
Bernardi Toyota
Framingham, MA
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I stopped by to window shop and met Jerry, he listened attentively to my concerns and picked a couple of cars to test drive. He was very friendly and knowledgable but didn't pressure me at all. I went t attentively to my concerns and picked a couple of cars to test drive. He was very friendly and knowledgable but didn't pressure me at all. I went to two other dealerships and returned to Bernardi two weeks later. We talked some more and Jerry showed me a car that was perfect for my needs, he took a stessfull situation and made it quite enjoyable. The office worked with me to get me an excellent rate, even gave me better than my bank which surprised me. I would encourage anyone to stop by and experience for themselves what a truely enjoyable and fun experience it is to buy at Bernardi. More
Osi Momodu was outstanding. I am pleased that I was able to work with Osi on my car purchase. He was knowledgeable and professional. He went out of his way to provide exceptional service. He was also very to work with Osi on my car purchase. He was knowledgeable and professional. He went out of his way to provide exceptional service. He was also very patient with me - I greatly appreciated his clear explanation of my new car's many bells and whistles. As I said to him at the completion of the sale, I will definitely recommend him to my friends and family when they are ready to buy a new car. Bernardi is fortunate to have him as part of its sales force. Additionally, I am very pleased with the car. This is my second Toyota and I love it. More
I just bought my first ever Toyota from Brandon and Osi at Bernardi Toyota. Brandon was prompt and stright forward offering me a deal on the car I want. My few email exchanges with him were pleasent even t at Bernardi Toyota. Brandon was prompt and stright forward offering me a deal on the car I want. My few email exchanges with him were pleasent even though I never met him during the whole process. His representitive Osi is very friendly, enthusiastic, and pleasent to work with. He was very patient explaining all of the features in the vehicle. Overall it is a geat team to work with. More
I inquired online with several area dealerships about purchasing a new Camry but after a good discussion over the phone with Brandon Keddy I decided to stop by the lot and see what they had to offer. I m purchasing a new Camry but after a good discussion over the phone with Brandon Keddy I decided to stop by the lot and see what they had to offer. I met with salesman Brian Martin and he showed me around the lot giving me quite a few options on Camry's and other options I may have been interested in. The price and options detailed to me by Brandon were accurate and Brian was a polite, outgoing, and friendly salesman who gave me the full set of options without really pushing me one way or another, which I liked. Long story short I left in a Camry and would recommend Bernardi to anyone in a similar position as me. More
My purpose for coming into the dealership was to have the frame of my Tacoma inspected as my mechanic had told me it was rotting. I was not expecting to hear that I shouldn't drive it home...even though it w frame of my Tacoma inspected as my mechanic had told me it was rotting. I was not expecting to hear that I shouldn't drive it home...even though it was 12 years old with $190K miles, a busted catalytic converter and a broken seat. :) I was then introduced to Jerry and he was very friendly and understood that I was having difficulty with the news. He was patient and listened to what I was looking for in my new car and offered a variety of different options. When I made my decision, he was working as quickly and efficiently as possible to get it ready for a test drive and then to get it ready for me to take home. It was freezing that night and he took the time to make sure the car was heated before we left. I have had several different questions from items left in my old truck, to financing, to inspection questions and he has taken the time to listen to and answer each one. Michelle was also very helpful in explaining my options for financing and taking me through the process step by step. Brianna was very clear in presenting additional options as well. Overall, I had a very positive experience in the midst of having to make a difficult and spur of the moment decision. Thank you! More
Osi is very straight forward and is great to talk to. He knows the whole process of buying a new car and will not beat around the bush like most other dealers/representatives in other dealership. If you wan knows the whole process of buying a new car and will not beat around the bush like most other dealers/representatives in other dealership. If you want someone who can REALLY help you buy a car, Osi/Bernardi Toyota is the way to go. More
I am a BJ's member and learned of Bernardi through their auto-buying program. Bernardi staff were so friendly, polite, unpushy and genuinely determined to help make a right fit for me and my family. their auto-buying program. Bernardi staff were so friendly, polite, unpushy and genuinely determined to help make a right fit for me and my family. Never once did any staff make me feel rushed or stressed, and I had been in communication with Bernardi for nearly two months. My family and I had an excellent experience and would very much recommend Bernardi to friends and family or anyone we encounter looking for a recommended dealership. Thank you! More
Worked with Jerry Encarnacion trying to agree on a deal for a 2012 Tacoma Baja edition. After having a less than stellar customer experience at another Toyota dealer we came here expecting to not be able t for a 2012 Tacoma Baja edition. After having a less than stellar customer experience at another Toyota dealer we came here expecting to not be able to reach a deal,but, the truck is unique and thought it was worth a look. Jerry's attitude was great as he presented the vehicle as a subject matter expert; soon after I developed the confidence to ask him any question that came to mind--- he answered all my questions and never looked annoyed at the amount of questions I had and I never felt rushed and he never looked rushed even before I decided whether to purchase or not. My wife, who dislikes the whole car buying process, commented that she too would make the trip out here even though we are 1.5 hours away as she felt Jerry was solid and professional and made the buying experiences feel comfortable and reasonable. For me, at the time of negotiating he listen and acted to various counter offers no matter how outrages I made them out to be. I can't say enough positive things to highlight the great experience we had dealing with Jerry---it was simple to develop a relationship Jerry and that ultimately led us to negotiate and get into the truck of my dreams. If you are just browsing this looking to develop a contact before you walk in to the dealer--- without a doubt, call Jerry! More
I was looking for a new 2013 corolla and found that this dealership had amazing prices but most importantly amazing customer service. As I walked into the dealership, I was greeted by Sam Lee. I told Sam dealership had amazing prices but most importantly amazing customer service. As I walked into the dealership, I was greeted by Sam Lee. I told Sam that I was interested in a 2013 corolla. Sam pulled out a car and gave me a thorough demonstration of the car. We went out for a test drive and came back to the dealership. Although I wasn't ready/expecting to buy a car, I couldn't refuse to the price that they were offering me. Sam was really easy going and really nice to work with. I would highly recommend working with Sam. More