Bernardi Toyota
Framingham, MA
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Excellent customer service! Had 4 new tires and an alignment done. I waited and was done in a hour 15 mins. Very nice clean comfortable waiting area with drinks and munchies. alignment done. I waited and was done in a hour 15 mins. Very nice clean comfortable waiting area with drinks and munchies. More
I called and inquired on some of the new inventory, and brian picked up. Super nice guy and happy to help. Definitely recommend working with him! brian picked up. Super nice guy and happy to help. Definitely recommend working with him! More
quality of service Manh Pham the assisted service manager was courteous, helpful and considerate of the few questions I asked. He told me the service would take abo Manh Pham the assisted service manager was courteous, helpful and considerate of the few questions I asked. He told me the service would take about an hour and a half. He was correct and I was in and out within an hour. I want to thank Manh Pham and the technician (James Erdmann) for a job well done. Also, I want to thank Domenic Plati for setting up my appointment at a convenient time for me, and then sending me a reminder email of the date and time for my appointment. Great job by the team and Bernadi Toyota. (even my wife was impressed) Thank you Robert McLaughlin More
Arrived at 1015 am for 1030 am appointment. Representative stated a one and a half hour to one hour forty five minute wait. Price was estimated at $215. At 12pm the representative came out and Representative stated a one and a half hour to one hour forty five minute wait. Price was estimated at $215. At 12pm the representative came out and went over recommended service and stated another half hour. There were very few cars being picked up in the garage area. I stated that a two plus hour wait for an oil change was excessive. The representative agreed. While paying for my service the representative stated that he took $40 off the service for the wait. However, the bill still came to $208 (really high in my opinion for an oil change). Therefore your estimate was $25 under. I have been a long time customer as you can see from my records, however, I see Jiffy Lube in my future. 15 minutes and $75 sounds better than 2:15 and $208. More
Vivien is awesome! She so friendly and professional. She explained everything to me and got my car taken care of so quickly. Bernardi always gives excellent service, I highly recommend them. explained everything to me and got my car taken care of so quickly. Bernardi always gives excellent service, I highly recommend them. More
My inspection was quickly completed. My inspection was completed quickly and efficiently. I was greeted immediately and taken care of right away. Competent and professional staff. The wai My inspection was completed quickly and efficiently. I was greeted immediately and taken care of right away. Competent and professional staff. The waiting area is well maintained with choices for snacks. More
The service that Vivian gave me was excellent. She always making sure every time I take my car to service I am always happy for the the work in my car. making sure every time I take my car to service I am always happy for the the work in my car. More
Staff was very friendly. The service was very quick. I liked how they sent a video of them working on my car with update of condition of car liked how they sent a video of them working on my car with update of condition of car More
Has a bunch of lights flashing on dash. Made appointment online and I was late. Alvin greeted me and assured we’ll take care of truck for me. Come to find out mice chewed through harness. Tech able to save online and I was late. Alvin greeted me and assured we’ll take care of truck for me. Come to find out mice chewed through harness. Tech able to save costly replacement and repaired in a very timely manor. Everything was done in about 2 hours and very reasonable on price as could have been a lot worse if a main wiring harness was needed and very expensive. A BIG thank you to service department for quick and quality service. Dealers get a bad reputation but I always have been treated great a Bernardi Toyota. More
Everything was very professional and timely. I was called about bad windshield wiper blades which I appreciated. Thank you you you you you you you about bad windshield wiper blades which I appreciated. Thank you you you you you you you More