Bell Road Toyota

Went to buy a new truck 3 weeks ago. The sales representative and floor manager agreed to honor the online price of the truck. Once all of my final paperwork was received from the financ The sales representative and floor manager agreed to honor the online price of the truck. Once all of my final paperwork was received from the finance company the total finance amount ended up being 22k over the agreed upon price at the sale. Have been calling to try to get come answers and nobody seems to be able to help anything. And they don't remember telling me that they would honor the online list price of the truck because "we have done so many deals since you came in" When I went in to discuss the price discrepancy. I was told that it was the accessories that were added to the car. Those added accessories were already on the vehicle when I test drove it and they were listed on the internet. The $43,000 price of as is. However, they added about $10,000 after the agreed upon price. That was never disclosed to me. It was going to be added. When I went into the dealership to discuss it, they asked me if I was crazy. Why didn't I read the fine print? Don't you see it right there? It's right there. Those are your initials, aren't they? They berated me, harassed me and bullied me. When I told them that I wanted to unwind the deal they told me that there was nothing I could do and talked down to me as if I was stupid. Travis and Scotty even asked me if I was an adult why didn't I read the fine print with Scotty going as far to asking me if I was crazy bc he would never be stupid enough to not read the fine print. More

Came in for a nail in my tire. Was told an hour. Almost 4 hours later they tell me we don't plug tires and begain to try to sell me a new tire. Been there twice now both times a fu Was told an hour. Almost 4 hours later they tell me we don't plug tires and begain to try to sell me a new tire. Been there twice now both times a full day event for a oil change and a tire repair. Went to discount tire in and out in less than an hour and super friendly and they plugged the tire. DONT WASTE YOUR TIME OR MONEY THEY BLOW!!!!! More

Avoid the service department if you need an oil change. I have no idea what they are doing but 2 freaken hours and counting for an oil change is ridiculous. I will never come back here!! I had a 1:45 appoi I have no idea what they are doing but 2 freaken hours and counting for an oil change is ridiculous. I will never come back here!! I had a 1:45 appointment for an oil change and it is now 3:40 and I am still waiting. Never again. I bought my vehicle here and will buy for another dealer next time due to this. Horrible customer service, not one word what’s going on and it’s been 2 hours. More

⭐ 1/5 — Bell Road Toyota: check the advertised price against NEW before you buy We came to Bell Road Toyota to look at a pre-owned 2026 Tesla Model Y with approximately 2,500 miles. I want to say against NEW before you buy We came to Bell Road Toyota to look at a pre-owned 2026 Tesla Model Y with approximately 2,500 miles. I want to say upfront that our salesperson was courteous and professional throughout. This review is not a criticism of him. It’s about the pricing. The used Model Y was advertised at approximately $46,290. Initially, a nearly-new 2026 Tesla with only about 2,500 miles sounded interesting. Then we did something every customer shopping here should do: We checked the price of the equivalent vehicle NEW. This was not one of the higher-spec Premium versions. It was the Base RWD Model Y. Once we compared Bell Road Toyota’s used asking price with Tesla’s current new-car pricing, the value proposition simply fell apart. We were being asked to consider paying roughly mid-$46K territory for a used Base Model Y when Tesla’s own pricing made buying new at $39.9k + fees — and even looking at better-equipped versions — the obvious comparison. At that point, we stopped negotiating and walked away. Our salesperson remained professional throughout. But customers should not assume that because a vehicle is presented as “pre-owned” it is therefore priced below an equivalent new vehicle. Before buying a late-model used vehicle here, pull out your phone and check what the manufacturer will sell you a brand-new one for. We did. It saved us from making a very expensive mistake. ⭐ 1/5 for the pricing proposition. Our salesperson himself deserved better. More

Horrible experience! Drove 2 hours from tucson after being told the deal was good to go. Showed up and nothing was even close to what was discussed over the phone. Sold m Drove 2 hours from tucson after being told the deal was good to go. Showed up and nothing was even close to what was discussed over the phone. Sold my current truck to have a bigger down payment and get the numbers where I need them. Made the deal over the phone. Drove up the next day for the second time. Show up and I get told that he made a mistake and my payment was going up again! 2 round trips from tucson to Phoenix and all I have to show is a fuel bill and time off work. Great job bell road toyota! More

I was only informed of the final price of a 4Runner after signing the contract. The price increased from $61,000 to $96,000 due to add-ons I did not request. I returned the next morning hoping to remove thos signing the contract. The price increased from $61,000 to $96,000 due to add-ons I did not request. I returned the next morning hoping to remove those extras and adjust the price, but after waiting for over three hours, the manager, Eric Godina, told me nothing could be done that day and that they would follow up later. Before that, I spoke with the finance representative, Diego Franco, who was rude and dismissive. He essentially said that I had signed the contract and that it was my responsibility, showing little concern for my situation or customer service. I have purchased vehicles from Honda, BMW, and Toyota before, and I have never experienced this level of poor communication and lack of professionalism—especially from a Toyota dealership. I chose this dealer because they had a very specific vehicle I was looking for, and as a loyal Toyota customer, this experience was extremely disappointing. After emailing Eric to explain my concerns again, I was asked to return to the dealership the following Monday. They said they had a solution, which involved submitting paperwork to remove the unwanted add-ons. However, I was told it could take at least three months to process, and in the meantime, my monthly payment would remain around $1,600—even after removing approximately $18,000 worth of unnecessary items. I was told this is simply how Toyota Financial operates and that nothing could be done. To make matters worse, I later contacted the salesperson with a simple question about the original lug nuts that were removed when they installed wheel locks. I wanted to switch back, but I received no response. I then emailed the manager about it and still have not heard back. This was a basic request, yet no one has followed up. Overall, the lack of transparency, accountability, and customer service at this dealership has been extremely frustrating. I expected much better. More

Went in to get possibly get a new vehicle. Gave the sales woman my income, my FICO, what I was willing to put down and what I was looking to pay. She came back with a number that was well abov Gave the sales woman my income, my FICO, what I was willing to put down and what I was looking to pay. She came back with a number that was well above what I was looking for. I had to leave and told her that if she could look at the numbers get it down to what I was looking to pay I would come in the next day and buy it. (basically wanted payments less than $650) BTW I was not sold on one specific car just wanted options and solutions. She promised to call the next day. No call so I called to get an update. She stated her manager could get me into a car and asked if I could come in today at noon. Arrived today and started asking me all the same questions then came back with a number that was even higher than the first day. No manager no nothing just the same old stuff. I just stood up and walked out. Too bad because I was pretty much a guaranteed sale, would have been my 2nd vehicle with them and should have been an easy one since I wasn't tied to a specific vehicle or anything. More

HONESTIDAD e INTEGRIDAD brillan por su ausencia en este dealer. Le doy 1 estrella, porque no existe 0 estrella. RESUMEN: Compramos un Camry 2025 el día 08/09/2025. Llamamos al vendedor el día 08/11/2025 dealer. Le doy 1 estrella, porque no existe 0 estrella. RESUMEN: Compramos un Camry 2025 el día 08/09/2025. Llamamos al vendedor el día 08/11/2025 para comentarle que regresamos el Camry por no adaptarse a nuestras necesidades, él dijo que no había ningún problema, que acudieramos al dealer., lo cual hicimos el día 08/12/2025. Adquirimos una TACOMA 2025, pero nos incluyeron 12796.00$ por regresar el Camry y desaparecieorn los 2000.00$ que dimos de downpayment. He intentado contactar al Sr Diego Muñoz (Manager General de Ventas) en varias oportunidades, pero ha sido imposible. Le he dejado mensajes con la recepcionista y otros empleados, desde que el intento contactarme el día 11/04/2025, pero hasta la fecha sin respuesta alguna. Es por todo lo explicado anteriormente que deben tener mucho cuidado, ya que evidentemente hay personas disfrazadas de ejecutivos que son depredadores financieros, quienes a través de prácticas y tácticas inescrupulosas nos engañan, haciéndonos quedar como estúpidos y además tomando el dinero de nuestro esfuerzo. Empleados involucrados: Jesus Vielma, Gabriel Vielma, Kevin, Jose Almodovar. More

I am writing this to warn the community about the lack of integrity and professional standards at Bell Road Toyota. I arrived at 8:00 AM today as a cash buyer, ready to finalize a deal on a vehicle negotiate integrity and professional standards at Bell Road Toyota. I arrived at 8:00 AM today as a cash buyer, ready to finalize a deal on a vehicle negotiated the night before with Daniel for approximately $30,600. Instead of a smooth transaction, I was met with a series of "bait and switch" tactics and disrespectful management. The issues I encountered: Broken Agreements: Daniel was nowhere to be found. A different salesperson, Jorge, quoted me a price over $1,000 higher than agreed, citing "accessory fees" that were never mentioned during negotiations. Hostile Management: I spoke with a sales manager named Izzy, who was incredibly dismissive and rude. He refused to honor the verbal agreement made by his team and actually told me, “No and thanks for my business,” before walking away from me mid-conversation. The Final Straw: After I called an Uber to leave, another staff member approached me and agreed to the original $30,600 price. I cancelled my Uber and went back in, only for them to renege a second time, insisting on $31,149. It is mind-boggling that this dealership chose to lose two guaranteed sales (my son is also currently car shopping) over a $549 difference and a refusal to stand by their word. If you value transparency, respect, and honesty, take your business elsewhere. I expected much more from a dealership of this reputation, but they proved they would rather quibble over small margins than honor a handshake and treat a customer with basic decency. More

Found a good price on a Tundra here and a neighboring Phoenix Toyota dealership. I ended up flying to Phoenix on a Sunday afternoon to view, test drive and purchase a vehicle. The salesman, Steve Kohl, t Phoenix Toyota dealership. I ended up flying to Phoenix on a Sunday afternoon to view, test drive and purchase a vehicle. The salesman, Steve Kohl, told me to bring a "personal check" since I was going to pay in cash. I questioned this and he assured me it would be fine. I agreed to purchase the vehicle and was sent to the Finance Manager, Diego Franco, who ended up telling me that my personal check was not approved, and that he was going to have to draw up a fake finance contract if I wanted to take the vehicle that I night. I was 400 miles from home with no more flights that evening. Mr. Franco assured me that the check would be cashed two days later and the he would tear up the fake contract. Had I had the ability to get home that night, I would have walked. Totally uncomfortable with this transaction. I drove the vehicle home and reached out to both Steve Kohl and Diego Franco five times from Tuesday through Friday, and neither responded back to me. I also confirmed they were both working! I was finally able to talk with another manager who said they were having problems cashing checks, blah blah blah. Complete xx. I inquired to purchase a Vehicle Service Agreement (Warranty) and was called by a salesman in Finance Department who quoted to a price over 40% higher that was was proposed the night of the transaction. Still unable to register the vehicle in my state. Totally shady operation. DO NOT buy from this business. Also check with the BBB (Better Business Bureau) and other Review sites. This was not an "isolated" incident. More