Bergstrom Hyundai of Appleton

I bought a Santa Fe 2024 car with cash on May 28th. The transmission went out the next week. It has been at the dealership 3 months now. I leave to Florida end of this month for 6 months. I need a car The transmission went out the next week. It has been at the dealership 3 months now. I leave to Florida end of this month for 6 months. I need a car to take there. You don’t want me to take your car. Well I don’t want you having my car either. I would like you to stand behind your car. I would like you to give me a 2025 and call it a day. I am so frustrated. Your customer service is horrible. 3 months is unacceptable. John I hope you can work with me. More

Have worked with Dave Berg at Bergstrom for many transactions over the years. He is one of the best out there. His clear, transparent approach (with some added humor) - is perfect for us. We also ap transactions over the years. He is one of the best out there. His clear, transparent approach (with some added humor) - is perfect for us. We also appreciate the loyalty to his customers and willingness to help- at any time. If you are at Bergstrom - look him up. More

I bought a 2021 Hyundai Santa Fe from another dealer in early September 2022. Upon purchase, we were informed of a recall on the windshield that needed to be taken care of. This is required to be repaired early September 2022. Upon purchase, we were informed of a recall on the windshield that needed to be taken care of. This is required to be repaired at a Hyundai dealer so I scheduled an appt online at Bergstrom Hyundai in mid-September. After getting to my appt, I was told that they couldn't complete the recall that day because it was a two day repair and they did not have any loaner cars available. I couldn't be without a car that long so I opted to wait it out until they had a loaner car available. I was told they would call me as soon as one became available. THREE MONTHS LATER... now December, I called to see what was going on. The lady on the phone wouldn't schedule because she "didn't know if they ordered parts yet" and she had to have someone call me back before they could schedule. IT HAD BEEN THREE MONTHS... also I was told this would be completed in coordination with Tri-City Glass so I didn't understand what parts we could be waiting for. FOUR DAYS LATER... no one called me back. I called again... the guy I talked to said "we have loaner cars and we have for awhile". I'm glad I was a priority for a call. I opted to skip the loaner car at that point and just bring the car in when I had a week vacation. I dropped off on a Tuesday. A couple hours later I got a call that they actually couldn't get the repair until Wednesday. Fine, I have all week. Then Thursday at noon, I get notified it was ready. I go pick it up and the car was DISGUSTING. Dirt, grease, dust, stains. LITERALLY EVERYWHERE, including the back seat. My car has tan interior now covered in black dirt, seats included. I'm not sure why the car wasn't protected prior to sanding, grinding, etc. I called to tell them how dissatisfied I was that the car was returned, not in the condition it was dropped off. They did have me bring it back in and 40 minutes later it was cleaned. I'm really disappointed in the lack of care for my car while it was there and the quality control that was clearly lacking. This whole experience made me feel very undervalued as a customer and like this was an inconvenience to them. I would not go back for any service in the future. More

Was in and out in one hour. Probably could’ve been 30 min to 40 min though. I would consider from them again. Probably could’ve been 30 min to 40 min though. I would consider from them again. More

Rodney Leech920-749-3232 FYI, I am out of the office Rodney Leech 920-749-3232 FYI, I am out of the office tomorrow until next week Tuesday. I will respond upon my return. Have a great weekend. Rodney Leech 920-749-3232 FYI, I am out of the office tomorrow until next week Tuesday. I will respond upon my return. Have a great weekend. ************************* This JOKER told me on Thursday OCT. 21 that he would be out of the office until Tuesday Oct. 26. Can you imagine someone LESS interested in an inquiry. As should be NO surprise, the vehicle was already sold. Every time you find a 2022 Tucson Hybrid, it is SOLD. The dealers put them up even though they are PRE-SOLD just to get inquires. It is like chumming the waters. It is a JOkE. BUYING A VEHICLE, ESPECIALLy the 22 Hyundai Hucson Hybrid is a dicey affair with the dealers playing games and many adding THOUSANDS of dollars onto the sticker price because THEY CAN. They are ripping people off and you should expose them, but I'm sure you won't. Unfortunately services like yours don't work very well in this climate. Add in the FACT that many dealers are playing games and you have a bad situation for buying vehicles. NO, I would NOT recommend Bergstrom Hyundai in Appleton and I would not waste your time with RODNEY. I wish their pitchman Aaron Rodgers knew about such a disappointing experience More

Had a trailer hitch installed on the same day I stopped by to schedule an appointment. Edwin knew I was from out of town, and he managed to get me in that day. Parts misquoted the price, yet after the inst by to schedule an appointment. Edwin knew I was from out of town, and he managed to get me in that day. Parts misquoted the price, yet after the install they honored the lower price! And I got back a cleaned car. Excellent service. More

Clearly the bottom of the barrel and the only reason they get any business is because they have Foxvalley monopolized. I came in for a recall and a leak in my dash well I’m under my bumper to bumper warrant get any business is because they have Foxvalley monopolized. I came in for a recall and a leak in my dash well I’m under my bumper to bumper warranty apparently the technician said they hire do not know how to properly diagnose vehicles number one number two they don’t know how to properly fix vehicles And clean up after themselves when they are done with the job as my car was left dirty. Stay away from this dealership I have nothing good to say about them More

Don’t call to get a quote on tires. Every time I call this place I am put on hold it is very hard to get up hold of someone to give you a quote on tires poor customer service Every time I call this place I am put on hold it is very hard to get up hold of someone to give you a quote on tires poor customer service More

Best Experience Buying A Car Bergstrom Hyundai gave my wife and I the best experience ever when looking for a new car! Dave Berg immediately made us feel comfortable by his relax Bergstrom Hyundai gave my wife and I the best experience ever when looking for a new car! Dave Berg immediately made us feel comfortable by his relaxed and friendly manner. He wasn't pushy at all and completely understand what we were looking for in our new Sante Fe Sport. He explained every new feature compared to our previous 2016 Sante Fe Sport. We were very impressed with his knowledge. We are now very happy Bergstrom customers and we've told all our friends what a pleasure it was working with Dave! More

Excellent! Great Customer Service!!!! The way we where Treated is what ultimately made us get this vehicle!! We are very happy with the purchase!! Dave was Anazi Great Customer Service!!!! The way we where Treated is what ultimately made us get this vehicle!! We are very happy with the purchase!! Dave was Anazing, super friendly and knowledgeable. More