Berglund Chrysler Jeep Dodge Ram

Wonderful salesperson and service Everyone involved from Donnie Shelton to the financing representative were professional and knowledgeable Highly recommend this dealership and will b Everyone involved from Donnie Shelton to the financing representative were professional and knowledgeable Highly recommend this dealership and will be returning when I need a new car More

Vehicle trade in James is a wonderful car salesman & is very helpful. I had prior experiences elsewhere and was not satisfied with the customer service. As soon as I c James is a wonderful car salesman & is very helpful. I had prior experiences elsewhere and was not satisfied with the customer service. As soon as I came to Berglund I was greeted with friendly manners and didn’t feel like I was being forced into buying something right away . James helped me through the process of doing a trade in and explained everything to me very well. I appreciate such great service & friendly people . I got my other vehicle serviced here as well and everyone in the service department is just as welcoming and friendly . They both of done a great job at helping me , and with service . More

Van was extremely thorough in our car demo. Van was great when explaining the features and benefits of our vehicle. He helped me see the value. I favor informative vs pushy so this was a positiv Van was great when explaining the features and benefits of our vehicle. He helped me see the value. I favor informative vs pushy so this was a positive experience. I felt like I really got to know the car before I bought it. Thanks so much! More

Great buying experience Donna and I began our vehicle search a couple of weeks prior to making our purchase at Berglund Chrysler Jeep in Roanoke. We visited dealerships thro Donna and I began our vehicle search a couple of weeks prior to making our purchase at Berglund Chrysler Jeep in Roanoke. We visited dealerships throughout Va. and even a couple in NC. Our deciding factor to make our purchase at Berglund in Roanoke was not due to the best price. It had everything to do with the Sales Specialist who's name is Patrick Taylor. We loved his style and approach for starters. Patrick was very knowledgeable and answered every question we had. He acted with integrity and sincerity which helped to quickly develop a trusting relationship between us. His follow up contacts was spot on........not too much not too little, he did exactly what he said he would do. He asked questions that helped Donna and I purchase exactly what we were looking for. Once we found that vehicle of choice, he handled everything from start to finish to help make this the smoothest vehicle purchase we have ever experienced. Loving our New Jeep..........Thank you Patrick and Berglund. Oh.....and for the record. Patrick and I are in no way related. We met him for the very first time when we stepped on the lot. Sincerely, Charles A. Taylor More

Excellent, friendly, and professional service I was looking for a Dodge Journey. I had contacted around four dealerships via email and texts. It took all the dealerships at least two days to repl I was looking for a Dodge Journey. I had contacted around four dealerships via email and texts. It took all the dealerships at least two days to reply to me, Except one. Mr. James Hunt replied to me with in minutes,that I had sent him an email. We discussed an out the door price on a Dodge Journey on their lot. And at that time we began to text. It was the easiest transaction that I have ever made. Thank you James Hunt ,for that immediate response, the kindness and your professionalism. More dealerships needs people like you!! More

Everyone was pleasant to work with Everyone did as expected in helping us to buy our new auto. Donnie Shelton did a great job before and during our visit. The drinks and snacks were goo Everyone did as expected in helping us to buy our new auto. Donnie Shelton did a great job before and during our visit. The drinks and snacks were good to have as we were there a few hours. More

Awful My salesman buddy was terrible. Quite possibly one of the most rude people I’ve met. To me, the people from the bank, my aunt... everyone. Also his kn My salesman buddy was terrible. Quite possibly one of the most rude people I’ve met. To me, the people from the bank, my aunt... everyone. Also his knowledge of vehicles was pretty terrible and the way he talked to people was just as bad. Tried to have a conversation with the used car manager about a few things but i would’ve been better off talking to the wall. He didn’t seem to be interested in anything i was trying to discuss. The main sales manager was great in giving me what i wanted for my trades and the price on the truck. However he did shout from his office like a child when i was discussing payment options with another employee telling me if i wasn’t happy i could go elsewhere. They suck More

Very good 4th visit and purchase. Good experience. Donnie is very knowledgeable and nice to work with. I have recommended the dealer to several friends and fami 4th visit and purchase. Good experience. Donnie is very knowledgeable and nice to work with. I have recommended the dealer to several friends and family More

Easy transaction The entire experience was smooth. Patrick and Kenny were easy to work with, answered questions and went over and above to help get the type of jeep I The entire experience was smooth. Patrick and Kenny were easy to work with, answered questions and went over and above to help get the type of jeep I wanted. Was my third purchase with Berglund and there will be a fourth! More

Great Experience Walt and team are great to work with. This is my fourth jeep that I have purchased from them. Will continue to do business with them Walt and team are great to work with. This is my fourth jeep that I have purchased from them. Will continue to do business with them More