Bellevue Nissan

Ernesto is great guy, very helpful with customers needs, he makes the customers feel satisfied with his service he makes the customers feel satisfied with his service More

We can’t say enough positive things about our experience at Bellevue Nissan and the incredible staff there. 😁👏🏻🎉 TLDR: Go there if you’re selling your car. You’ll get a competitive offer 💵 — more th at Bellevue Nissan and the incredible staff there. 😁👏🏻🎉 TLDR: Go there if you’re selling your car. You’ll get a competitive offer 💵 — more than other dealers will offer — and have a fair negotiation and an effortless sales process. 🗣️ ASK FOR DEVON!! ⭐️⭐️⭐️⭐️⭐️ I’d been taking my Rogue to Bellevue Nissan for maintenance for several years and always had great service. Yesterday, my husband and I were in the market to sell both our cars — we went to Bellevue Nissan primarily for my car but we figured, why not see if they were interested in my husband’s car too? They absolutely were, even though it wasn’t a Nissan.🚗🚙 We had worked with Eijaz to set up the appointment, and when we arrived, Eijaz had arranged for us to work with Devon on his behalf since Eijaz was busy with other customers and didn’t want us to have to wait. Devon was AMAZING. 👏🏻👏🏻👏🏻 (Can’t emphasize that enough!!) He really advocated for us to get the best deal. We’d gotten our cars appraised at a few other places, and Bellevue Nissan had the best starting offer. They even check around with all the dealerships they own to make sure they’re offering the best price any of them can propose. Devon negotiated with us from there to land where we had wanted. It was the smoothest, most satisfying experience I’ve ever had at a dealership! 😊 Plus, because my husband and I BOTH ended up selling our cars that day, they provided us a temporary loaner for a week while we transitioned to the new cars we were purchasing elsewhere. And no, there was ZERO pressure from Devon or any of the staff to trade in our vehicles or buy something new from them instead of what we’d planned — they were perfectly OK with a direct sale to them and nothing more.👍🏻👍🏻 (Although if we were interested in a Nissan, we 100% would have given them our business!) Thank you to Devon, Eijaz, and the whole Nissan Bellevue team for setting the GOLD STANDARD🏆 for what a dealership experience should be like! It truly is “Better in Bellevue!”✨ More

These guys are robbing customers blind! They are the most unethical dealership in the Seattle area. They are the most unethical dealership in the Seattle area. More

I originally brought in my 2018 Nissan Leaf for repair on October 19, 2022. The part I needed, instrument cluster, was on back order. The part was order on Oct 19, 2022, expected to arrive first week in Dece October 19, 2022. The part I needed, instrument cluster, was on back order. The part was order on Oct 19, 2022, expected to arrive first week in December 2022, and was finally installed March 10, 2023. My experience with the customer services department was very frustrating. There was a complete lack of communication (no follow-up of any kind), false promises regarding arrival time of the part, failure to let me know when the part arrived, and a lack of concern when I voiced frustrations throughout the entire process. I still have yet to speak to a manager despite multiple requests to have someone call me back. I have requested this 8 separate times over the past several months. All I wanted was some accountability and ownership over the poor customer service experience. More

Bad (borderline illegal? ) experience speaking to a sales associate. First, the sales associate avoided answering where their 2023 cars are being "shipped in" from, even thoug ) experience speaking to a sales associate. First, the sales associate avoided answering where their 2023 cars are being "shipped in" from, even though they are currently coming in from out of state. He initially tried to say "Tacoma," but long story short: they're coming from Mexico, where there's been flooding. The long story: I saw that the cars in question were being shipped to Bellevue. So I asked where they're from. He tried to avoid the question and said the cars are in Tacoma, which is technically true, but there's not where they're from. When I pressed further, he said, "oh, not the east coast," then "usually somewhere international." Then he put me on hold just to finally admit they came from Mexico (where there's been A LOT of recent flooding). He also tried to tell me the information I had on the correct MSRP value wasn't accurate, because apparently I was looking at the wrong model (not true). I know these behaviors are common for car dealerships, but I just wanted to warn others. At least be aware of where they're shipping in "new" cars from. Legally, dealerships MUST tell you where the cars are from, and given the amount of dodging, it seems like they were almost doing something illegal, but they did ultimately tell me. More

I did not have a good experience with Nissan Bellevue from the get-go. This will be a long review but ultimately their team guilted me into purchasing a vehicle that had faulty and improper repairs done from the get-go. This will be a long review but ultimately their team guilted me into purchasing a vehicle that had faulty and improper repairs done on it and they now refuse to offer a solution to the issue. I brought my Murano in to be checked and turns out it was totaled, they offered to buy back my car for $2,500 and suggested I look around for a replacement vehicle. After test driving cars, I didn't find one I liked in my budget and was planning to walk away as it's a big decision and purchase. Their sales rep working with me (Doug) was extremely pushy, kept trying to sell me different cars, extend the payment time frame to lower the monthly payment (which does not solve the issue of a car being out of my desired budget), and clearly did not want to take no for an answer. I requested to just take the buyback amount they offered, but they then stated they would only give me $1,500 if I wasn't buying a vehicle from them. They did not inform me of this caveat when they made the original offer. Ultimately, I ended up purchasing a used Audi that was in my budget, utilizing the full buyback amount as a credit. I was glad to have found a car I liked in my budget but did not enjoy my experience. Fast forward, I have been having issues with my car leaking fluid after already having to replace a tire (flat due to no visible puncture) only a month or two into having the car. I tried to bring my car into Nissan as the sales rep had told me that they would be able to service my car there for anything I needed, which was a lie. The service crew would not even look at my car since it wasn't a Nissan. I was finally able to get a service appointment at my car's home dealership and turns out my car had previously been in a major accident and several parts under the hood were installed improperly. None of this was disclosed to me at the time of the purchase. The car had been leaking, probably since I purchased it and the part was clearly eroding all due to an improper installation. The cost to replace the fluid tank/pump is over $800 because the vehicle was not properly inspected when it came into possession by Nissan, even though I was assured it was in great condition and everything had been thoroughly looked over. I called Nissan to explain the issue to them and they informed me my original sales rep was in and she would have him talk to me. The person who came to the phone was not my original sales rep (perhaps because he knew he was in the wrong and didn't want to own up to it?) and unfortunately said there was nothing they would do. I am extremely disappointed with my entire experience with Nissan Bellevue and feel completely lied to and taken advantage of by their team. They guilted and coerced me into purchasing a vehicle from them that was not properly cared for and then told me that there was nothing they would do to help resolve the situation. I encourage anyone who goes here, especially young women, to be wary of their team as clearly they do not have your best interest at heart and will do whatever they need to in order to make a sale and not take responsibility for selling a faultily repaired vehicle. More