Bell Road Toyota
Phoenix, AZ
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Great experience with JC! He went above and beyond to make sure I got the deal I needed. Including bringing the car to us so I could look at it, making sure the finance part was handled before I even got make sure I got the deal I needed. Including bringing the car to us so I could look at it, making sure the finance part was handled before I even got there. In and out of the dealership very quickly. Very respectful, no typical wheeling and dealing nightmare. Will definitely be purchasing my next car from him if at all possible! And will definitely be returning to Bell Road Toyota. More
Purchased an '02 Tundra pickup new. Got a fair deal. But more importantly, have had all maintenance work on my Tundra performed by the dealership because they do their job well -- consistently well. Sp But more importantly, have had all maintenance work on my Tundra performed by the dealership because they do their job well -- consistently well. Specifically, I have a competent Service Consultant, Tony Isselhardt, advising me up front, and competent mechanics performing the work in the shop. Everyone builds a good pickup these days, but when I'm ready for a new one, it will be a Tundra because I'll want my new pickup to be maintained by Bell Road Toyota's Service Department. More
Visited the dealer to purchase a new Corolla S. Our Salesperson Randy was extremely professional and courteous. The price was fair, respectful, and free of the tedious haggling process. Upon delivery, Salesperson Randy was extremely professional and courteous. The price was fair, respectful, and free of the tedious haggling process. Upon delivery, Randy took the time to ensure we were fully aware of the features and functionality unique to the vehicle. We had a minor issue when we discovered a surface scratch the next day and Randy ensured that the issue was taken care of immediately and to our satisfaction. Overall, the experience was wonderful. I would highly recommend Bell Toyota in general, and Randy Pongratz in particular. More
We bought a 2011 Toy Highlander Limited. Randy found We bought a 2011 Toy Highlander Limited. Randy found the exact vehicle we wanted, color and options. He also gave us a great price! We were i We bought a 2011 Toy Highlander Limited. Randy found the exact vehicle we wanted, color and options. He also gave us a great price! We were in and out in less than 2 hours. The vehicle was immaculately detailed. We are very happy with our experience with this dealer and Randy. Thanks for doing a great job. More
We bought a white 2011 Toyota Corolla S from Randy. He We bought a white 2011 Toyota Corolla S from Randy. He went the extra mile and found the exact vehicle we wanted even though it meant driving acros We bought a white 2011 Toyota Corolla S from Randy. He went the extra mile and found the exact vehicle we wanted even though it meant driving across the valley to trade another dealer for the vehicle. Randy also gave us a great price too. The vehicle was washed and cleaned when we picked it up. We were in and out of the dealer, papers signed, etc. in less than an hour. Amazing! This was the quickest vehicle transaction I've ever been involved with and Randy helped us arrange financing! We are very pleased with the dealership and Randy. The folks were warm and welcoming at the dealership. Folks offered us water and coffee. Great job all around! Thanks for making this a great experience. More
I've bought 2 Toyota's and I have worked with Doreen Fishcer both times she is WONDERFUL!! I felt no pressure, and she was very helpful and answered all my questions. The next time I buy a Toyota I will Fishcer both times she is WONDERFUL!! I felt no pressure, and she was very helpful and answered all my questions. The next time I buy a Toyota I will defiantly work with Doreen, she is a GREAT lady!! I would recommend anyone to Bell Road Toyota. More
Worst experience ever! Had to bring back my car three different times within the first 100 miles of owning the car. They don't want to work with the customer what so ever. Horrible attitude towards you a different times within the first 100 miles of owning the car. They don't want to work with the customer what so ever. Horrible attitude towards you and they never want to admit they're wrong. Will never ever go back to that piece of a junk dealership ever. More
Wasted my time and theirs first having to convince them that a nationally advertised lease special existed, then only to have them tell me they didn't care about it, they wouldn't lease me the vehicle for that a nationally advertised lease special existed, then only to have them tell me they didn't care about it, they wouldn't lease me the vehicle for that amount. Granted, the nationally advertised special says "Dealer participation may vary", but any honorable and honest dealer would tell you that when you called to inquire if they had any cars that matched the offer, not drag it out until you were sitting down to discuss price on a particular vehicle. I immediately called Toyota's national line, who put me in touch with a different dealer which actually leased an upgraded vehicle for the nationally advertised amount. My advice - don't even bother with Bell Road Toyota. More
The worst experiance ever. They took $110 on my second visit just to tell me that i need new tires. On first visit they told me that road test was done, they lied so i had to come back. Finally they hit visit just to tell me that i need new tires. On first visit they told me that road test was done, they lied so i had to come back. Finally they hit my car while in service and left it like that with 2" scratch. I did noticed it when i picked up but i did not report it. I just did not have any more nerves to deal with them any more, i just wanted to leave that dealership and never to come back. More
Keep in mind that it's usually the disgruntled who leave ratings, and as often as not, they're off base with their comments. Sorry naysayers, I had a completely satisfying experience with the service dep ratings, and as often as not, they're off base with their comments. Sorry naysayers, I had a completely satisfying experience with the service dept. Service consultant was friendly, but businesslike. They shuttled us to a nearby restaurant and said to just call to be picked up. Lady driving the shuttle was friendly and accommodating. Service waiting-room area is easily the finest I've seen - besides the usual tv, paper, magazines and coffee, there are four internet computers available, pub-syle talbes to work at, donuts, apples, tangerines, AND IT'S SPOTLESS AND VERY SPACIOUS. Then ... our car was ready an hour before promised. An example for all dealers. More