Bell Road Toyota

Bob Marthaler is a very trustworthy service consultant. He doesn't advise work that is not needed. When I learned that he left Right Toyota and began working at Bell Rd. I now drive 25 miles farther for Bo He doesn't advise work that is not needed. When I learned that he left Right Toyota and began working at Bell Rd. I now drive 25 miles farther for Bob's honest service. Charley Hargrove More

I did not buy a car from this place and will not ever! I made.a really loose appointment because I know the person who was going with me does not have a definite time of getting off. I scheduled a later app made.a really loose appointment because I know the person who was going with me does not have a definite time of getting off. I scheduled a later appointment. However, we got there earlier than expected like an hour. We were told the person we had been speaking to was busy getting food. I told them it was okay because I was the one early and I could wait. I continued to tell them, but they insisted on I guess bothering the man. I didn't care if he was getting food or with a customer because it wasn't his fault I was early. However, they continued to send me different sales people to show me the care her was going to show me because they said they didn't know where he was. I said that was fine We were handed off to three people before anyone actually showed us A car not the car I wanted but A car. The last person said the car that you want is in the shop, but "I have another one would you like to see it". I told him it was fine, and how its odd i didn't see it on the website. So when the car pulled up the person I was with was facing the door and said " I hope that's not the car because you won't like it" When the man walked in she immediately stated no she does not want the car. The reason I didn't see the car on the website was because I was purposely filtering out hatchbacks. It was a nice car but if I am looking for a sedan why would you bring me a hatchback. Then he stated well I have a car that is a year earlier with less miles I said ill try it. He drove me to the car said oh I forgot the keys left me in the sun and came back after I had done the look around and I noticed they car was way overpriced and it was two years older and did not have the features specifically wanted. I told him I was done and he said well if you want to come back in two days we can test drive the car I initially came for after it was out the shop. I asked why would y'all allow me to come here if the car in the shop. His response was when we get a car traded in we take pictures and post them immediately before doing a check up. What sense does that make because the sales rep should have said that before I drove out there for the specific car. I was there for almost 2 hours which was way past my appointment time and the man I initially was supposed to have the appointment with never showed up. Then I receive and email 1-2 days later from the initial man saying I'm glad I got to meet you and something else, but I never met the man and he never sent an email saying i'm sorry I made you drive here for a car that would have been in the shop for two days. Or I'm sorry we missed each hopefully we cans till do business something along those lines but no. More

Julian is a wonderful salesman and made our buying process smooth and seamless without the hassle and haggle. I love my 2017 4Runner and would highly recommend Julian and Bell Toyota! process smooth and seamless without the hassle and haggle. I love my 2017 4Runner and would highly recommend Julian and Bell Toyota! More

This is an update. NEVER Go to this dealer. I have left many voices messages with no returned call. I called again today and was transferred to the finance department. I spoke with someone who was the most many voices messages with no returned call. I called again today and was transferred to the finance department. I spoke with someone who was the most rude person I have talked with in a while. I asked how they ran my credit without me approving anything. I asked if he can pull a file with this information and he told me, "I dont have to do anything for you". Ummm, yes that is your job. it is called customer service. I then asked him how do i get this HARD inquiry removed and he said he can not do that. I asked then if he can transfer me over to his manager and what his name was and he sure "SURE" and hung up on me. I called back 2 more times asking for the general manager and they gave me Kelly with customer relations who was available as the GM was not but when I was transferred it went to her voice mail. Left her a message. This is the worst customer service I have encountered in a while. I really wish that the guy in finance would have given his name. More

My car was in and out of service and Jeremy was great. Cool service department and it even has a play room for kids to hang out and watch cartoons. Smiling faces everywhere and the coffee was excellent! K Cool service department and it even has a play room for kids to hang out and watch cartoons. Smiling faces everywhere and the coffee was excellent! Keep up the great work More

Buyer beware. I purchased a vehicle on the 30th of May. They don't have good customer service. Was told I would get more and got less. Was lied to in financing. They don't have good customer service. Was told I would get more and got less. Was lied to in financing. More

I purch used veh with platinum warranty, supposed to be best one for used veh. 3 day weekend, battery dead on sat, got jump took it in, not covered, my issue is haven't even had car one full year and batte best one for used veh. 3 day weekend, battery dead on sat, got jump took it in, not covered, my issue is haven't even had car one full year and battery was totally corroded and dead like they never bothered to check it to begin with when I bought the Car. They were unreasonable and not customer service oriented. Why would battery go bad after not even having veh a year? They don't care about customer at all!!!! Don't buy used veh or you might end up with no car and paying out of pocket! More

I took my car to Bell Rd Toyota January 7th 2021, around 7 AM. I had brought it in to get a rattle I heard diagnosed nothing else was wrong except a p0420 code which I had bought the parts to fix before bri 7 AM. I had brought it in to get a rattle I heard diagnosed nothing else was wrong except a p0420 code which I had bought the parts to fix before bringing it in. The rattle did not make me think I had a rod knock, my family is very car savvy. It only rattled around third gear and not fourth or fifth. First thing they did was drive it back to the service center. They did not put any plastic wrap over the seat and no floor mats, I saw them do it to other vehicles while I was there. I had left to run some errands. I got a message around 1-2 PM, they asked me if I wanted to go through with getting a new engine, they said it was a rod knock and I had wanted to know why they thought that I wanted them to explain their findings. So I headed back to talk about this new engine. I was a little upset that they left my windows down with my car keys in it because the car I have is very unique and the adviser I was working with wasn't watching. I made it known I was upset with this. I literally walked up to my car and took out the keys without anyone telling me I can't so anyone could have walked up and grabbed them. They didn't explain how they found out it was a rod knock, only explaining what a rod knock was which I already know what it is. My boyfriend then asked what was new on the engine they would be putting in, and the advisor said everything was new, my boyfriend also asked about the belt tensioner and they repeated that everything on the engine is new. I was told it would be done the following Friday afternoon or Saturday morning and I never received a call. I had to call them Friday asking them if my car was done or when I could pick it up, or if I would be picking it up Saturday. I ended up calling them and was told that the advisor I was working with was not there so they gave me to his assistant. He told me that the adviser I was working with wanted to wait three days, which I was not told by the original advisor. Saturday came along and I was told by the assistant advisor to come pick up my car. I was excited, I got in the car and I turned it on and things seemed normal, I continued to drive off, thinking that they had test drove it and all was well. I turned right off the lot and right as I got into first gear the check engine started flashing and I pulled over and turned off the car. I called my boyfriend and he told me to take the car back as soon as I turned it on it started chugging as if I was on a motorcycle. I noticed that my whole steering wheel, and shift knob was oily. I got out. I looked at my hands and there was oil all over my hands. So they did not clean or sanitize my car in the little of a pandemic before giving it back to me. I also now noticed on the back after I got out that they have oil handprints all over my car, and all over my bumper. I forgot to mention I put $5,000 down and the total cost was around $9,785. The assistant advisor told me this is why we would keep it till Tuesday, which if I got the opportunity to take my car because I didn't want to walk home from work in the night, I would take it. I told him I have surgery on the 26th, and that I shouldn't be walking because I could pop my tumor. My boyfriend and I asked for a rental and was told the rental place is closed at that time and that he wouldn't be able to give me a rental till Monday. Monday came around and they didn't call me. I had to call them once again. I asked what's up with my car, why is it making noise and why is it doing what it's doing. I was then told it was the fuel injectors. So that day I brought eight injectors to them, because we have project cars that have the same engine. Four of them were from a blown engine, and the other four were from a newly rebuilt engine they should have worked, I don't know how they didn't. I was told all eight were bad and then I would have to buy new. I was fed up so my boyfriend went to the director, He basically said hey look I need a rental because my girlfriend is walking alone at night and this is getting ridiculous because we gave you eight fuel injectors and they should have worked, or at least four of them should have worked because they were off of newly rebuilt engine. We then bought four new ones and paid for the work to be put in and they told me it was running too rich now. I went into my surgery and now that I got my car back my speakers didn't work and it still doesn't run correctly. A week and half of driving it. It started to sound horrible. It turned out it was a huge exhaust leak, and they still couldn't figure it out. They had 2 master toyota techs working on it and they finally found out after buying me a new ecu and new stock intake. That they tightened cylinder 1 valve too tight. So now they're buying me more parts. So I guess they spent almost as much as I paid for them. They bought me 3 o2 sensors, ecu, intake, plus whatever they're buying now to fix the valve that's tightened to tight. Got my car not even 2 days later on March 5th the car goes up in smoke in a drive thru line. I pull over to check and didn't notice anything drove it home later march 6th we were driving and it started to overheat, we pulled over to notice my overflow hose wasn't clamped on at all it looked like they basically noticed and left it because they didn't want to break it even more OR they broke it and didn't bother to clamp it but anyways I waited and waited till March 14th they said they got the part in, and we're actually debating on fixing it. So they choose to fix it... good choice toyota! I got it back Tuesday march 14th and then march 15th my car went up in smoke AGAIN. my car has coolant everywhere on the back of my car up to the tail lights. THEY DIDN'T CONNECT MY COOLANT HOSES PROPERLY, it looked like they got tired and half assed it. I don't care if they gave me free parts to fix other parts THEY xxxxED UP I want my money back. More

I bought a 5 year 75,000 mile maintenance plan when I bought my new 2015 Tacoma. Since I am retired I do not put many miles on the truck. When I had my last maintenance (bases upon time intervals) I had bought my new 2015 Tacoma. Since I am retired I do not put many miles on the truck. When I had my last maintenance (bases upon time intervals) I had 46,000 miles on the truck. I asked to have the 72,000 mile service to be done. This service, which was paid for in the plan I purchased, would have given me an oil change, spark plugs and all filters. I was told that I would get an oil change ONLY. In short I was denied what I had paid for. Moral of the story - if you will not be putting miles on your vehicle DO NOT WASTE MONEY ON THE EXTENDED MAINTENANCE PLAN. YOU WILL GET SCREWED. More