Berglund Ford

Sold car back to Ford here because we didn’t have a choice. Ford has a recall in their transmission and will “fix for free” but wants to “charge” you $2900.00 to fix it because the “faulty” transmissio choice. Ford has a recall in their transmission and will “fix for free” but wants to “charge” you $2900.00 to fix it because the “faulty” transmission is tied into a faulty clutch system. So car is not fixed cuz can’t afford to pay them so we practically gave them the car and guess what? The check that was to come in a couple of days never came. 2 days of coming to Ford to find out where check is and no one can give us an answer. Always some lame excuse of why they can’t find the check. Last one is they don’t know who has the paperwork even though check has been processed! I will never buy another ford again. I’ve had too many with transmission problems. Not to mention, I believe this place kept “finding” something else wrong for us to pay to fix when it was always the transmission/clutch recall Ford doesn’t want to fix. This particular dealership doesn’t know what the xxxx is going on. The xxxx manager can drive to their local accountant office and get the check. Been waiting here for over an hour and now it’s they lost the paperwork. Well then, write another xxxx check! Canada is suing Ford for these faulty transmission/clutch failures! United States should too. The manager that is here today doesn’t even have the courtesy or respect to come and talk to us. I will find out who he is and make another review. Listen up folks, don’t buy from Ford! They rip you off and don’t stand behind their product. Is it companies like them that take every hard earn penny from the low income people and line their pockets while we struggle to find the money to find another used car. They have the car, the title and the check. Meanwhile, we wait and wait for answers and that check! More

They seem to do solid work whenever I go there and my most recent visit was the first one without the moronic Today Show blasting on the TV in the waiting room so that's progress. I'm not thrilled that I most recent visit was the first one without the moronic Today Show blasting on the TV in the waiting room so that's progress. I'm not thrilled that I found a service note that said I need air filter and there's an oil leak, but no one discussed the leak with me. Seems like something you should mention. More

Great Experience Brittany was nice and very professional. Brittany did her best to make sure I was comfortable in the process. Brittany went out of her to help me get Brittany was nice and very professional. Brittany did her best to make sure I was comfortable in the process. Brittany went out of her to help me get my new car to my house by delivering. More

This was an awesome experience, to have had a bad experience with a previous dealership Berglund was a breathe of fresh air. I will definitely be back for future purchases and have told many people a experience with a previous dealership Berglund was a breathe of fresh air. I will definitely be back for future purchases and have told many people about my great experience there. More

Very professional and pleasant , And Melissa is so sweet and kind. She goes above and beyond to help .... SO far I really enjoy dealing with this dealership and kind. She goes above and beyond to help .... SO far I really enjoy dealing with this dealership More

I just want to thank this great dealership for their upstanding service. I will come back in the future for service. Thank to all and your great service in this time. upstanding service. I will come back in the future for service. Thank to all and your great service in this time. More

J. Mason and he’s crew were awesome. They took really good care of my car. They were easygoing and friendly. Could not have been better. good care of my car. They were easygoing and friendly. Could not have been better. More

Oil change tires rotated etc. It was just time for oil change and tire to be rotated and all fluids checked I arrived a little early for my appointment and was taken care of in a It was just time for oil change and tire to be rotated and all fluids checked I arrived a little early for my appointment and was taken care of in a reasonable amount of time More

The lady that works the Quick lane (totally forgot her name) is always upbeat and pleasant. I enjoy coming where people are nice! Great place! name) is always upbeat and pleasant. I enjoy coming where people are nice! Great place! More