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Bernardi Toyota

Framingham, MA

4.8
1,170 Reviews

1626 Worcester Road

Framingham, MA

01702

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Showing 1,170 reviews

April 30, 2020

I really like the video diagnostics that the service department provides. All staff were excellent to deal with. The price was reasonable. The overall turnaround time for the repair was excellent. More

by Sseig41759@aol.com
Recommend Dealer
Yes
Employees Worked With
Philip matiani
April 17, 2020

Vehicle towed to dealership My experience was top notch at dealership. Phil was able to explain problem and was able to assure me my new vehicle is 100% in working order. More

by cotter100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil, Artie Johnson
April 16, 2020

Bernardi Framingham service the Service was great, timely, and the people I came in contact with were the friendly, professional and wore the proper equipment for the times to ke More

by Janegarcia43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Mariana, Jose Fermin
April 13, 2020

Appreciated the honesty on delivery time and May that time. The vagaries was exactly as quoted. Also appreciated the social distancing all the service people performed More

by pmchrisa
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
April 11, 2020

Great Service Under Tough Conditions Vivien Martins, was extremely nice to work with, which had to be tough for her as she was the only advisor. She made sure I used the best coupon. She More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
March 27, 2020

Everything was good. Staffs were very goodI have been Everything was good. Staffs were very good I have been using Bernardi for more than 10 years. They are excellent. Good luck to them. Best regards More

by mb
Recommend Dealer
Yes
Employees Worked With
Artie Johnson, Vivien Martins, Nick Scelsi, Julio Sema, Kevin Coady
March 27, 2020

professional, quick response and fair price First thing first their price looks fair to me, no games, no "hold your quote and come in store" kind of non-sense. My guy Oren is nice, careful and p More

by charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darmy Grullon, Oren Goldstein, David Liang
March 22, 2020

Glad I picked my car from him! Recently purchased a 2019 Toyota Camry XSE. Brian was very knowledgeable throughout the entire process. Having worked at the Norwood Honda dealership More

by jimjam5227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Sam, David Liang
March 20, 2020

Poor Service Had my car serviced here for a tire rotation on March 12. When I got home I noticed my hub cap was missing. It was obviously not secured after the tir More

by alexdelorie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spiro Treska, Nick Scelsi, Kevin Coady, Mark Shanahan
Mar 31, 2020 -

Bernardi Toyota responded

Alex, We're sorry you have any negative feelings about our dealership. At Bernardi Toyota we take pride in our customer service and have always put the interest of our customers ahead of our own when possible. Please note, you returned to our dealership 10 days after the Tire Rotation service was completed. After a 20-minute wait, we showed you the video and all four hubcaps were indeed on both before and after the service. If we can assist you with any other matters, please feel free to contact me directly. Respectfully, Kevin Coady General Sales Manager Bernardi Toyota Kevin.Coady@BernardiAutoGroup.com 508.879.1520

March 19, 2020

Fantastic and quick service to resolve the car problem On March 17, my car (2017 Corolla) needed to be jump-started again! Given that this has been a reoccurring problem if I don't start my car "every day More

by jdscollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albin Bytyqi
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