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Bergstrom GM of Neenah

Neenah, WI

4.1
51 Reviews

150 N Green Bay Rd

Neenah, WI

54956

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Showing 51 reviews

April 06, 2023

I always receive exemplary service at any of the Bergstrom dealerships. I'm a serial car buyer and have brought many cars in for their service needs to Bergstrom. The people are so friendly and the More

by dsword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil Change Department
March 26, 2023

I came to Bergstrom from another service center. Bergstrom saved me thousands on repairs I did not need according to the other dealer. Thank you so much. I will come to you from now on. More

by afgrcmml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the names - sorry.
Apr 05, 2023 -

Bergstrom GM of Neenah responded

Thank you!

February 03, 2023

CAILY IS AWESOME TO WORK WITH,EVERYTHING FROM SHOPPING TILL DELIVERY WAS GREAT,HASSEL FREE THE WAY IT SHOULD BE,WILL RECOND THIS DEALER TO FAMILY AND FRIENDS,THANKS More

by SBUCZAK1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CAILY
November 27, 2022

My vehicle was repaired promptly as runs as good as before the accident. The only delay was due to "supply chains" which also affects the opening of the new bridge in Menasha, repairs to the existing More

by Steven Crane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 27, 2022 -

Steven Crane responded

(Sending my review)

November 09, 2022

My assigned rep never contacted me about diagnosis after 4.5 hours. Never talked to him or seen him but Irving was very good. Work was done nicely. More

by unclejim13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irving
Nov 09, 2022 -

unclejim13 responded

Am I happy? Somewhat. Experience with Irving and driver was very nice. I never talked to Nick. Suggested might be not to assign someone that is obviously over taxed.

Nov 09, 2022 -

Bergstrom GM of Neenah responded

Thank you for the feedback and thanks for your patience. Sorry it wasn't a 5-star experience. Shoot us a message. We don't have your user name ("unclejim13") in our system. We want to help (help@bergstromauto.com).

September 13, 2022

Caily did a fantastic job. She made things super fast and easy for me and was very knowledgeable. More

by ekessenich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caily
July 07, 2022

Very nice people they get the job done in a timely manner Very happy with the service More

by Writemomdaily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Jul 07, 2022 -

Writemomdaily responded

I agree!!

Jul 07, 2022 -

Writemomdaily responded

Very happy with your service

June 09, 2022

Great experience! Everyone there was very friendly. very attentive. I would definitely recommend to friends. More

by roush2
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Bergstrom
May 09, 2022

hard upsell on insurance and warranty. made the process kind of miserable. It's like I had to explain to them how insurance works. I liked the upfront pricing, hated the insurance/warranty More

by selle.a.r
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarrin
May 10, 2022 -

Bergstrom GM of Neenah responded

Thanks for the feedback and sorry for the frustration. Sounds like we could have done a better job with communication. We'd love another shot at connecting and explaining. Shoot us a message (help@bergstromauto.com).

March 16, 2022

I entered my info online for a vehicle I was interested in and Calie got back to me immediately. She was very friendly and helpful. This is the 2nd vehicle we purchased from Bergstrom and are very satisfi More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caily Burdick
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