Bernardi Toyota

Excellent deal on a great vehicle and they honored the online price mistake. I found my used vehicle (2009 VW Jetta Sportwagon SE) online at a great price and I inquired on the web to see if it was still online price mistake. I found my used vehicle (2009 VW Jetta Sportwagon SE) online at a great price and I inquired on the web to see if it was still available. I was contacted back within the hour by Brandon Keddy. He provided exceptional customer service and had the vehicle ready for us to test drive when we arrived at the dealership. We then took a test drive with Ron Gamble. Ron provided zero pressure, which was just what we wanted. When it came time to talk numbers, they would not budge on the internet price of $13,991 (we found out it was a mistake and the price was supposed to be $17,491). I usually wouldn't believe it was a mistake but I did realize it was a great price. We put down a deposit on the vehicle and they held it over the weekend for us. I also found a $500 off coupon on the website, and they honored that as well. I paid for the vehicle the following Monday morning and picked up the vehicle the next day. The only negative feedback was the Manager who went over the paperwork with me at the end, whose name was Rob. He rushed through all the paperwork, and did not carefully go over the numbers with me. This resulted in a $500 price mistake that was quickly fixed once I pointed it out. Maybe he rushed because the dealership made a mistake on the price and did not make as much profit as they wanted to, or maybe they even took a loss. Either way, I'm still a buyer and should be treated the same as any other. The next day I got the cold shoulder. When I picked up the vehicle, Rob and I made eye contact and he didn't say anything. I was right in front of him at the desk and he couldn't even say hi. The keys to the vehicle were hanging on the desk right next to him but he didn't pick them up for me, rather he paged the salesman Ron to come get the keys. Overall I would say the experience was a 4 out of 5 stars. More

Bought my camry hybrid from this dealership.I dealt with brandon keddy best experience i had did not play games. He was very professional. They made this a very easy process while helping me find exactly wh brandon keddy best experience i had did not play games. He was very professional. They made this a very easy process while helping me find exactly what I wanted. More

I first came across Bernardi on the internet while I was looking for used cars, I was checking out Nissan Altimas and while Bernardi is primarily a Toyota dealership they had a used 08' model that caught my looking for used cars, I was checking out Nissan Altimas and while Bernardi is primarily a Toyota dealership they had a used 08' model that caught my eye. I inquired online and spoke with Brandon Keddy who ended up being as excellent a sales rep as I have ever encountered while car shopping. I live in Boston and at the time had no vehicle but I liked the Altima so when I mentioned that I was going to take the commuter rail out to see it he actually offered to drive out to me in the car and allow me to test drive it around my area. I obviously accepted but what I ended up liking the most about the experience is that even after the generous test drive I was not heavily pressured to purchase the vehicle. Of course, I did end up buying the car and am confident that I paid below market value for it which was nice as well but the customer service impressed me to the point that I have already referred more than one friend here and would recommend to anyone. More

My first contact was through the internet in which I requested a test drive in a Rav4. I received a reply from Brandon - almost immediately! I made an appointment for the next day at 9 a.m. I was gr requested a test drive in a Rav4. I received a reply from Brandon - almost immediately! I made an appointment for the next day at 9 a.m. I was greeted by the friendly receiptionist and then introduced to Bruno Medina, sales rep. Bruno explained the different options from basic on up and asked exactly what I needed/wanted in my new vehicle. He showed me the inside of the vehicle and explained everything about the car - ALL my questions were answered. I mentioned I had concern that the Rav may not fit in my driveway. We went inside to speak to the sales manager - Arthur Caouette. He said - if you are concerned - drive it home and see! I live 20 miles away and was quite surprised I was allowed to take the vehicle that distance alone. I was very happy and relieved that the Rav fit fine in my driveway. Upon returning to the dealership - I was greeted at the door by all in the showroom asking if it fit - all were happy when I smiled and said No problem! I sat with Bruno to discuss a price as we were joined by Arthur. They gave me a price and I politely informed them that I had to do my homework and shopping. Both gentleman asked me to return to get the best deal possible and would match any deal I got from another dealer. I then went to another dealership, although treated politely - it was nothing like Bernardi. Bernardi Toyota is very friendly, welcoming and made me feel comfortable. I slept on the information I had learned and the next day, again emailed Brandon and got a response within minutes. I went to Bernardi, made a deal and drove my new Rav 4 home later that day! I met with Michelle to handle the financing - she was very friendly and made sure I understood everything about the car, warranty and the financing. I had a GREAT experience there and wouldn't hestitate purchasing any future vehicle from Bernardi. More

We are very pleased with every aspects of the transaction. The car that we are interested in (2012 Camry Hybrid) was not available when we first visited the showroom. The sales associate contacte transaction. The car that we are interested in (2012 Camry Hybrid) was not available when we first visited the showroom. The sales associate contacted us several weeks later when the car came in. One of the best experience in buying a car we had. Got a good deal and no high pressure sales. Very friendly and helpful service. More

Arthur Caouette and Marcos Torres listened to my needs and requests and helped me to determine which Toyota would work best for me. It was the most positive, pleasant and fun car buying experience that I and requests and helped me to determine which Toyota would work best for me. It was the most positive, pleasant and fun car buying experience that I have ever had! At no time did I feel any pressure whatsoever. Arthur and Marcos have a service mindset which came through in a positive, professional way. I felt like I was working with a trusted friend and colleague during this experience. They found a vehicle at another location that met my needs and got the vehicle to Framingham. While I was waiting for the delivery of this new vehicle, they arranged for a loaner. It wasn't about selling them me a car but rather helping me find what vehicle would work for my situation and needs. Rob Cassim was able to build a finance package that worked for our budget AND we were able to get an extended warranty and some additional options. I would highly recommend these gentlemen and this dealership. This is our second vehicle that we have bought from Bernardi. I also would like to put a plug in for the great service team as well. It is not only where you buy your vehicle but where it will be serviced as well. I have had great service experiences with John Hansen. He takes good care of my vehicles. More

Anton was very friendly, helpful knowledgable and efficient throughout the sales process. He took the time to explain and test drive on two occasions first with my wife and daughter and a second time efficient throughout the sales process. He took the time to explain and test drive on two occasions first with my wife and daughter and a second time with me and my two duaghters. I came back a third time with a TrueCar price that he was able to match with minimal effort. I had 5 other dealers obtained thru TrueCar that was willing to match the price, but I came back to Anton becuase of the personal attention and the professional manner in which he treated my family. Thanks Anton, keep up the good work and we will see you next time when my other daughter needs a car. It is very important for me that the sales process is relaxed and simple otherwise I walk away, and with Anton I did not walk. More

Just bought a brand new 2011 Toyota Corolla .... This was a great experience. I was immediately greeted by Iurii (Sales) . They listen to the customer and I got a great deal with little pressure . I had rec a great experience. I was immediately greeted by Iurii (Sales) . They listen to the customer and I got a great deal with little pressure . I had recently been to 2 other dealerships and it was not pleasant at all .The team at Bernardi Toyota did a fantastic job and we met everyone there. I was really impressed with the entire staff and the fact that we got a good price and wasn't there all day long. My hats off to the team at Bernardi toyota , my wife and I are very happy with the entire experience and most of all the vehicle.Thank you Philip,James, Mike, Jean (management) Iurii (sales) Rob ( finance) I owe you Rob still... Al ( finance) .... If you are looking for a good deal and value your time see the the team at Bernardi , I know I will . P.S got a great deal on an extended maintenance program ! :) Best regards One Happy customer. More

Everyone at the dealer was helpful. Mr. Spezzano went the extra mile to explain my car's problems and he offered sound advice. This particular dealership is not where I bought my car and is not near my the extra mile to explain my car's problems and he offered sound advice. This particular dealership is not where I bought my car and is not near my house but because of my experience with this dealership I will return. It was my best experience with a dealer. More

Todd Downes did a great job and went above and beyond with our service call. He helped me with my three children to get them in and out of the car and assisted me with the car seats. Thanks! with our service call. He helped me with my three children to get them in and out of the car and assisted me with the car seats. Thanks! More