Bernardi Toyota
Framingham, MA
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Great experience From the beginning of the online process, to the final details, I was very pleased with my experience. I never felt pressured, and drove away in the e From the beginning of the online process, to the final details, I was very pleased with my experience. I never felt pressured, and drove away in the exact vehicle I wanted, at the right price More
Professional and delightful services Needed a chip key programmed. Saturday was expectedly busy, still got what I needed. I was provided with alternatives to choose from. In person update Needed a chip key programmed. Saturday was expectedly busy, still got what I needed. I was provided with alternatives to choose from. In person update made the hour long wait worthwhile. Paula was very professional and friendly! More
15,000 mile checkup Paula was fantastic. She told me everything they would check and texted me to get back to her with any questions. Afterward she told me everything the Paula was fantastic. She told me everything they would check and texted me to get back to her with any questions. Afterward she told me everything they had checked and done. She's great! More
Bernardi Toyota I had an excellent experience all around. I would recommend to anyone. All were friendly, experienced and knowledgeable. They went out of their way to I had an excellent experience all around. I would recommend to anyone. All were friendly, experienced and knowledgeable. They went out of their way to find the car I wanted even tho it wasn’t in stock. More
Service Vivian was excellent. Not happy with the cars condition. Greasy handprints on the outside of the car. Found nuts and crumbs inside of the glovebox Vivian was excellent. Not happy with the cars condition. Greasy handprints on the outside of the car. Found nuts and crumbs inside of the glovebox More
Efficient, friendly, thorough Service personnel friendly and attentive. All services rendered explained well. Car was ready as scheduled. Future appointments and services that Service personnel friendly and attentive. All services rendered explained well. Car was ready as scheduled. Future appointments and services that will be necessary well explained. More
Charged extra for something which was not asked Was here for a normal service but was charged for replacement of air filter without notice. Charging without notice is not something which is apprecia Was here for a normal service but was charged for replacement of air filter without notice. Charging without notice is not something which is appreciated. I hope this doesn’t happen to other customers too. More
Excellence of customer service The customer service at Bernardi Toyota is exceptionally good...very helpful and courteous and kept me informed during the process of repairing my car The customer service at Bernardi Toyota is exceptionally good...very helpful and courteous and kept me informed during the process of repairing my car. The technicians were also able to diagnose the source of the car problem efficiently and effectively. Tony Saltalamacchia and Paula are two individuals who really made the visit quite a pleasant one for me. Thank you!! More
Great customer service from advisor Always good customer service from the dealership and took time looking for coupons for the added/needed service for the car, and also applied the expi Always good customer service from the dealership and took time looking for coupons for the added/needed service for the car, and also applied the expired coupon I had from last month ! More
State inspection and brake and valve gasket replacement My car was serviced as soon as I dropped it off. It was also ready much sooner than I expected. I was called by my service representative when it was My car was serviced as soon as I dropped it off. It was also ready much sooner than I expected. I was called by my service representative when it was ready. More