Benton Nissan of Hoover

First time for an oil change and it took over 3 hours with an appointment. No one explained to me what the delay was. I had to ask about my vehicle. There were people who came after me and left before with an appointment. No one explained to me what the delay was. I had to ask about my vehicle. There were people who came after me and left before me. When I arrived I was told that my car would be put ahead because I had an appointment. Spoke with Randall and he did take about 10% off my ticket but I explained that I had an appointment with my wife and was late because of this. I felt a free oil change on my next visit should have been offered as well but it was NOT. More

The appointment was easy to schedule and the interaction with everyone there was friendly and professional with everyone there was friendly and professional More

First time to use this dealership. Very pleased and impressed by the quality and service of all employees. Very pleased and impressed by the quality and service of all employees. More

Travis Payne is the absolute best! !! Professional, honest, knowledgeable and cares about his customers and will go above and beyond for you. I'm 12 cars in with TPayne over the years. !! Professional, honest, knowledgeable and cares about his customers and will go above and beyond for you. I'm 12 cars in with TPayne over the years. Go see him!!! More

I had an amazing experience here. Just the other day I came in wanting to browse any option for a replacement vehicle. Although I did not purchase a vehicle I will not ignore the amaz Just the other day I came in wanting to browse any option for a replacement vehicle. Although I did not purchase a vehicle I will not ignore the amazing customer service that was brought by an amazing young man Doug morales! 10/10 if i come back I want him and only him! More

They are very friendly and quick with the service. The inside lobby is very clean. Would recommend them with your car. The inside lobby is very clean. Would recommend them with your car. More

Everyone was so nice and patient! They took their time with my vehicle, and I felt very comfortable while I waited. They took their time with my vehicle, and I felt very comfortable while I waited. More

The advisors and technicians are very skilled and professional. I will definitely be back again. professional. I will definitely be back again. More

I came to have my oil changed and they did it while I waited there. waited there. More

Everything went great,service manager was great. did not take long at all.the service dept was super and very efficient did not take long at all.the service dept was super and very efficient More