Bell Road Toyota

This has been the best experience I have ever had with a This has been the best experience I have ever had with a dealership, or for that matter ANY customer service related business. I brought my This has been the best experience I have ever had with a dealership, or for that matter ANY customer service related business. I brought my vehicle in for a transmission leak, just AFTER my warranty had expired, the Service Advisor (Craig) was extremely friendly, helpful and eager to assist me. He was able to get the car looked at immediately, by one of the Toyota Mechanics (Mike) who quickly determined there was in fact two leaks, One from the Rear Main Seal, the other from the Oil Pan. Cost of repairs would be WELL over $1000.00 but Craig and the Service Manager (Scott?) were able to call toyota customer care and get a "good will warranty" to cover the cost of expenses. Not only did Toyota Cover the Labor and Parts, but they also covered the cost of new fluid for the transmission and new oil for the engine. On a side note; I have had my 2007 FJ cruiser for over 3 years and this was only my second warranty issue (the first being a battery replacement). The Dealership needed to order parts for the repair, and I scheduled an appointment for the following week. I brought my vehicle in the night before and utilized the "early bird drop off". The following day Craig (service advisor) called me to tell me that Mike (Mechanic) had noticed that my clutch was about 90% worn, and strongly suggested I replace it while he has everything taken apart under toyotas' tab. Knowing that I am VERY hard on my vehicle (Hardcore Off-Roading, Oversized tires, and pulling a double axle enclosed trailer 75% of the time) I didn't doubt Mikes findings. I authorized the additional repairs, and I paid for the clutch assembly, flywheel resurfacing, slave cylinder, fork and TOB, and one hour of labor) it did cost be a few hundred dollars for all the parts, but it saved me a HUGE amount in labor.. and now i have the comfort of knowing the majority of my power-train is in like new condition. Not only did this dealership, take the initiative to call customer care to have my leaks covered under warranty AFTER the warranty expired, but they also cared enough to inspect and inform me of the clutch issue, they finished the work ON TIME and were extremely friendly, throughout the entire experience. I Strongly Recommend this dealership to anyone looking to buy a new or service their existing Toyota. Thank you Bell Road Toyota, Mike, Craig and Service Manager (Scott??) You have earned me as a customer for life, and I will post my experience on AZFJ.ORG to let everyone else know what a great dealership you are. More

I had been contacted from the dealership via Toyota I had been contacted from the dealership via Toyota Finance as per the end of my lease. I set up an appointment and of course, here we go, the big I had been contacted from the dealership via Toyota Finance as per the end of my lease. I set up an appointment and of course, here we go, the big sales pitch of why I should either lease a new vehicle instead of purchasing my new one. I get the pitch of we can put you in the new one for only $7.00 a month more than what your last one was. Geez, 7 x 36 months which is such a great deal. Another $252.00 for them that is. So I was curious. I said, tell you what, tell me what I can get this lease for with the minimum down. She said, this is it, $2500.00 down blah, blah. Funny how when I bought my last lease it was only $500.00 down with a few additional fees. So, in fact, my payment would have been a lot higher if we were matching apples to apples when it came to a down payment. She was a snake in the tall grass. She said she was originally from New York and she still played the part. Screwing the potential customer instead of trying to help them get done what they came to do, will never help your employer. I will not recommend the dealership and will let my friends know too. More

If you are looking for an excellent car salesman, go to this dealership and ask for Steve Dargo. He made the car buying experience awesome. He was upfront, honest and very helpful throughout the entire pro this dealership and ask for Steve Dargo. He made the car buying experience awesome. He was upfront, honest and very helpful throughout the entire process. After I got the car near my home, it overheated. I called the dealership and they did not even hesitate to get the car into the service department the next day. They fixed the car within an hour and a half and it has driven perfect ever since! I highly recommend this dealership!! More

I have bought 3 trucks from Bell Road Toyota, all GREAT EXPERIENCE'S, other wise I wouldn't go back. Also, I live in the West Valley closer to 2 other Toyota Dealerships and matter of fact drive by one on EXPERIENCE'S, other wise I wouldn't go back. Also, I live in the West Valley closer to 2 other Toyota Dealerships and matter of fact drive by one on the way on the way to Bell Road, but no one will service my Truck but Bell Road because the Honesty, Great Pricing, Friendliness, and overall Great Service. Recently, I was looking to add some Accessories to my Toyota, and Bell Road beat very bodys quotes in town. So if you want excellent Service and a Great deal call Dan Adams and or Todd at Bell Road Toyota. Thanks again. More

We would highly recommend this dealership and Doreen Fisher! The two go hand in hand and have always given us a pleasant purchasing experience over the years. We always call Doreen when we need to add t Fisher! The two go hand in hand and have always given us a pleasant purchasing experience over the years. We always call Doreen when we need to add to our fleet because we know that she is knowledgeable, curteous, dependable, and will go to great lengths to find just the right vehicle at just the right price. She makes it very easy for us to shop with no hassles and no disappointments. Why go anywhere else when our needs are satisfied with just a phone call. We bought our first truck in January of 2006 and have purchased eleven additional trucks since that time. We have even purchased personal use vehicles from Doreen with the same ease of purchase. If you are considering a new or used car or truck, don't waste your time driving around the valley looking for a "good deal". Just stop at Bell Road Toyota and ask for Doreen! She is the best-guaranteed! More

Over the past 5 years, we have delt with Doreen exclusively and have purchase 3 new vehicles. We consider her to be very straight forward and provided the best price possible. Follow up on the purc exclusively and have purchase 3 new vehicles. We consider her to be very straight forward and provided the best price possible. Follow up on the purchase was also very good. We consider her to be a personal friend. Also have used the service dept. (primarily Tony Isselhart (sp??)) with good results; service accomplished on time and cost as expected. More

Great experience with JC! He went above and beyond to make sure I got the deal I needed. Including bringing the car to us so I could look at it, making sure the finance part was handled before I even got make sure I got the deal I needed. Including bringing the car to us so I could look at it, making sure the finance part was handled before I even got there. In and out of the dealership very quickly. Very respectful, no typical wheeling and dealing nightmare. Will definitely be purchasing my next car from him if at all possible! And will definitely be returning to Bell Road Toyota. More

Purchased an '02 Tundra pickup new. Got a fair deal. But more importantly, have had all maintenance work on my Tundra performed by the dealership because they do their job well -- consistently well. Sp But more importantly, have had all maintenance work on my Tundra performed by the dealership because they do their job well -- consistently well. Specifically, I have a competent Service Consultant, Tony Isselhardt, advising me up front, and competent mechanics performing the work in the shop. Everyone builds a good pickup these days, but when I'm ready for a new one, it will be a Tundra because I'll want my new pickup to be maintained by Bell Road Toyota's Service Department. More

Visited the dealer to purchase a new Corolla S. Our Salesperson Randy was extremely professional and courteous. The price was fair, respectful, and free of the tedious haggling process. Upon delivery, Salesperson Randy was extremely professional and courteous. The price was fair, respectful, and free of the tedious haggling process. Upon delivery, Randy took the time to ensure we were fully aware of the features and functionality unique to the vehicle. We had a minor issue when we discovered a surface scratch the next day and Randy ensured that the issue was taken care of immediately and to our satisfaction. Overall, the experience was wonderful. I would highly recommend Bell Toyota in general, and Randy Pongratz in particular. More

We bought a 2011 Toy Highlander Limited. Randy found We bought a 2011 Toy Highlander Limited. Randy found the exact vehicle we wanted, color and options. He also gave us a great price! We were i We bought a 2011 Toy Highlander Limited. Randy found the exact vehicle we wanted, color and options. He also gave us a great price! We were in and out in less than 2 hours. The vehicle was immaculately detailed. We are very happy with our experience with this dealer and Randy. Thanks for doing a great job. More