Bernardi Toyota

Very Helpful I am a very satisfied Bernardi's customer since I bought my first car ten years ago. Jose was a great help finding the best price for us. He kept talk I am a very satisfied Bernardi's customer since I bought my first car ten years ago. Jose was a great help finding the best price for us. He kept talking to his manager to get everything done right in the way my wife and I wanted. He was very patient and a good listener. More

Abdullah did great Abdullah made my first new truck purchase comfortable, easy, and quite pleasant. If you are in the are, I would highly recommend this dealer, and ask Abdullah made my first new truck purchase comfortable, easy, and quite pleasant. If you are in the are, I would highly recommend this dealer, and ask for Abdullah! More

A True Professional and Pleasure to Work With!! If you are in the market for a new or even pre-owned automobile, Alex Weiner is the guy you MUST see. He was the first of ten different sales consulta If you are in the market for a new or even pre-owned automobile, Alex Weiner is the guy you MUST see. He was the first of ten different sales consultants that I went to, that was NOT the least bit cheasy and trying to sell something that he had no knowledge on. Alex was extremely knowledgable and genuinely wanted me to be happy with my ultimate decision. If you go and see Alex about a vehicle, you will not be disappointed in the least bit. He gets an A++ in my book and I would happily refer him to anyone I know looking for a new vehicle! Thanks again for the help and all the effort you put into the deal! I will be back when the time comes for a new car! More

They exceeded my expectations I was searching the internet to buy a Sienna . I emailed the Bernardi Toyota and some other Dealers. Few minutes later I got a call from Mark offering I was searching the internet to buy a Sienna . I emailed the Bernardi Toyota and some other Dealers. Few minutes later I got a call from Mark offering to visit them. The next day at 10am(appointment time) I was stuck in traffic when Mark call me and asked if I was okay and if I was on my way to visit them? WOW that surprised me. I got there 5 minutes later, Mark was already waiting for me and introduced me to Dan. There is a phrase that explains my whole experience at the Framingham Bernardi Toyota - " YOU NEVER GET A SECOND CHANCE TO MAKE A GREAT FIRST IMPRESSION" and it was exactly for that great first impression that I bought my new car at Bernardi Toyota . Besides Dan, Mike(Sales Manager ) and Arch Rocha were very professional and friendly as well, they took care of me with great patience. When I picked up the car it was super clean. Dan once again spent his time and showed all the functions of the car. I truly recommend this dealer they exceeded my expectations. More

Great experience! Artie Johnson is the consummate professional. He has sold my family at least 7 Toyota over the last decade. Pricing is always below the competition. S Artie Johnson is the consummate professional. He has sold my family at least 7 Toyota over the last decade. Pricing is always below the competition. Service and attention to detail is superb. I would highly recommend Artie to anyone looking for a Toyota...wait, I have many times! More

Bought a new car in April 2014 I'm writing this review about the salesperson I worked with. Mike G. was very professional and helpful. Since there was a stop sale on my heated seats I'm writing this review about the salesperson I worked with. Mike G. was very professional and helpful. Since there was a stop sale on my heated seats (as you may know by the news reports on it) I did have to wait for my car. Mike called me to update me on the status of the parts and repairs until they were done. The original salesperson moved jobs during my buying experience but they DID honor his promise to throw in free all weather floor mats. I haven't used the service department other than for the seat repairs so I can't comment on that. I will update my review when I get my free oil change in a few months. More

Great Job I worked with Mike Geoghegan during my sales experience. Mike was quite knowledgeable about the RAV4 I was interested in. I came prepared with infor I worked with Mike Geoghegan during my sales experience. Mike was quite knowledgeable about the RAV4 I was interested in. I came prepared with information about the car as well as a potential trade, and he was patient with me in the negotiation process. He was always quite friendly and respectful throughout the process and I felt I received a good deal. I also worked with Brianna Willander in the finance end of the deal. She was friendly and informative, and she explained the technicalities well but wasn't "pushy" with any of the optional coverages. I had bought my previous RAV4 at Bernardi and it was a pleasant experience as well. So far, the "...Bernardi for life" jingle holds true. More

Dan Mahnks - Professional and Personalized Sales Experience How fortunate we were to have SalesMaster Dan Mahnks walk up to us with a "Welcome" and hand shake when we walked into Bernardi Toyota! His friendline How fortunate we were to have SalesMaster Dan Mahnks walk up to us with a "Welcome" and hand shake when we walked into Bernardi Toyota! His friendliness and professionalism instantly eased our anxiety about buying a new car for the first time in 12 years. When we tried out our first choice and realized that it was not a good fit for us Dan competently showed us other models and helped us with information about the features that would meet our needs. We are seniors and yes, car clueless, except that we knew we wanted a Toyota. Like most people we wanted "time to think about it" before deciding to buy. Dan respected this and didn't pressure us to make a decision. We returned the next day and spent a lot of time with the Bernardi Toyota staff as we finalized the purchase of our 2014 Venza. Dan was like the master facilitator, helping us all the way, even to the scheduling of the first maintenance check-up. It was like having a friend or relative in the business looking out for us. We recommend Dan Mahnks for a professional and personalized car buying experience. More

Purchase experience review I was lucky to have Declan as my sales rep at Bernardi. He made the all process appear as floweless and very simple to reach an agreement on the deal. I was lucky to have Declan as my sales rep at Bernardi. He made the all process appear as floweless and very simple to reach an agreement on the deal. He was also very helpful in test driving the car with us and explaining all the features.The deal was very easy as the price agreed with a quote I received from PenFEd online car buying service that is recognized by Bernardi. Overall, one of my best car buying experience ever. More

Pretty typical I guess. Found what my wife liked via autotrader.com at Bernardi. Emailed about the vehicle they answered back via email (pretty responsive, no pressure, good job here). Set a time to go autotrader.com at Bernardi. Emailed about the vehicle they answered back via email (pretty responsive, no pressure, good job here). Set a time to go check the vehicle, and the sales person (Patrick), was very polite and cordial. We drove the car and then talked price. I was already approved for a loan from my credit union, but was told that the only way to get the advertised price was that I *HAD* to finance through them. This was not posted anywhere I could see, so I didn't like that. But I was assured they could match the rate and term I was already approved for, so I was willing to go along. Met with the finance person, and was told that there was no way they could match the term I was already approved for! They were reasonably close, but still didn't like the tactics of nickle and diming you and breaking assurances right out of the gate. The used car had a few very superficial clear-coat scratches that I asked the sales person to have the prep team buff out, he said no problem. While doing the paperwork they prepped the car, and I received the normal up-sell offer for additional protection warranties, etc. declined and wasn't pressured too hard. I realize this is normal and it wasn't pushed too hard so I'm fine with that. Some folks feel more comfortable with purchasing it and that's fine. So being dark by the time we took delivery and drove home thought all was well. Next morning looking the car over it seems they vacuumed and washed it, but the clear-coat scratches are still there. I can fix them myself in 20 minutes, but the fact that I asked them to fix them, they agreed, and then ignored it bothers me. Overall the experience was pretty typical of what I expect from a dealer, so I rate them as average mostly. Sales person was pleasant, but not effective at resolving anything I asked for. More