a deal,but, the truck is unique and thought it was worth a look. Jerry's attitude was great as he presented the vehicle as a subject matter expert; soon after I developed the confidence to ask him any question that came to mind--- he answered all my questions and never looked annoyed at the amount of questions I had and I never felt rushed and he never looked rushed even before I decided whether to purchase or not. My wife, who dislikes the whole car buying process, commented that she too would make the trip out here even though we are 1.5 hours away as she felt Jerry was solid and professional and made the buying experiences feel comfortable and reasonable. For me, at the time of negotiating he listen and acted to various counter offers no matter how outrages I made them out to be. I can't say enough positive things to highlight the great experience we had dealing with Jerry---it was simple to develop a relationship Jerry and that ultimately led us to negotiate and get into the truck of my dreams. If you are just browsing this looking to develop a contact before you walk in to the dealer--- without a doubt, call Jerry! More

I was looking for a new 2013 corolla and found that this dealership had amazing prices but most importantly amazing customer service. As I walked into the dealership, I was greeted by Sam Lee. I told Sam dealership had amazing prices but most importantly amazing customer service. As I walked into the dealership, I was greeted by Sam Lee. I told Sam that I was interested in a 2013 corolla. Sam pulled out a car and gave me a thorough demonstration of the car. We went out for a test drive and came back to the dealership. Although I wasn't ready/expecting to buy a car, I couldn't refuse to the price that they were offering me. Sam was really easy going and really nice to work with. I would highly recommend working with Sam. More

When the check engine light on my RAV4 came on, I went to the nearest dealer—Bernardi Toyota—at the first possible moment. Two months before the same thing happened, and it turned out to be a failed engine c the nearest dealer—Bernardi Toyota—at the first possible moment. Two months before the same thing happened, and it turned out to be a failed engine coil, which in turn resulted in a blown muffler (backfiring). I arrived as Bernardi opened at 7am. I hoped to have either a resolution or alternate transportation within an hour so I could get to an important out of state meeting that morning. I immediately explained the urgency of the situation, and asked if they could help. The ASM said he would see what he could do. But it quickly became apparent that he was more concerned with how much money they could make off me than helping me as a customer. He started to walk around the car to check the tire treads and the light bulbs for sales opportunities. When we went to the desk, I reiterated my urgency. I told him my number #1 priority was a diagnosis so I could make plans. If it turned out to be just the oxygen sensor, I would pay the “engine scan” charge, take my car and leave. Otherwise, I wanted to get a rental and hit the road. Completely oblivious to my urgency, he continued to press for other work I could have done. He asked about an open recall. I told him that ONLY if I decided to have repairs done, I would authorize the recall repair, plus a 5000 mile service. I emphasized at least three times that any work was contingent on first having a diagnosis. I asked how long he expected it would take for an engine scan. He told me he would see what he could do as soon as someone came in. I suggested it was perhaps best if I just rented a car and he could call me on the road with a diagnosis. He said no one from the rental department was there yet. I went to the waiting room and hoped that the response would be as professional it was from an out-of-state dealer the last time this happened. I was very wrong. I sat in the waiting room for an hour and a half with not a single word. Nothing about the diagnosis, nothing about a rental. By 8:35am it impossible to make my meeting, so I needed to get home to solve my new problem. I went and told the ASM I wanted my car back. He called the service bay and was told that the diagnostics had been sent to him. According to him, they “just finished and sent them.” He then told me that it was the number 4 engine coil, and it would be $280 plus tax to repair it, and this was on top of the $112 plus tax to scan the engine. Total charge: $400 to diagnose and replace the number #4 engine coil. When the number #6 coil failed two months before, the total cost including scan was less than $170. I told him I would pay the $112 and be on my way. He then informed me that in express violation of my instructions, they did the recall work and the oil change. When I told him that was outrageous, he said there was nothing I could do—I had signed the authorization. He went on to complain that I should be happy that even though I had no appointment, he managed to do the work I did not come there for. Later, I took the car to another dealership for the repair. They told me that the first dealer’s scan was “badly done.” They missed an intermittent problem with a yet another engine coil. This jived with the information I gave Bernardi (and which they documented on the intake order--an intermittently flashing engine light). So not only did I pay Bernardi $112 for 5-10 minutes scan (I watched it done when the first engine coil failed), but they did not even do a good job of it. Bernardi later said my car was hooked up to the scan tool as soon as it entered the shop at 7:45am, which was more than 45 minutes before I was given any information. This is not surprising since they had time to do a recall repair and 5000 mile service after completing the scan. It also implies the ASM was not telling the truth when he told me the scan information had just been sent. A few other points on the customer service culture I experienced at Bernardi: * The first time I was hit with an engine warning light, the out-of-state dealer I pulled into immediately understood my dilemma and went to work to help me. At Bernardi, the ASM immediately checked my tire wear and complained that I did not have an appointment. I guess I should have had the foresight to schedule my car breaking down. * If they indeed finished the scan before 8am as is implied by the service manager, and they had gotten me in the rental car, I could have made it to my meeting. But they were not concerned with my needs. It is still unlikely I would have had any work done given the exorbitant price quoted, which I suspect is why they went ahead and did the other work contrary to my instructions. * When I informed the ASM that the 2006 RAV4 was the least reliable car I ever owned, he said that it was not true, and statistics back up Toyota quality. Apparently my individual experience counts for nothing; the four times I have been left in the lurch by my RAV4, and the two times I have stood by the side of the road waiting for a tow truck are meaningless in the face of industry statistics. I strongly urge anyone to avoid Bernardi for Toyota service. More

We saw a used vehicle online at Bernardi Toyota on Friday night before President's Day Weekend. I arrived at Bernardi Toyota in Framingham Saturday morning a few minutes after opening. Sal was waiting to g night before President's Day Weekend. I arrived at Bernardi Toyota in Framingham Saturday morning a few minutes after opening. Sal was waiting to greet me and my eight year old daughter in the lobby. Within five minutes of our arrival, Sal had the vehicle we saw online the night before waiting for us. The vehicle was a very slightly used GMC Sierra 1500. During our test drive, I was so impressed by Sal's knowledge of the GMC product I asked if the Sales Team is specifically given spec sheets on the used vehicles that arrived on theToyota lot. Sal told me he felt it was important to be able to educate his customers regardless of which manufacturer/model he was selling. They took my nine and a half year old Ford F-150 in for trade at a very fair price. The process was made so easy by Sal and the entire Bernardi Staff. I left Bernardi Toyota after just a few hours, having been 1. able to negotiate a deal that would fit into my family's budget; 2. having been educated on after market options available to us down the road; 3. having been fully financed; 4. with an INCREDIBLE new (used) vehicle AND an INCREDIBLE deal. In addition, ALL of this was facilitated in an AMAZING short amount of time. Sal and many members of the Bernardi Staff took time to continuously check in on me and, in particular, my daughter. She was so well cared for by the team (with drinks, TV, snacks) she didn't complain once! I can't remember the last time my daughter did not complain during even the shortest errand. THANK YOU SAL, BRIANA, MICHELLE AND THE MANAGER/S WHO APPROVED THIS TRANSACTION. As I told Sal, my family is truly appreciative of everything you did to help us! You have earned our business on this transaction and for our future needs. I will be sure to recommend Sal and your dealership as often as possible. Respectfully - J. Matthew More

Mr Encarnacion, the Sales Consultant, Mr Torres, the Finance Manager, and Ms Willander, the Accessories Specialist, were very attentive to our needs for a new Toyota at an affordable price. They helped Finance Manager, and Ms Willander, the Accessories Specialist, were very attentive to our needs for a new Toyota at an affordable price. They helped us find the right car at the right price. More

The sales person was courteous and friendly. The sales process took a bit long time and can improve the process. I had a pleasant experience and definitely recommend to my friends. process took a bit long time and can improve the process. I had a pleasant experience and definitely recommend to my friends. More

Jerry is the best. He worked with me to help find a reasonable price on my lease, and was extremely friendly, trustworthy, and helpful. Ask for him if you're buying a car from Bernardi!! reasonable price on my lease, and was extremely friendly, trustworthy, and helpful. Ask for him if you're buying a car from Bernardi!! More

Jerry was the reason we bought our car. He worked with us for a great price and provided excellent customer service throughout our whole experience. for a great price and provided excellent customer service throughout our whole experience. More