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Bergstrom GM of Neenah
Neenah, WI
63 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 63 reviews
May 12, 2020
A.S.- Completely Satisfied Given the Coronavirus situation the appointment setup, drop-off and pickup could not have gone better. For the most part everything was done either on Given the Coronavirus situation the appointment setup, drop-off and pickup could not have gone better. For the most part everything was done either online or over the phone. The i9ssue with my car was taken care of the way I have become to expect. I have just started working with Dan Tibbets and he kept me informed all along, plus he is a very professional consultant to work with. I am completely satisfied and will continue to take my business to Bergstrom's on Green Bay Road in Neenah. More
by abslomski
Employees Worked With
Dan Tibbets
May 11, 2020
Fabulous!!! It was easy to check in and get my car serviced with little contact. Any contact had, guidelines were being followed as far as face masks and disinfe It was easy to check in and get my car serviced with little contact. Any contact had, guidelines were being followed as far as face masks and disinfecting. As always the team was absolutely fabulous. I love Bergstrom and their team members, always top notch!!! More
by d_watergrll
Employees Worked With
Mark VandeHei
October 22, 2019
"Rude" Lady at the service department was very rude on the phone! Tried to set up an appointment to get my radio looked at which the appointment never got se Lady at the service department was very rude on the phone! Tried to set up an appointment to get my radio looked at which the appointment never got set up! The lady at the service department kept telling me she couldn't help me because she couldn't find myself or my vehicle in the system! I bought my vehicle brand new from Bergstrom GM of Neenah roughly 2 years ago, just had it in 2 1/2 months ago getting looked but yet they couldn't find my vehicle or me in the system?!?! I'm now going through a more professional location that is actually willing to help!! I will never be back to this location and I doubt I will every buy another vehicle from Bergstrom. More
by Samantha
Employees Worked With
I do not remember the young ladies name
September 21, 2019
Unbelievable I flew 1500 miles to buy a truck. Had major rust I issue between the frame and bed. . Asked to lower price $500. Total refusal from dealership. Seriou I flew 1500 miles to buy a truck. Had major rust I issue between the frame and bed. . Asked to lower price $500. Total refusal from dealership. Seriously! I flew 1500 miles! I had good faith to come, at least you could do $500 now, not tell me they'll pay something later. Business integrity would show good faith today, not some day, when I live half way across the country. Mr Bergstrom., Integrity (or lack there of) goes a long way sir. Now I've spent almost $1300 for a mind blowing, disheartening experience. More
by Greg
Employees Worked With
I'll refrain
October 26, 2018
Poor sales experience Went to purchase a new Cadillac- The initial trade quote was just a sales tactic to get you to the dealership, then they lowball the trade, N Went to purchase a new Cadillac- The initial trade quote was just a sales tactic to get you to the dealership, then they lowball the trade, New sales strategy of upfront pricing is like handcuffs- take or leave it approach. Don't waste your time with Bergstrom. More
by John in Green Bay
Employees Worked With
new car sales
September 01, 2018
High Integrity- Great to deal with I interacted with Bergstrom via internet and phone calls. We had a deal pretry much wrapped up within a day or so. Their prices are very competitive I interacted with Bergstrom via internet and phone calls. We had a deal pretry much wrapped up within a day or so. Their prices are very competitive and they are up front and honest about any potential “flaws” with their vehicles. Jason Gerken is really good to work with and is all over it when you have a question or concern. I ultimately purchased a different vehicle somewhere else but due to their integrity, I will definitely consider them in the future. I recommend Bergstrom. More
by Geo Baker
Employees Worked With
Pierce Valk, Jason Gerken
August 31, 2018
WOULD NEVER BUY A VEHICLE HERE AGAIN The entire transaction was unprofessional, to say the least. The sale was rushed. The vehicle was prepped very hastily. We found several items brok The entire transaction was unprofessional, to say the least. The sale was rushed. The vehicle was prepped very hastily. We found several items broken or missing on the vehicle when we went through it thoroughly at home, and rather than even contact the salesperson, who was very crude, we had them repaired. We took our Traverse in for an oil change at Bergstrom (only because it was free), and apparently the mechanic never reset the sensor that alerts you to change your oil. Fortunately, we realized we were going too long and not being notified. We would NEVER buy a vehicle from Bergstrom again. We actually have another free oil change coming, but I will not take a chance of going back to Bergstrom for service. Not worth ruining the vehicle. More
by GOING BACK TO "FORD"
Employees Worked With
Mechanic
June 26, 2017
Great experience I recently bought my first car here and it was an enjoyable experience. The employees made buying a car far easier than I could ever imagine. I will d I recently bought my first car here and it was an enjoyable experience. The employees made buying a car far easier than I could ever imagine. I will definitely be coming back when I'm in need of a new car. More
by A.koenigs
Employees Worked With
JJ Slewinski
December 26, 2015
Take money no help with warranty Got a rebuilt "GM" transmission,$4100.00 cost R& R. I have all service done at GM dealers above and beyond warranty requirements. After 11 mo. 27 days Got a rebuilt "GM" transmission,$4100.00 cost R& R. I have all service done at GM dealers above and beyond warranty requirements. After 11 mo. 27 days and 103000 miles transmission is shot, never towed and all highway miles. GM says tough luck buddy.wants me to do it again.I said no.I went to people that rebuild for everyone, cost me $2750.00 installed with 3 yr/ unlimited mileage warranty. To xxxx with GM service. I will never step foot in a GM service dept again, I own a Cadillac DeVille a Trail blazer and a Chevy express van, they will never see a GM garage again, xxxx on them. I also will purchase my vehicles from auctions from here on no more xx GM warranties for me.F Palmquist More
by Dajablu
Employees Worked With
service manager John long
