Bergey’s Kia

As always, Patrick Helverson was a tremendous help in getting me the best deal on a catalytic converter. I always appreciate his time and efforts. The service team at Bergey’s is very friendly and accomm getting me the best deal on a catalytic converter. I always appreciate his time and efforts. The service team at Bergey’s is very friendly and accommodating. More

I liked that the kia dealership all friendly and smiling which made me feel at ease It was a pleasure meeting the Chang You dealer he explained the car to me thoroughly from start to finish and was very k which made me feel at ease It was a pleasure meeting the Chang You dealer he explained the car to me thoroughly from start to finish and was very kind. I was very satified. thank you ^-^♡♡♡ :) More

First oil change for my recently purchased 2023 Kia Sportage hybrid. Courteous staff, kept me up to date via text. Video review by mechanic before check out. Overall, a nice experience Sportage hybrid. Courteous staff, kept me up to date via text. Video review by mechanic before check out. Overall, a nice experience More

I just wanted to say thank you again for the great service you guys did on my car every time. I have a problem you guys find it and fix it and the customer service is absolutely awesome. service you guys did on my car every time. I have a problem you guys find it and fix it and the customer service is absolutely awesome. More

Service department provided Timely and courteous service. My car was finished sooner than expected, and a loaner car was provided for my convenience. My car was finished sooner than expected, and a loaner car was provided for my convenience. More

Attention to detail was great as was the associate nichole. Car was done when expected. nichole. Car was done when expected. More

I had an issue with my air conditioning in the middle of a heat wave, and the folks at Bergey’s made it super easy to get in and get it fixed. They were friendly, knowledgeable, and worked quickly. Can’t as a heat wave, and the folks at Bergey’s made it super easy to get in and get it fixed. They were friendly, knowledgeable, and worked quickly. Can’t ask for more. More

Easy to set appointment . Got me in and out quick . Comfortable waiting area , good WiFi ., friendly staff . Got me in and out quick . Comfortable waiting area , good WiFi ., friendly staff . More

The service department is dishonest, incompetent, and disorganized. They do not answer the phone and when you are actually able to get a service appointment, they do not call you and tell you when your v disorganized. They do not answer the phone and when you are actually able to get a service appointment, they do not call you and tell you when your vehicle is done. They all just leave the building at 5pm and leave you hanging. Whats worse is that on 2 occasions, they damaged my vehicle and took no responsibility for it. They basically lie and say the damage was there already. Yeah, having my window moldings replaced by them under warranty and then seeing torn rubber weatherstripping around the passenger window must have been my fault. I mean what are the odds that the technician damaged the weather stripping? Well according to them, there is no way they could have done that. And lastly, when you try to reach a manager, NONE of them get back to you or have the guts to talk to the customer. They just hide like cowards behind their dishonest and shameful brand. More

Scammy and Dishonest! We bought a Kia Carnival SX Prestige, which is supposed to come with reclining second-row seats — a standard feature. When we picked up the car, it We bought a Kia Carnival SX Prestige, which is supposed to come with reclining second-row seats — a standard feature. When we picked up the car, it didn’t have them. It also had 200 miles on it and was clearly used for test drives — not even cleaned properly before delivery. When we brought it up, the salesperson tried to talk us out of the reclining seats with nonsense excuses about car seats. Now they say the only way to get what we should have gotten for free is to trade it in and pay the equivalent of a whole extra year of payments. We feel scammed. This dealership is shady, deceptive, and only interested in unloading inventory — not in doing right by customers. Stay far away. More