Bernardi Toyota

Get your 4Runner at Bernardi Toyota As a long time Toyota customer, I know there are many places to purchase a Toyota. From the moment I emailed Bernardi Toyota I knew I was in good han As a long time Toyota customer, I know there are many places to purchase a Toyota. From the moment I emailed Bernardi Toyota I knew I was in good hands. Harvey called me within moments of pressing send for my request for information. He was funny, happy and really seemed to enjoy talking about his dealership and Toyota. I really felt like he wanted my business. Even when I had a lower price quote, Harvey made sure to get me the best pricing before I walked in the door. Bobby Chan was my sales rep who took over for Harvey. I have never met a man so patient. I admit my wife and I had lots of questions about the 2014 4Runner but Bobby answered every one. This was even his day off and I could tell his work ethic was second to none. Doing paperwork with Briana was fast and easy. I even got a great deal on a warranty. Thanks Bernardi and Harvey, Bobby and Briana. You all need a raise ! I love my new 4Runner More

Sales Marco was very helpful during my decision making process and ultimate purchase. He did one better on putting me in touch with a reputable body shop w Marco was very helpful during my decision making process and ultimate purchase. He did one better on putting me in touch with a reputable body shop when 9 days after I took delivery, I was sideswiped. More

Excellent customer service and great personality! I truly enjoyed working with Marco. For a young man, he is very knowledgeable and was so accommodating throughout the sales process. He even brought I truly enjoyed working with Marco. For a young man, he is very knowledgeable and was so accommodating throughout the sales process. He even brought my new car to my house when it wasn't quite ready when I went to pick it up. Working with Marco reminded me that salespeople can be very honest and forthcoming. He is a guy with a bright future! More

Good value for money Thank you for providing me with the correct information on my vehicle which reinforced my interest in Toyota RAV4. I found Chris to be professional, k Thank you for providing me with the correct information on my vehicle which reinforced my interest in Toyota RAV4. I found Chris to be professional, knowledgeable and courteous. More

Customer service with added value. The WOW effect! Marco my salesperson was awesome. He provided outstanding customer service with added value. I felt valued as a customer. The entire appointment was e Marco my salesperson was awesome. He provided outstanding customer service with added value. I felt valued as a customer. The entire appointment was enjoyable and rewarding. I walked in at 11am and left in my 2014 Venza at 3pm. The service did'n't end with the sale. I recieved several calls and e-mails to make sure everything was great. Bernardi Toyota in Framingham is my new home. Loved my experience. Thanks so much Marco and see you when I need a new car. More

Very good experince - recommend Joe and Bernardi We bought a 2014 Prius V model 5 at a very good price and we received a fair value for a very old trade (196,000 in fair shape). Joe matched the offe We bought a 2014 Prius V model 5 at a very good price and we received a fair value for a very old trade (196,000 in fair shape). Joe matched the offer I has received using Edmunds for another dealer. The entire process went smoothly and was very open. There were no surprises in this transaction. No hidden costs, no last minute changes. I walked in the door at 11am to start negotiating and I was out the door with my new car by 3pm. Pretty good timing. I highly recommend Joe and Bernardi. This is the second car we have purchase from Bernardi. More

Scheduled service isn't Toyota recommended - it's Bernardi Beware of them sneaking things in to the "Scheduled Service"! Also beware of them changing the price of replacement parts and be ready to be pressure Beware of them sneaking things in to the "Scheduled Service"! Also beware of them changing the price of replacement parts and be ready to be pressured to review as 5 stars: 1) Recommended Service - If you want to perform maintenance according to what Toyota recommends, bring in your Toyota maintenance book (that type of "special request" can't be handled during booking), and have scare tactics thrown at you. On multiple occasions they have tried to sneak doing extra work in as routine maintenance (changing the coolant, brake fluid, or transmission fluid). Do they tell you this goes beyond what Toyota recommends? No, because they don't even know what Toyota recommends "there are too many cars with different service requirements". I had to show them how to get this information off Toyota.com This seems to happen more often at major service intervals (30k, 60k, etc). When I point out that the maintenance guide provided with the car does not call for these things until a later mileage, they say that's what their book says to do. They say theirs is preventative maintenance and try to scare you into thinking your parts will fail early if you don't do what their book says. "We don't want you coming back with a clogged radiator at 62k miles. Have you ever seen what calcium deposits in a radiator can look like?" They say driving in the Northeast qualifies all the cars to follow the severe driving recommendations and that all the dealers in the area follow them. "Call them and you will see." You know what? I did and other dealerships are purely by the book - the Toyota maintenance book not the Bernardi book. The Toyota maintenance book says "perform these service items only if you drive primarily under the conditions listed (dirt roads, dusty roads, towing)". Heck, Bernardi tries to go beyond what Toyota recommends even for severe driving conditions! I guess they'll do or say anything to try to get an additional $150 out of you. 2) Changing the price of parts - they have different grades of brakes for instance. When listing the prices on the phone, they charged what they said was the "gold" price for the "silver" option. Honestly, if they quoted the right prices to begin with, I would have gone with the "gold" option because it was only a few bucks more than the "silver". The associate played dumb about it when I picked up the car. It may have been an honest mistake but I list it here in case anyone had a similar experience. 3) 5 Stars - Feels much more like "review me as 5 stars or don't review me at all" than "review me honestly" or "let me know what I could have done better." More

New RAV4 - not from you! I went there last week to buy a new car. Once I got there I was measured by what I was dressing and was treated like crap! I explained that I was cons I went there last week to buy a new car. Once I got there I was measured by what I was dressing and was treated like crap! I explained that I was considering a Yaris, a Prius and a RAV4. The first salesman passed me to someone else (probably because he was too special to deal with a guy like me) and the second salesman said something like "this one is out of your range". What? My range?!? What do you know about me?!? Well, at the end, I went to the Westboro Toyota dealer where I was treated like I should and closed the deal cash in a RAV4 Limited 2014. You guys are too arrogant to have me as customer! I rather go to a place that values the customer and not how he/she looks! More

Wonderful Experience We were very pleased working with Joe, as our salesperson and Sam, who did the paperwork. We leased 2 cars, from Joe and it was a very easy experienc We were very pleased working with Joe, as our salesperson and Sam, who did the paperwork. We leased 2 cars, from Joe and it was a very easy experience. Joe is very friendly and his personality won us over! Margie & John More

Great service Felipe was very attentive. He listened to my needs and provided a suggestion that met my needs exactly. I ultimately purchased the car. It was a pe Felipe was very attentive. He listened to my needs and provided a suggestion that met my needs exactly. I ultimately purchased the car. It was a perfect fit. More