I chose Benton Nissan of Hoover expecting professionalism and accountability. While the vehicle purchase itself was smooth, my experience after the sale has been disappointing. I was charged a $117 Georgia tag late fee due to delayed submission of dealership paperwork. The Georgia tag office confirmed the delay was not caused by me. Despite multiple polite follow-ups requesting reimbursement or guidance, I received no response from my assigned representative. Communication and accountability after the sale are critical, and unfortunately, that’s where the experience fell short. I hope dealership leadership or corporate customer service will review this matter and assist in resolving it promptly.

They were great, got me exactly what I wanted at a price that was agreeable! Thank you!

You pretty much get ignored once the sale is final. I called 3 different people that were involved in the sale concerning missing rear floor mats and have yet to get a return phone call.

Dennis Harris over at Benton Nissan in Hoover really took care of me and my husband when we were purchasing a car. Very amiable man and straight to the point.

Clair is AMAZING, Knowledgeable, and Sweet she even took the time to explain all the features to me. I telling EVERYONE about her.

Claire got back to me with exceptional timing, and her hospitality made me feel welcome to ask anything.