Bernardi Toyota

Jerry was very friendly and knowledgeable. The truth is, I was an easy sell...I had been researching a long time and knew the vehicle was priced fairly. Still, I would have loved a little "nod" to the cust I was an easy sell...I had been researching a long time and knew the vehicle was priced fairly. Still, I would have loved a little "nod" to the customer, such as some kind of monetary deduction somewhere, no matter how small. Like I said, I didn't ask for much/knew what I wanted. The final word is that Jerry was extremely easy to work with - he made the transition to ownership smooth and painless, including delivery of the vehicle to me in a different state. Thanks! More

I set up my appointment with Ian; I was honest with him, I told him that I had gotten quotes through Consumer Reports and Bernardi was the most competitive. I set up an appointment with Ian and unfortunate I told him that I had gotten quotes through Consumer Reports and Bernardi was the most competitive. I set up an appointment with Ian and unfortunately had to reschedule twice. Ian was patient and courteous and when I finally made it to Bernardi, he greeted me and we talked about what to expect from the new car purchasing adventure. I told him that this was an exploratory visit, I wanted to test a couple of cars, and I DID NOT WANT TO BE PRESSURED. I told him the first time I hear, "let me talk to my manager," I was out the door. I asked him to find me a low-pressure sales person who could explain the differences in hybrid vehicles. Ian had me wait a short time until Sal Sassone was free, and then we began what was to be a surprisingly pleasant experience. Sal never once pushed or prodded me. He answered all the questions I had about several vehicles. I was joined by my partner and Sal was friendly and respectful to both of us. He knew his product line and offered opinions only when I asked for them. We drove a couple of cars and I left saying that I'd call the next day with my decision. I did follow through the next day, without any pressure from Sal or anyone else at Bernardi. I bought a new Camry Hybrid and I couldn't be happier with my decision. Sal helped me through the financing phase, got my phone set up with the bluetooth available on the car, introduced me to the service people, got the car cleaned, license plate put on and ready to go. He later followed up with me to get my car registered, and inspected. I cannot recommend Sal highly enough. He and Bernardi made a stressful event that I was dreading an easy, enjoyable experience. More

Great experience buying a new car at Bernardi Toyota. Brandon, Dell, and Michelle were all easy to work with, low pressure, and helpful. I used Consumer Reports/True Car to start my email contact with Br Brandon, Dell, and Michelle were all easy to work with, low pressure, and helpful. I used Consumer Reports/True Car to start my email contact with Brandon. We had the price and details settled over email before I walked in. Dell was extremely helpful in getting all the details done and I was given a very fair price for my trade-in. I think it makes a lot of sense to do your research in advance, know what you want, and be informed through resources like Consumer Reports. Bernardi Toyota was respectful of the work I had done in advance and that made the whole process painless. More

Ark was amazing! He took his time with us to make sure we were able to find the exact car we wanted. Honestly, we would not have purchased if not for him. His patience and guidance made the sale and we we were able to find the exact car we wanted. Honestly, we would not have purchased if not for him. His patience and guidance made the sale and we felt he was nothing but fair and honest! I have already recommended him to other people I know! Thanks Ark! You made the experience enjoyable! More

My overall experience was great with this dealer and for this reason I have leased a second vehicle in a month. Mr. Aydin Kayabay, sales consultant, helped me a lot in my difficult selection process. He was this reason I have leased a second vehicle in a month. Mr. Aydin Kayabay, sales consultant, helped me a lot in my difficult selection process. He was very friendly, knowledgable, and respectful. I believe, only talented people could provide exceptional experience. More

My vehicle is a 2011 Toyota 4Runner that has 17k miles on it, I was told by the service dept that the recommended service at this mileage was to perform a 4 wheel alignment and 4 wheel balancing, I told the it, I was told by the service dept that the recommended service at this mileage was to perform a 4 wheel alignment and 4 wheel balancing, I told the Service Mgr that it did not need it at this time but I was told it really should be done based on manufacturers recommdations. I told them my vehicle was running perfect but they insisted it should be done, so at a cost of $170 I agreed. Since then the vehicle has been back to service 3 different times to fix the alignment and balancing and to date it is still not fixed. The vehicle sterring wheel vibrates and schimmy's terribly at about 60 mph, once I go over 60 the entire vehicle shakes, rattles and schimmy's, but still the Service Mgr and Service advisor tell me (oh that's normal) and there's nothing wrong with it. Clearly the service Tech had no idea what he was doing. Now the car drives like a 10 yr old piece of junk and still Bernardi says nothing is wrong with it.... I am extremely disappointed with this dealer, not to mention this is not my first purchase with them so I am not a new customer, I've been with them for about 6yrs+ now and this is the way I am treated. VERY UNACCEPTABLE!!! The dealership should be very ashamed of themselves for letting this continue instead of just fixing the vehicle properly. I will now need to bring it to another Toyota dealer to have it fixed properly and ensure they have qualified Tech's to fix the problem. I would not at all recommend this dealer for service, they dont care about thier customers becuase if they did they would have gone out of thier way to fix thier mistake, and thats exactly what it is, thier mistake! More

Recently purchased a Toyota Prius C and worked with Abdullah through the sales process. He was extremely helpful and professional. I wish all sales guys were like him! Will definitely send anyone I kno Abdullah through the sales process. He was extremely helpful and professional. I wish all sales guys were like him! Will definitely send anyone I know looking for a new car his way! More

On two different occasions, I tried to contact via online chat to ask a simple question about the car. All I got was big dealer tactics to get your personal contact information. I explained that I don't gi chat to ask a simple question about the car. All I got was big dealer tactics to get your personal contact information. I explained that I don't give out personal information because having done so in the past dealerships keep your information forever and call and email you forever. After repeatedly stating that I didn't want to share any information, the person on the other end of the chat refused to answer my question and ended the chat... on two different occasions. Not only did Bernadi loose my business, they ruined it for other big dealers and continue the tension and distaste of buying a car. More

My last experience with a car dealer was not so pleasant, Bernardi Toyota, Jerry Encarnacion, sales rep and Audie, the financial person completely turned that around. I felt listened to, that they were hone Bernardi Toyota, Jerry Encarnacion, sales rep and Audie, the financial person completely turned that around. I felt listened to, that they were honest in what I was told and they each worked to get me what I wanted, a new 2013 Camry at the best possible price. That is why I gave such a high rating and would recommend the dealership and Jerry and Audie. More

My husband and I were pleasantly surprised with the experience at Bernardi Toyota with the excellent customer service offered to us by Jerry. He went above and beyond to make sure we are getting what w experience at Bernardi Toyota with the excellent customer service offered to us by Jerry. He went above and beyond to make sure we are getting what we wanted and at the right price. He heard to us patiently and made sure he let us know all the possible options we could go for and wanted to make sure we were satisfied and happy customers, when we left the place. Thanks Jerry and we have found a dealership for continuous business going forward. More