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Bernardi Toyota

Framingham, MA

4.8
1,170 Reviews

1626 Worcester Road

Framingham, MA

01702

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Showing 1,170 reviews

May 30, 2019

Great experience From the beginning of the online process, to the final details, I was very pleased with my experience. I never felt pressured, and drove away in the e More

by Mmurphvb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddy Lee, Dell Silva
Jun 06, 2019 -

Bernardi Toyota responded

Thank you and welcome to the Bernardi Toyota family!

May 25, 2019

Professional and delightful services Needed a chip key programmed. Saturday was expectedly busy, still got what I needed. I was provided with alternatives to choose from. In person update More

by CoolCPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Hernandez
May 24, 2019

15,000 mile checkup Paula was fantastic. She told me everything they would check and texted me to get back to her with any questions. Afterward she told me everything the More

by t.cooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Hernandez Acosta
Jun 14, 2019 -

Bernardi Toyota responded

Thank you for your review!

May 22, 2019

Bernardi Toyota I had an excellent experience all around. I would recommend to anyone. All were friendly, experienced and knowledgeable. They went out of their way to More

by Jgarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy Medvedev, Spiro Treska, Mark Shanahan
May 22, 2019 -

Bernardi Toyota responded

Thank you for your 5-star review!

May 19, 2019

Service Vivian was excellent. Not happy with the cars condition. Greasy handprints on the outside of the car. Found nuts and crumbs inside of the glovebox More

by vattenasio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
May 23, 2019 -

Bernardi Toyota responded

Vattenasio, Your experience at Bernardi Toyota is very important to us and this is far outside of our usual standards. Please accept our most sincere apologies. You can be assured that this type of situation will not happen again. If you have the time, please contact me directly to discuss this issue. Respectfully, Kevin Coady General Sales Manager Bernardi Toyota Kevin.Coady@BernardiAutoGroup.com 508.879.1520

May 14, 2019

Efficient, friendly, thorough Service personnel friendly and attentive. All services rendered explained well. Car was ready as scheduled. Future appointments and services that More

by MKB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Hernandez Acosta
May 22, 2019 -

Bernardi Toyota responded

Thank you for your 5-star review!

May 14, 2019

Charged extra for something which was not asked Was here for a normal service but was charged for replacement of air filter without notice. Charging without notice is not something which is apprecia More

by Ritesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vivien Martins
May 23, 2019 -

Bernardi Toyota responded

Ritesh, We apologize for your negative experience. At Bernardi Toyota, we are committed to offering fair, honest pricing on auto services and parts. We are equally committed to recommending suggested factory maintenance and service to our customers to ensure that their vehicles run up to factory specifications. In addition, we only perform services that are first approved by our customers. If you have the time, please contact me directly to discuss this issue. Respectfully, Kevin Coady General Sales Manager Bernardi Toyota Kevin.Coady@BernardiAutoGroup.com 508.879.1520

May 12, 2019

Excellence of customer service The customer service at Bernardi Toyota is exceptionally good...very helpful and courteous and kept me informed during the process of repairing my car More

by Myavalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Saltalamacchia, Paula and another individual who ordered my floor mats
May 13, 2019 -

Bernardi Toyota responded

Thank you for your review Myavalon and for being a loyal Bernardi Toyota customer!

May 10, 2019

Great customer service from advisor Always good customer service from the dealership and took time looking for coupons for the added/needed service for the car, and also applied the expi More

by scrappinnell81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Seda
May 13, 2019 -

Bernardi Toyota responded

Thank you for your review

May 09, 2019

State inspection and brake and valve gasket replacement My car was serviced as soon as I dropped it off. It was also ready much sooner than I expected. I was called by my service representative when it was More

by JB947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose
May 10, 2019 -

Bernardi Toyota responded

Thank you for your 5-star review!

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