Bellingham Nissan

Disappointing - Trying to Buy a Car I have previously purchased and owned two Nissan Sentras, one new and one previously owned but certified. I found them to be decent, reliable vehicle I have previously purchased and owned two Nissan Sentras, one new and one previously owned but certified. I found them to be decent, reliable vehicles in my price range with good features. My current Sentra is a 2014 and I had just finished the payments in time for my child to reach sixteen and earn a driver's license so it was time to hand that one over and get my next car. Of course I thought I'd be getting another Nissan. After looking at some prices online (I did have to provide my phone number and email address to get the prices), I took my sister with me and off to the dealership we went on a Monday afternoon to look at Sentra & Altima options with low mileage. My plan was to purchase a car Monday or at the Tuesday. We stopped at another dealership first so I'd have a similar type of car to compare the Nissan to since I'd been driving Nissan for the past five years. That experience went well, with knowledgeable staff and no pressure tactics but stopping there had been more of a formality to make sure I wanted another Nissan. We then headed to Nissan and unfortunately the entirety of the experience left me with a lack of confidence in this dealership. We were browsing the lot, standing in front of a used altima that had a few more miles than I would've liked and little higher price than my range when we were approached by a friendly salesperson. He asked what car I wanted rather than asking for what types of things I was looking for so I started to tell him that I currently drive a Sentra and was giving it to my child. He led us away from the altima we were looking at and over to a sentra. It had a little lower mileage and a little lower price but he had yet to ask me what my price range was. He told us about the color of the car and why that color was so special but that wasn't really a feature that mattered much to me so I told him so...we were told about this color another six times from him and another dealer on the lot:( He showed me the trunk and seemed surprised and pleased to tell me that it had a carpet in the trunk and that was uncommon; I've never been shown a vehicle that didn't have carpet or a rubber mat in the trunk area so I'm not sure why that should be a selling feature, maybe he meant the carpet was a nicer level of carpet or an upgraded carpet? He asked if I wanted to test drive the car and since it met my minimum requirements of miles & price I said I could but just around the block because I couldn't imagine it drove much differently than my existing Sentra. I told him I do not come to Bellingham often and I wouldn't know my way around so please give me plenty of notice if he wanted me to turn and I did not want to go on the freeway. I followed his instructions and ended up on a rather long trip up Alabama hill and down to the lake. As we drove (we had lots of time) we asked many questions but our dealer wasn't familiar enough to answer these questions: Q About how many miles, with good maintenance, can a sentra be expected to last? A: it would depend on so many factors no one could really say Q what is the "eco" light on the dashboard? A: I think that might be economy or something. Q Do you think "eco" is a setting or button that I could push like "sport" and turn off? A. Maybe Q. Are there major differences between this sentra and the sentra I have from 2014...? A. this car would be newer Q. What is the next step up from a Sentra and what would be the benefit of looking at that model? A. Some information about different trim packages available on the sentra and another review of how special this color was Q. I haven't had a car with a backup camera before, are there other safety features on this car that weren't on the 2014 model I drive? A. yes there probably are you could look at them... Q. Is this a certified vehicle? A. maybe, I could check Q. What's the advantage of a certified vehicle? A. I could check but maybe the warranty transfers Q What kind of car do you drive? A. I drive a Kia and love it! When we returned to the lot another dealer joined us as we exited the car and were asking our dealer if we could see an altima. The other dealer told us excitedly about the color package on the car we had just drive and I wasn't very polite in saying "the color of the car is not a feature I'm interested in, it really doesn't matter. What I would like is to compare this car to a Nissan Altima. Is there an altima here in my price range with low miles?" and my dealer started looking around while the other dealer said there was one and led us back to the altima we had been looking at when we arrived on the lot. We again tried asking about the differences between a Sentra and an Altima but my sister finally gave up and just demanded the key so we could look in the car. Our dealer had to go get it. When he got back he opened the car and then went through the same steps of telling me about the color of this car and then showing me the trunk. He again was excited to see carpet in the trunk because "you don't always get that" and then he showed me the emergency release latch and asked me "do you know what that's for?" I said I was familiar but had no intention of getting locked in the trunk. I asked how this vehicle would be different from the sentra because it had similar miles but was a bit more expensive. He said it would drive like a nissan too. I asked to take it around the parking lot or the block just to get a feel of the difference and we once again headed out. He tried to take me on the same route but I refused since I didn't need a long drive and just wanted to go around the block so I turned right towards Lakeway. An emergency light turned on the dash while we drove so I asked what it meant but he didn't know and thought we didn't need to worry about it. He again wasn't able to answer questions about the vehicle beyond the cosmetics and showed me the sun visor and how it could slide. I tried asking some questions about the features and some of the settings on the steering wheel that I wasn't familiar with but he wasn't sure what those buttons did. As we drove, my phone rang and my sister answered. It was the Nissan dealership calling to ask if we'd like to come test drive cars. We said we already were and our dealer immediately started asking "who is that? which dealer is that on the phone?" but we ended the call. Unfortunately I don't know my way in Bellingham and the dealer didn't tell me he wanted me to turn until I was stopped in the middle lane at a light and he realized he should have had me in the right lane to turn. Instead he could only figure out how to get back to the dealership from there by putting me on the freeway. When we got back to the lot we asked if there were any other sentra or altima vehicles that met our requirements on the lot that we could look at. Our dealer assured us that he had shown us the two best options because he really cared and wouldn't waist customer time. We thanked him and said we had other cars to see at another lot. He then said he did have other vehicles that would probably be better for us but we'd had enough. He asked us to please wait just one minute so we went in to use the bathroom. When I got out of the bathroom he had his manager and they were talking about the sentra I had looked at and did I want to make a deal? I never expressed a preference between the two cars I had seen and was flabbergasted as I'd just told him I had other cars to see. My sister had had enough though and told the truth of how we felt about the experience. We did take the managers card and left. When I got home that night I had an email from Nissan that had come in about ten minutes before we'd arrived at the dealership that afternoon. It detailed an Altima that had lower miles than the two cars I'd been shown and had a lower price than the two cars I'd been shown and was a "certified" vehicle. I was so frustrated! I would've been interested in a car like that since my previous vehicle was a certified vehicle and this vehicle seemed more in keeping with my desire but I just couldn't go back. The next day I received a phone call from the internet sales department following up on the altima they had sent me via email and they were told about the negative experience. They apologized but it really wasn't their fault; I was on my way to another dealership to buy a car. A few minutes later the internet sales manager called to apologize for our negative experience and offered to help us if we wanted to come back. That was a nice gesture but if I ever decide to purchase another Nissan, I'll drive to Burlington or Everett. Instead I found a nice vehicle at another lot, certified by the dealership, with only 9000 miles and the dealership adjusted the price so that it was within my range. More

Excellant Service Department Today (June 7, 2019) took my Nissan Altima in for sevice.. I was unable to open my trunk, so brought it in to be checked. Was suppose to take an hour Today (June 7, 2019) took my Nissan Altima in for sevice.. I was unable to open my trunk, so brought it in to be checked. Was suppose to take an hour to repair, and after 10 minutes, I believe his name was Ryan, came out & said "it was finished ." Come to find out, I never knew there was a switch in my glove department that will lock our car, trunk, if we wanted to have it locked while away from my car. and you give your key to a valet. It had been pushed by mistake. Needless to say, felt a little silly but extrenely happy as there was no charge! Thank you Nissan, we really appreciate you being honest and so happy, I wasn;t handed a big bill. .No wonder, I always take my car in for service, it's the very best! Thank you!!!!! More

Bad customer service stay away Customer service sucks bad experience with 1 2017 Nissan Titan new truck at 4 k miles transmission went out on my trip at Vancouver wa never gut reimb Customer service sucks bad experience with 1 2017 Nissan Titan new truck at 4 k miles transmission went out on my trip at Vancouver wa never gut reimbursed for all my expenses of rental hotel Second truck they swapped out to 2017 Nissan Titan Xd one year latter after problem with first one Problems agin new truck 2017 Nissan xd white color from day one scratches and alightment power steering noise Took almost a year to solve They try to buff my truck but instead of fixing one problem they scratched burning all plastic trim with hi speed buffing machine leaving White marks from the component they don’t wash off and not removable it burns in to the plastic trim for good only solution to change the trim About to gave them one last chance to Resolve this problem or otherwise this truck is going to be sitting in front of their dealership Resolution to the problem never was taking only one molding they changed that’s all rest of black trim staid the same mike from sales department manager and nick from service department management full of scam and liars they will never admit and face the consequences don’t do any business with this dealership Bellingham Nissan I don’t know were corporate looking in to but lots of scam and protecting each other in every direction you look in to not a problem solvers but problem makers stay away for your own good Paying big $ and getting back Junk I did not go for that Truck did stayed with them and they can do what ever they want not doing any more business with this dealer More

Outstanding! I am a huge fan of the Bellingham Wilson Motors team. Julian, Sean, Marcy, John, Ryan...AWESOME! I always feel very heard, well supported, comfortable I am a huge fan of the Bellingham Wilson Motors team. Julian, Sean, Marcy, John, Ryan...AWESOME! I always feel very heard, well supported, comfortable knowing they care about my safety, my pocket, and about the service I am receiving. I moved from Bellingham but still choose to drive over an hour to get my car serviced at this location because I know they care and have my best interest. More

poor first impressions Went looking to test drive a Nissan rouge, a nice older man came to help us that is where the fun begins. There was no information on any of the cars Went looking to test drive a Nissan rouge, a nice older man came to help us that is where the fun begins. There was no information on any of the cars price od anything, when we asked the salesperson he dis not seem to know either, back and fourth he went looking for information that didn't even exist when we were finally able to test drive there was no fuel in the tank. Upon arrival a real shifty looking guy pushed aside the old man and tried to sell us something we didn't even want. Stay away high priced, high pressure, bad service. More

I recently purchased a new 2013 Altima from Matt Newman at King Nisssan. Matt was an excellent sales conultant. He knew the vehicle inside and out, was very knowledge and very thoroughly showed me how eve at King Nisssan. Matt was an excellent sales conultant. He knew the vehicle inside and out, was very knowledge and very thoroughly showed me how everything worked in the vehicle. I would highly recommend contacting Matt at King Nissan when purchasing a Nissan as he provided terrific customer service. More

Quoted one price at time of original sale agreement and offered 8% financing. They actually were able to get 5.65% financing but they wanted to Add some kind of security program. when I told them I didn't offered 8% financing. They actually were able to get 5.65% financing but they wanted to Add some kind of security program. when I told them I didn't want the security program they wanted to put the interest rate back to 8% so the payment stayed the same. These guys are real shady. Don't buy here. More

Stay as far away from this dealership as possible. I bought the Paint and Fabric and Leather Sealant on my Cadillac Escalade Truck three years ago and now they won't honor the warranty. I have complaine bought the Paint and Fabric and Leather Sealant on my Cadillac Escalade Truck three years ago and now they won't honor the warranty. I have complained to the DFI, BBB, AG and everybody that I can think of. The dealership won't do anything. Please and I repeat DO NOT BUY ANY EXTRA Items on your car from this dealership. They will try and sell you aftermarket warranties and when you need to file a claim they won't honor it. The business Manager Mark Hickey will try and hide the Paint and Leather Protectant into the price of the vehicle which is illegal as well by washington state Laws. Frank the owner doesn't care. In fact he loves going to court against you. I repeat. DO NOT BUY ANY CAR FROM THIS DEAlERSHIP. I will tell you that the Mark up on their Products is crazy!!! The cost on that Paint and Leather Protectant is $50 or less. The cost on a 8 year 120,000 NISSAN Warranty is around 1,200. Mark Hickey always tries to Mark up his warranties either 1,500 or sell the warranty for a dollar over cost and then put all the profit into the price if he sells you the Paint and Leather Protectant. Once you buy a Front end add you can't cancel it and you cannot get your money back. BEWARE!!!! Email me at dionspu@aol.com if you want to know the cost on other warranties. Oh yeah GAP insurance. The cost on that stuff is $150 to 235 depending on the term and the dealership. Oh yeah and go get your own financing as well. Their is HUGE markup and Rate MOney to the dealers when you finance through King Nissan volvo. AGAIN, DO NOT BUY ANY CARS FROM THIS DEALERHSIP. I am now being forced to go file a LAWSUIT against this dealerhsip because they won't honor the Warranty. BUYER BEWARE AGAIN. HUGE MARKUPS on Warranty's and they DO NOT Honor THEM. More

Mike is an excellent business manager from what I could tell. He was able to work with his staff to come up with the best solution for me and my family. I appreciate all the time you guys spent making my c tell. He was able to work with his staff to come up with the best solution for me and my family. I appreciate all the time you guys spent making my car buying experience pleasurable. More

I went to King Nissan after searching dealerships from Tacoma to Burlington for a used Rogue with a sunroof and low miles (not easy to come by, mind you.) I found a Rogue that matched my very specific req Tacoma to Burlington for a used Rogue with a sunroof and low miles (not easy to come by, mind you.) I found a Rogue that matched my very specific requirements online, listed at King. I went to the dealership prepared for the usual pitch, but knew the moment he walked out to help me that Matt was not the "typical sales guy". There was zero pressure and he was there only as much as I wanted him to be. When I was ready to buy, I got almost the price I wanted, but one I was still happy with. They completely detailed the car (not just vacuumed it), changed the oil and offered free car washes. The last time I was in for a wash, I was due for an oil change, so they got me in without an appointment and Matt gave me a ride to the appointment I had scheduled. King Nissan has proven to be a model of customer service and I highly recommend the dealership and Matt for your car buying experience. More