Bernardi Toyota
Framingham, MA
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Fantastic (albeit expensive) service experience. Ernest is smart and Customer-focused. Very patient when answering ALL my questions. I also appreciate Bernardo Toyota’s efforts to make the dealership a Cov is smart and Customer-focused. Very patient when answering ALL my questions. I also appreciate Bernardo Toyota’s efforts to make the dealership a Covid safe environment More
I brought car in for oil change and tire rotation. Service representative was helpful and understanding of a price commitment offered by Their service call center but not shared with service desk. Service representative was helpful and understanding of a price commitment offered by Their service call center but not shared with service desk. Price honored and car ready prior to estimated completion window. Good Job. More
Great, prompt service. Sent a video of my car which was great. Very fast and responsive. Manh was great and the service was excellent. Will be back when I need .you next service. great. Very fast and responsive. Manh was great and the service was excellent. Will be back when I need .you next service. More
This was my first visit to Bernardi Toyota, I brought my This was my first visit to Bernardi Toyota, I brought my Toyota Yaris in for service and was quite impressed with their entire operation there. The This was my first visit to Bernardi Toyota, I brought my Toyota Yaris in for service and was quite impressed with their entire operation there. The customer service was top notch, my service advisor Philip Mariani went above and beyond in terms of helping me and communicating everything to me. I particularly liked the video that Philip sent me of my car showing everything that was good as well as the few things that needed attention. The waiting area/lounge was clean and comfortable as well as stocked with complimentary water. Also Makayla at the in house Enterprise Rent a Car was helpful and courteous in assisting with getting me set up in a rental. Job well done all the way around, I am very pleased with my experience at Bernardi Toyota, thank you! More
My friend lost the key to her Prius. I called Bernardi Toyota and was connected to Albin to inquire what she would need to do to have a new key made. He was extremely helpful to us explaining the car need Toyota and was connected to Albin to inquire what she would need to do to have a new key made. He was extremely helpful to us explaining the car needed to be towed, explained it would take around 24 hrs to have a new key made and explained the approximate cost involved. My friend was nervous and anxious about not having a vehicle for that long a period of time. Albin assisted her with obtaining a loaner vehicle. My friend Libby was delighted she would have a car as she is having a special family dinner on Sat. Albin could not have been more patient, informative, professional and kind to us. He kept us updated throughout the process! What an asset he is to Bernardi Toyota!! We are so grateful to him! I hope you let him know how pleased and thankful we are for his assistance! More
First time using Bernardi service. Very impressive. The service representative was professional friendly and knowledgeable. I also was txt a video of the mechanic who inspected the car while I watched. service representative was professional friendly and knowledgeable. I also was txt a video of the mechanic who inspected the car while I watched. More
We have been using Bernardi Toyota Dealership for all our repairs and car purchases and wouldn’t go anywhere else. Our Asst Sevice Manager is exceptional. repairs and car purchases and wouldn’t go anywhere else. Our Asst Sevice Manager is exceptional. More
This was my first time at Bernardi Toyota and is was very pleasant. The facility is beautiful, clean and safe. The staff was very helpful, quick and efficient. Very pleased with the experience! pleasant. The facility is beautiful, clean and safe. The staff was very helpful, quick and efficient. Very pleased with the experience! More
Good response. Video very helpful. Friendly folks . Comfort waiting area. Bla bla flavor flavor bla flavor bla bla bla bla bla bla bla bla bla Comfort waiting area. Bla bla flavor flavor bla flavor bla bla bla bla bla bla bla bla bla More