Berglund Luxury Auto

Flat tire Walked into my garage to discover one of the rear tires was flat and I needed the car for a family trip in two days. Called Randy Mills and, though he Walked into my garage to discover one of the rear tires was flat and I needed the car for a family trip in two days. Called Randy Mills and, though he was booked solid, he said that if I could get the tire pumped up and have it at the dealership at 1:30 pm, he would have someone fix the flat. I was able to do it and the flat was repaired. I was able to make our family trip. More

Easy and good service. My service stop was easy to arrange and the service was efficient and quite satisfactory. However, BMW license plate frames were wildly overpriced, an My service stop was easy to arrange and the service was efficient and quite satisfactory. However, BMW license plate frames were wildly overpriced, and their installation was too pricey. More

Customer service Very good. I was impressed by job knowledge, responsiveness in dealing with me in a courteous manner and the improvement that I noticed in the facilit Very good. I was impressed by job knowledge, responsiveness in dealing with me in a courteous manner and the improvement that I noticed in the facility. More

New car purchase Friendly sales staff willing to listen to my requirements. I am pleased with my new car and the services provided. I am pleased to recommend Bergland! Friendly sales staff willing to listen to my requirements. I am pleased with my new car and the services provided. I am pleased to recommend Bergland! More

Inspection I had to get my car inspected so scheduled an appointment. They were able to fit me in within a couple of days. The service was done quickly and fol I had to get my car inspected so scheduled an appointment. They were able to fit me in within a couple of days. The service was done quickly and followed by a wash and vacuuming. The waiting area is comfortable, with coffee and water available as well as a few snacks. All the employees are friendly and courteous! An overall pleasing experience!! More

Fantastic buying experience! I was super impressed their knowledge of the car I bought as well as competitors’ cars which they also sell under the same roof. It felt as though ve I was super impressed their knowledge of the car I bought as well as competitors’ cars which they also sell under the same roof. It felt as though veryone on staff thanked me for my business and showed genuine interest in me and my purchase. More

AC issue After saying the ac was not working due to two different parts at a cost of $1500 I removed the vehicle to get second opinion. The other mechanic pul After saying the ac was not working due to two different parts at a cost of $1500 I removed the vehicle to get second opinion. The other mechanic pulled codes showing it was the ac controller, fixed it, and only charged $600 parts and labor. More

The worst We were given a 10:30 appointment to get a wheel inflation warning light checked.Also a back light needed replacement, coolant needed to be checked an We were given a 10:30 appointment to get a wheel inflation warning light checked.Also a back light needed replacement, coolant needed to be checked and a state inspection . Left the instead of waiting.Came back at 6:00. Nothing, not one thing had been done. Angered, I went to another Volvo dealer 50 miles away 2 days later. That’ a prestigious band like Volvo would have such unprofessional operation makes me regret leasing this vehicle More

Do not follow through on their action Charged me for a service that should have been covered under. Said they would refund the service charge. Have had to call 2 times to see where the c Charged me for a service that should have been covered under. Said they would refund the service charge. Have had to call 2 times to see where the check is they said they would provide. Stated they would follow up and call back. Still have not heard anything and still no check. More

Customer Service The service department always rearranges the schedule to fit our cars in for emergency service when needed. Thank you very much for the good, efficien The service department always rearranges the schedule to fit our cars in for emergency service when needed. Thank you very much for the good, efficient customer service! More