Berglund Chrysler Jeep Dodge Ram

Very Knowledgeable and Helpful The staff was very helpful in getting my vents fixed. They had to order the parts and given that this was a couple days before Christmas I had very l The staff was very helpful in getting my vents fixed. They had to order the parts and given that this was a couple days before Christmas I had very little expectations of getting the part before the end of the year. However, the part came in 3 days later and they got me in the next day so I was very surprised and excited. It was done that day and I was on my way with no issue! More

Warranty Very pleasant, very efficient, Zach took care of everything, very, very pleased. Had to order a part, part was in the next morning. I came right ba Very pleasant, very efficient, Zach took care of everything, very, very pleased. Had to order a part, part was in the next morning. I came right back in and work was completed! More

Staff so helpful, courteous, immediate assistance Staff very helpful to assist me by making me a 2nd Key to my Jeep that I lost Christmas. Understanding with my sick husband and our circumstances. Staff very helpful to assist me by making me a 2nd Key to my Jeep that I lost Christmas. Understanding with my sick husband and our circumstances. More

Great customer service and a great new car! Buddy Davis was our salesman and to say that his name fits him would be an understatement. He made us feel like not only his customer but his long tim Buddy Davis was our salesman and to say that his name fits him would be an understatement. He made us feel like not only his customer but his long time friend. He and Jermey did a phenomenal job at getting us the price and payment we needed on a brand new Jeep. They listened to our needs and made sure they were met. We definitely recommend Buddy to anyone looking for a car! More

Good timely service Was able to make an appointment for some regular service in a timely fashion (about a week). And was able to get in and out in a little over an hour. Was able to make an appointment for some regular service in a timely fashion (about a week). And was able to get in and out in a little over an hour. Very satisfied. More

Excellent service Our sales consultant, James Hunt, was kind, courteous and patient. He helped us to look at a few cars and got us a great deal on the car we really wan Our sales consultant, James Hunt, was kind, courteous and patient. He helped us to look at a few cars and got us a great deal on the car we really wanted. I hope he still works there when we are in the market for another car. More

Oil change/Tire rotation/2 recalls No appointment dropped of at 7am picked up truck at 4pm. You cannot beat the fast turn around and quality work. Its nice to have a dealer like this so No appointment dropped of at 7am picked up truck at 4pm. You cannot beat the fast turn around and quality work. Its nice to have a dealer like this so close. More

Dishonest diagnosis and discouraged from collecting on warra I took my Town and Country in for its second 5 year inspection to keep its powertrain warranty. They incorrectly diagnosed a cracked block. The region I took my Town and Country in for its second 5 year inspection to keep its powertrain warranty. They incorrectly diagnosed a cracked block. The regional manager wanted to see my maintenance records, but when I brought them in, was told he couldn't see them for another week. As I was renting a car to drive while my vehicle sat at the dealership, I decided it wasn't worth it. My van has 300,000 miles on it...great car. The dealership and management have convinced me it will be my last Chrysler. More

first time once over after buying a new car. within a week after buying this car and driving it from NC the check engine light comes on and then there is q grinding sound coming from the front en within a week after buying this car and driving it from NC the check engine light comes on and then there is q grinding sound coming from the front end. They set me up with an appointment right away, i had mentioned that i was going out of town for a seminar and i need to drive, the hooked me up to the machine and found out that the thermostat was bad and i need front axles. So they completed the thermostat job now i hope that we can get the axles done soon. my trip was successful.Thanks Zac Martin! More

Above and Beyond First off it started out bad. Service dept. is way under staffed. It was going to be 3-weeks before they could fit me in. After going to the sales First off it started out bad. Service dept. is way under staffed. It was going to be 3-weeks before they could fit me in. After going to the sales floor to look at new vans I spoke to a salesman about my service issues. The sales manager jumped in and helped. He got me a loaner van and fit my van in for immediate service. My service issue was only partially fixed as apparently Chrysler doesn't allow compete fixes on the first visit. VERY Odd. Anyway after having to take my van back in a second time they again gave me a loaner car for my troubles. The service manger got me in quickly and handled all quickly and perfectly. So far (Knock on Wood) there have been no more issues. The only way to improve the service is to hire more service technicians. More