Bernardi Toyota
Framingham, MA
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I received a call reminding me that service was due for my vehicle. I called back and was scheduled for an appointment the next day. The service department handled the paperwork and the maintenance. I wait my vehicle. I called back and was scheduled for an appointment the next day. The service department handled the paperwork and the maintenance. I waited for the vehicle and was back on the road in less than two hours. More
Scheduled a visit for a recall and confirmed before the visit that all parts were there. Took the day off and when I got there was told the parts would not be in until the next Tuesday and made another app visit that all parts were there. Took the day off and when I got there was told the parts would not be in until the next Tuesday and made another appointment. Call on Tuesday to confirm and told parts were backordered. another agent called on wednesday to confirm my appointment. I explained what i was told and they were going to check and get back to me but never heard back. Received appointment reminder the night before and I questioned it again with no response. Received a "missed" appointment the day after the appointment. Called and said still on backorder. The next day got another call saying the parts were in. Made another appointment and hopefully it will be taken care of and only have to take 2 days off. The service dept. does not seem to be communicating amongst themselves and need to be better organized. More
Professional, knowledgeable and polite staff. Pleasant, clean waiting area. Staff kept me updated while I waited. All work was explained. Very satisfied clean waiting area. Staff kept me updated while I waited. All work was explained. Very satisfied More
My experience at Bernardi Toyota was great. When I arrived I already knew the car I wanted and had previously done a test drive. I stopped in to see if they had a new 2021 RAV4 Prime and they did. My arrived I already knew the car I wanted and had previously done a test drive. I stopped in to see if they had a new 2021 RAV4 Prime and they did. My timing was amazing because most dealers sell them immediately before they arrive on the lot. Bernardi had one Prime left on its way to them that had not yet been sold. It was the model and color I wanted. I was happy with the sales people I worked with. They were friendly and professional. More
Whenever I go for service Dom and his team do a fabulous job. superb indeed. They know how too take care of the customer. Great job as usual. Keep up the good work guys!! job. superb indeed. They know how too take care of the customer. Great job as usual. Keep up the good work guys!! More