Bernardi Toyota
Framingham, MA
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Christopher was excellent in describing the expectation in service work and time estimated. It did go longer than expected but I got updates throughout in service work and time estimated. It did go longer than expected but I got updates throughout More
I purchased a new 2026 Toyota Corolla Cross Hybrid from Bernardi Toyota in Framingham, MA on September 17, 2025, and received the vehicle on September 24, 2025. Upon delivery, I discovered that the rear wi Bernardi Toyota in Framingham, MA on September 17, 2025, and received the vehicle on September 24, 2025. Upon delivery, I discovered that the rear windshield was scratched due to improper installation of the rear wipers, clearly indicating a pre-delivery inspection failure. When I brought the car back to the dealership for diagnosis, they removed the wipers in front of me, with the metal parts still improperly installed, and then reinstalled them. Despite this clear evidence of their fault, the staff tried to claim that the damage could have been caused by me. The dealership refused to repair the scratched windshield and failed to take responsibility for delivering a brand-new vehicle in unacceptable condition. It is unacceptable to deliver a brand-new vehicle with preventable damage and refuse to address the issue, while attempting to shift blame to the customer. I cannot recommend this dealership to anyone seeking a professional, reliable, and trustworthy car-buying experience. More
I have worked with Mariana in the past and yesterday. She is friendly, knowledgeable and efficient. The service provided yesterday was done in a timely way. The waiting area is both quiet and comfortable She is friendly, knowledgeable and efficient. The service provided yesterday was done in a timely way. The waiting area is both quiet and comfortable. More
I was attended fast and the service was done quickly with a great efficiency. Christopher was great, very attentive to details and serving the costume kindly. with a great efficiency. Christopher was great, very attentive to details and serving the costume kindly. More
When buying a used car from Bernardi, make 100% sure that all options and included items are actually part of the vehicle. I didn't and they refuse to make good on what was advertised vs. what I purchased. B all options and included items are actually part of the vehicle. I didn't and they refuse to make good on what was advertised vs. what I purchased. Be wary, be careful, and make sure before you accept the vehicle the card IS as advertised. More
My experience with Carlos Soto at Bernardi Toyota was excellent! He was friendly, professional, and made the whole process smooth and easy. I really appreciated his patience and honesty throughout the in excellent! He was friendly, professional, and made the whole process smooth and easy. I really appreciated his patience and honesty throughout the inspection.Thank you very much ! More



