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Bell Road Toyota
Phoenix, AZ
697 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 697 reviews
January 23, 2022
Tim Carrasco was exceptional to work with! In a climate where car buying is challenging for consumers, he made it comfortable, positive, and informative. He promptly communicated and made sure all our ques where car buying is challenging for consumers, he made it comfortable, positive, and informative. He promptly communicated and made sure all our questions were answered. We now have our dream car! More
by ahavir
Employees Worked With
Tim Carrasco
December 30, 2021
Justin my sales guy was awesome. Once the deal went to finance it went to crap. The finance guy made my wife and I feel like total idiots and belittled us for 20 min because we didn't want a extended warr finance it went to crap. The finance guy made my wife and I feel like total idiots and belittled us for 20 min because we didn't want a extended warranty on a 2021 and said if we were to strapped to afford the extra money for the warranty we should not buy the vehicle. I traded in a truck and a month later got a letter that my payment was past due and i had no insurance on the vehicle we had traded in. Called the bank and of course it was not paid off. Called and was told several times by June in finance a check was being sent next day to the credit union. It never was. After several calls and messages for the finance people, accounting and GM were never answered or returned I went down there and had to get upset with someone who had no hand in the deal originally for this to get resolved. I have never been so frustrated or felt so crappy after a car deal in my life. And never a sorry or even a call from anyone with authority at this place, if there is anyone there managing these deals. Cathy was the best and got my stuff done and she is behind the curtain not dealing with the sales. Thank you Cathy. I'm sorry you have to work here. I will not recommend or return to Bell Rd Toyota for anything. More
by beauclutter
Employees Worked With
JUSTON VILLARREAL
December 30, 2021
First time buyer, I was pressured and rushed into buying this car. 15 miles off the lot, the check engine light comes on. There is a list of things wrong with this car and they refuse to fix anything as it this car. 15 miles off the lot, the check engine light comes on. There is a list of things wrong with this car and they refuse to fix anything as it is “not a safety issue.” The mechanic that looked over the car was rude. I will not recommend buying from here. More
by klaplaca22481
Employees Worked With
Todd Rawson, JORDY LOPEZ
December 16, 2021
Tim is not a salesperson he is a relationship person. He really went above and beyond when I purchased my vehicle and truly believes in a team atmosphere and cares about service overall not just making a sa really went above and beyond when I purchased my vehicle and truly believes in a team atmosphere and cares about service overall not just making a sale. Also when I sold my vehicle to a different dealership he was still very helpful with canceling my gap and warranty. There is no one else I would work with and I recommend Tim for any and all of your Bell Road Toyota needs! More
by Njeri
Employees Worked With
Tim Carrasco
December 07, 2021
Seriously worst experience ever. Avoid at all costs. They act nice but it’s completely fake. They will pull your credit without consent over ten times. Not finance your vehicle when you asked them to. Threat act nice but it’s completely fake. They will pull your credit without consent over ten times. Not finance your vehicle when you asked them to. Threaten to take it back out of the blue. Like honestly wishing I never stepped inside the building. Worst and continuing to be the worst experience literally ever. More
by Something662289
Employees Worked With
Mark Hawthorn
November 09, 2021
Can’t thank Mark enough for all the help he provided with getting me into this vehicle. Visited a few other dealerships and talked to different sales reps that flopped and I can say everything Mark spoke he getting me into this vehicle. Visited a few other dealerships and talked to different sales reps that flopped and I can say everything Mark spoke he made happen. Super friendly, knowledgeable and great all together. Would definitely recommend him! More
by Mark.rod93
Employees Worked With
Mark Hawthorn
October 17, 2021
Julian was easy to work with and helpful. Bell Toyota gave me the opportunity to reserve a car that was ordered so that I didn’t have to worry about hoping I could get one if I got lucky with the timing gave me the opportunity to reserve a car that was ordered so that I didn’t have to worry about hoping I could get one if I got lucky with the timing of deliveries. Overall, our experience was easy and I love my new car! More
by JSianoGrimes
Employees Worked With
Musa Dahdal, JULIAN FISHMAN
October 14, 2021
If you want an honest, knowledgeable and accommodating sales person, please see Tim Carrasco at Bell Toyota. I have purchased many cars and Tim has been the best. We live in Hawaii and Tim did everythin sales person, please see Tim Carrasco at Bell Toyota. I have purchased many cars and Tim has been the best. We live in Hawaii and Tim did everything to make sure the car was ready for us. He even worked with me on his days off! From making sure that all the paperwork was in order to picking us up from the hotel, Tim was amazing. Please make sure you ask for him if you are looking for a car. BTW, we purchased a used car that wasn't expensive so it did not matter what car you are buying. The dealership will still play all these "games" but Tim made sure we were taken care of. Thank you so much Tim. More
by hawaiiaudi
Employees Worked With
Tim Carrasco
October 04, 2021
0/5 stars, these dudes sucks. So I had been on the phone with a salesman named Tio for a few days. I called about this truck that they had just gotten. It was a used truck that they just got in. So new that with a salesman named Tio for a few days. I called about this truck that they had just gotten. It was a used truck that they just got in. So new that they had it listed as coming soon on their website. I told him I’d buy it. He told me the keys were in his pocket and that he’d sell me the truck on Saturday. I told him where I’m driving from etc. I’m coming from out of state. He said it would be ready Saturday. Turns out it was ready on Friday, and here I am 1:25pm Tio calls me and says, “bad news, they sold the truck.” Now at this point his management, knew they had a sale, knew they had a customer that was going to buy the truck, and knew that we had pre-negotiated some stuff, and knew that I was driving out there. Nope, sold the xxxxxx thing under my nose. BAD BUSINESS. I do not recommend buying from them if this is how they run their dealership. I will not be buying from them ever. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 More
by RR
Employees Worked With
Tio
