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Bergstrom GM of Neenah

Neenah, WI

4.2
56 Reviews

150 N Green Bay Rd

Neenah, WI

54956

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Showing 56 reviews

September 24, 2023

Terrible experience with the salesman here. Nothing but condescending and typical brute force car salesmanship. Standing over me, pressuring me to make a decision, saying the car won’t be there More

by lynne.enright
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jeramy?
Sep 26, 2023 -

Bergstrom GM of Neenah responded

Thanks for your feedback Lynne. Sorry for the poor experience. This is out of character for our team. We'd love a chance to make it right. One of our managers will be happy to help through the process. Shoot us a message. We want to help (help@bergstromauto.com).

August 30, 2023

Good evening Tim I am writing to share our experience recently with Bergstrom of Neenah and your Audi shop in Appleton. My son 18 bought his 1st car from your Neenah store on Friday June 23. A 2013 Aud More

by joleenanderson14
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neenah and Appleton
Aug 31, 2023 -

Bergstrom GM of Neenah responded

Thanks for your feedback. Sorry for the poor experience. This is not how we want things to work and we're sorry for the breakdowns in communication.

July 02, 2023

Knowledgeable and friendly sales staff! I’m a 98 year old fellow and the he treated me with respect. I appreciated that- because he put me in the comfort zone. Thank you for doing that! More

by robertkrummel3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Warnier
April 24, 2023

Service is awesome! I never have a problem getting service when it works for me. More

by Clover6387
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John's secretary
April 19, 2023

Customer care with the Neenah dealership was untrustworthy The Green Bay dealership was too notch! More

by Slager
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Gabrielle
Apr 21, 2023 -

Bergstrom GM of Neenah responded

Thanks for the feedback. Sorry it wasn't a 5-star experience. We want to help. Shoot us a message (help@bergstromauto.com).

April 06, 2023

I always receive exemplary service at any of the Bergstrom dealerships. I'm a serial car buyer and have brought many cars in for their service needs to Bergstrom. The people are so friendly and the More

by dsword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil Change Department
March 26, 2023

I came to Bergstrom from another service center. Bergstrom saved me thousands on repairs I did not need according to the other dealer. Thank you so much. I will come to you from now on. More

by afgrcmml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the names - sorry.
Apr 05, 2023 -

Bergstrom GM of Neenah responded

Thank you!

February 03, 2023

CAILY IS AWESOME TO WORK WITH,EVERYTHING FROM SHOPPING TILL DELIVERY WAS GREAT,HASSEL FREE THE WAY IT SHOULD BE,WILL RECOND THIS DEALER TO FAMILY AND FRIENDS,THANKS More

by SBUCZAK1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CAILY
November 27, 2022

My vehicle was repaired promptly as runs as good as before the accident. The only delay was due to "supply chains" which also affects the opening of the new bridge in Menasha, repairs to the existing More

by Steven Crane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 27, 2022 -

Steven Crane responded

(Sending my review)

November 09, 2022

My assigned rep never contacted me about diagnosis after 4.5 hours. Never talked to him or seen him but Irving was very good. Work was done nicely. More

by unclejim13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irving
Nov 09, 2022 -

unclejim13 responded

Am I happy? Somewhat. Experience with Irving and driver was very nice. I never talked to Nick. Suggested might be not to assign someone that is obviously over taxed.

Nov 09, 2022 -

Bergstrom GM of Neenah responded

Thank you for the feedback and thanks for your patience. Sorry it wasn't a 5-star experience. Shoot us a message. We don't have your user name ("unclejim13") in our system. We want to help (help@bergstromauto.com).

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