Bell Road Toyota

To begin, I am rating this dealer an overall 3+ and I would recommend them. That said, they are very similar to all the big city car dealerships I have dealt with. Just be aware of this before you go t would recommend them. That said, they are very similar to all the big city car dealerships I have dealt with. Just be aware of this before you go to Bell Road Toyota. That said, if I were only rating the salesman (Bob Gilbert), I would easily give him a 5. He is by far the best salesman I have ever worked with. He takes the time to understand what his customers want, and does not try to pressure them into something else. Plus, his follow up after the sale is second to none. If you decide to look at a vehicle at Bell Road Toyota, do yourself a favor and work with Bob. He is an asset to Bell Road Toyota and really, the ONLY reason I am recommending them. We went vehicle shopping one weekend and test drove a used Highlander. We were not going to purhcase a vehicle that weekend as we tested many different makes and models. So, over the course of the week, we negotiatied the price via email. Once we reached a price I was comfortable with, we went back to the dealership for one more test drive. At this point, we decided to purchase the Highlander. From here, we went into the sales office where Bob worked with his sales manager, Josh, to prepare a document that is similar to a "bill of sale" document. It listed the price of the Highlander, Tax (9.3%), estimated title/registration fees, the Doc fee of $389. It also had a line item for "Anti-theft registration" for $289. Although I'm pretty sure on this particular form the theft registration was not listed as "optional", I insisted it be removed. The form also had a line for the amount we were putting down. So the bottom number is what would be financed. Also at this point they will try to ask what you want your payments to be. I recommend you come prepared. Know your credit and what rate you would qualify for. Use an online loan calculator to figure out what your payment would be. The dealer wants to talk "monthly payment" with you so they can try to figure out how they can make more money, via add on charges or higher interest rate. Your best option is to get financing through your bank ahead of time. Don't tell the dealer this until you agree to a price on the car. Then you can just give them the check from your bank. We elected to finance through the dealer to take advantage of the 2.9% on Toyota Certified Used Vehicles. The next step is to wait to get into finance. This can take a while depending on how many people purchased vehicles. We had to wait 2+ hours. Here I met Bryan. By this time our 17 month old son was well past due for a nap, so I told Bryan I would review with him, then bring in my wife to sign the documents. He stated he had things to go over with both of us. I told him I knew what he was going to review (gap coverage, warranties, etc.) and that I didn't want any of them. I said I was being honest to try to save time, figuring he might as well get on to the next customer who may actually purchase these items. Bryan seemed incredibly irritated by this, and from this point on, was very short, rude, and disrespectful to me. At least he granted my request and saved the sales pitch of these additional items. In finance, you will be asked to sign many MVD documents, etc. You will also be presented with a more formal "bill of sale" type document, similar to the one completed in sales. However, on this form, it is clearly noted the Anti-Theft registration for $289 is OPTIONAL. Be sure this is not included in the final amounts. Also, you will be asked to sign a "Paint Protection" form that costs $100+. When I saw the form, I told Bryan I didn't want it. He said it was already on the vehicle and I had to purchase it. I told him then I wouldn't be buying the vehicle. Sure enough it was removed. I also had Bryan pull out the "bill of sale" document from when I was working with the sales staff. I told him the numbers needed to match. He sure didn't seem happy that they weren't going to be able to make any extra money off me, but he ended up recalculating the forms. Lastly, on the bill of sale document, you will see the estimated registration/title fees. You sign that these are estimated and that you will not get a plate credit after the sale. NOTE: They amount put in is an estimate for a full year of registration. However, in AZ, it is all based off when the vehicle was first registered. So, if the car was first registered in October 2008 and you are buying the vehicle in July 2010, when you get the tags a few weeks later, they will only be valid for 3 months, to October 2010. The amount the state gets is pro-rated, and in October, you would have to renew for a whole year. So, before purchasing the vehicle, get the VIN, contact the MVD via phone or through the online fee calc (Google Search "service Arizona EZ Fee Calc"). You can enter the VIN and get the amount the tags will be. Add about $15-20 to this total for Title, air quality and tire fee. Tell the dealership you want this amount entered as estimated, not their full year estimate. The "bill of sale" document clearly states that if the estimate is low, you will be contacted to make up the difference. However, they estimate the full year so they can pocket the extra cash since you also sign there will be no plate refunds after the sale. I screwed up on this and it cost me about $65.00. Finally, carefully read the line items on the finance document to be sure they match the bill of sale document, and nothing was added in. I recommend making a spreadsheet at home with the price of the vehicle, 9.3% tax, $389 doc fee, estimated registration obtained from the MVD plus $15 for title. This will give you the total price. Subtract any amount you are putting down, and you have your total finance amount. Be sure their "bill of sale" document and the final finance document matches your spreadsheet amount within a few dollars. This will ensure you are not paying anything extra. As you can tell from my long post, it is quite the process. We arrived at 10:00, having already had the price of the vehicle negotiated via email. I didn't end up leaving the dealership until 4:00. This included waiting another hour and a half to get the second key I negotated for. AS I stated, this dealer is typical from every big city dealership I have ever bought from. They will try to make extra money here and there in addition to the price of the vehicle. Watch out for this. Be knowledgable and do some research - calculate the total cost at home. In doing this, you can get a decent deal without a bunch of add ons. Just be ready to walk out if you don't get what you expect. No matter how much you like the vehicle you are looking at, there will always be another one available down the road. Again, Bob Gilbert is sales is great. I highly recommend him. However, Josh the sales manager became very unfriendly once I demanded a second key and told him I would not buy the vehicle without it. Not once did he thank me for my business. The same can be said for Bryan in finance. To me, logic dictates that if I am not going to buy the add ons he is trying to sell, it is better for both of us to get it done as quick as possible. It gets me out of there and gets him working with the next customer who might purchase the products. Similar to Josh, Bryan never thanked me for my business. These two were extremely unprofessional and in my opionion, are a liablilty to Bell Road Toyota. If this review were based only on Bryan and Josh, it would be a rating of 1 and I wouldn't recommend the dealership to anyone. Recap of fees I found that you don't want to pay: $289 Anti-Theft registration $100+ paint protection Full year of "estimated" registration fees - check with MVD for actual fees. More

We were dealing with a used car salesman named Jim, when we decided to take an extra day to decide on our purchase he became very belligerant and flat out rude. We were going to take our business to another we decided to take an extra day to decide on our purchase he became very belligerant and flat out rude. We were going to take our business to another dealer but Larry Banks called us a few minutes after leaving the dealership and convinced us to come back and deal with him only regarding our purchase. We eventually did go back and make a purchase strictly because of Larry Banks, he saved a sale for Toyota and will most likely get our business in the future. Larry did an exceotional job and bent over backwards to make up for the previous salesman's lack of professionalism and integrity. More

MY FRIEND BOUGHT A CAR THERE AND WAS VERY PLEASED. I WAS THERE TO GIVE HER A RIDE AN WAS NOT LOOKING TO BUY BUT I MET LARRY AND HE SHOWED ME SOME VEHICLES AND I BOUGHT THE HIGHLANDER. GREAT JOB BY HIM AND THERE TO GIVE HER A RIDE AN WAS NOT LOOKING TO BUY BUT I MET LARRY AND HE SHOWED ME SOME VEHICLES AND I BOUGHT THE HIGHLANDER. GREAT JOB BY HIM AND JOHN IN HELPING ME. CURT CHAPMAN, USAF, RETIRED More

I would say that taking your vehicle to a body shop is fun for No One! The reason you are there is obviously not good in itself. A friend told us about Bell Road Toyota Collision Center. It was further fr fun for No One! The reason you are there is obviously not good in itself. A friend told us about Bell Road Toyota Collision Center. It was further from our house then were the insurance co wanted us to go but we decided to go with our friends advice. I cannot tell you enough how we made the RIGHT CHOICE! Steve & Bell Road Collision Center set our minds at ease with their very polite manner & completely made us feel that we were definitely chose right place. Our truck came out looking Brand New and we could not be any happier! I cannot tell you enough how appreciative my wife & I are for Bell Road Toyota Collision Center, Steve and the whole team who made our broken truck Brand New! Thanks Much Steve! Ellen & Frank More

This has been the best experience I have ever had with a This has been the best experience I have ever had with a dealership, or for that matter ANY customer service related business. I brought my This has been the best experience I have ever had with a dealership, or for that matter ANY customer service related business. I brought my vehicle in for a transmission leak, just AFTER my warranty had expired, the Service Advisor (Craig) was extremely friendly, helpful and eager to assist me. He was able to get the car looked at immediately, by one of the Toyota Mechanics (Mike) who quickly determined there was in fact two leaks, One from the Rear Main Seal, the other from the Oil Pan. Cost of repairs would be WELL over $1000.00 but Craig and the Service Manager (Scott?) were able to call toyota customer care and get a "good will warranty" to cover the cost of expenses. Not only did Toyota Cover the Labor and Parts, but they also covered the cost of new fluid for the transmission and new oil for the engine. On a side note; I have had my 2007 FJ cruiser for over 3 years and this was only my second warranty issue (the first being a battery replacement). The Dealership needed to order parts for the repair, and I scheduled an appointment for the following week. I brought my vehicle in the night before and utilized the "early bird drop off". The following day Craig (service advisor) called me to tell me that Mike (Mechanic) had noticed that my clutch was about 90% worn, and strongly suggested I replace it while he has everything taken apart under toyotas' tab. Knowing that I am VERY hard on my vehicle (Hardcore Off-Roading, Oversized tires, and pulling a double axle enclosed trailer 75% of the time) I didn't doubt Mikes findings. I authorized the additional repairs, and I paid for the clutch assembly, flywheel resurfacing, slave cylinder, fork and TOB, and one hour of labor) it did cost be a few hundred dollars for all the parts, but it saved me a HUGE amount in labor.. and now i have the comfort of knowing the majority of my power-train is in like new condition. Not only did this dealership, take the initiative to call customer care to have my leaks covered under warranty AFTER the warranty expired, but they also cared enough to inspect and inform me of the clutch issue, they finished the work ON TIME and were extremely friendly, throughout the entire experience. I Strongly Recommend this dealership to anyone looking to buy a new or service their existing Toyota. Thank you Bell Road Toyota, Mike, Craig and Service Manager (Scott??) You have earned me as a customer for life, and I will post my experience on AZFJ.ORG to let everyone else know what a great dealership you are. More

I had been contacted from the dealership via Toyota I had been contacted from the dealership via Toyota Finance as per the end of my lease. I set up an appointment and of course, here we go, the big I had been contacted from the dealership via Toyota Finance as per the end of my lease. I set up an appointment and of course, here we go, the big sales pitch of why I should either lease a new vehicle instead of purchasing my new one. I get the pitch of we can put you in the new one for only $7.00 a month more than what your last one was. Geez, 7 x 36 months which is such a great deal. Another $252.00 for them that is. So I was curious. I said, tell you what, tell me what I can get this lease for with the minimum down. She said, this is it, $2500.00 down blah, blah. Funny how when I bought my last lease it was only $500.00 down with a few additional fees. So, in fact, my payment would have been a lot higher if we were matching apples to apples when it came to a down payment. She was a snake in the tall grass. She said she was originally from New York and she still played the part. Screwing the potential customer instead of trying to help them get done what they came to do, will never help your employer. I will not recommend the dealership and will let my friends know too. More

If you are looking for an excellent car salesman, go to this dealership and ask for Steve Dargo. He made the car buying experience awesome. He was upfront, honest and very helpful throughout the entire pro this dealership and ask for Steve Dargo. He made the car buying experience awesome. He was upfront, honest and very helpful throughout the entire process. After I got the car near my home, it overheated. I called the dealership and they did not even hesitate to get the car into the service department the next day. They fixed the car within an hour and a half and it has driven perfect ever since! I highly recommend this dealership!! More

I have bought 3 trucks from Bell Road Toyota, all GREAT EXPERIENCE'S, other wise I wouldn't go back. Also, I live in the West Valley closer to 2 other Toyota Dealerships and matter of fact drive by one on EXPERIENCE'S, other wise I wouldn't go back. Also, I live in the West Valley closer to 2 other Toyota Dealerships and matter of fact drive by one on the way on the way to Bell Road, but no one will service my Truck but Bell Road because the Honesty, Great Pricing, Friendliness, and overall Great Service. Recently, I was looking to add some Accessories to my Toyota, and Bell Road beat very bodys quotes in town. So if you want excellent Service and a Great deal call Dan Adams and or Todd at Bell Road Toyota. Thanks again. More

We would highly recommend this dealership and Doreen Fisher! The two go hand in hand and have always given us a pleasant purchasing experience over the years. We always call Doreen when we need to add t Fisher! The two go hand in hand and have always given us a pleasant purchasing experience over the years. We always call Doreen when we need to add to our fleet because we know that she is knowledgeable, curteous, dependable, and will go to great lengths to find just the right vehicle at just the right price. She makes it very easy for us to shop with no hassles and no disappointments. Why go anywhere else when our needs are satisfied with just a phone call. We bought our first truck in January of 2006 and have purchased eleven additional trucks since that time. We have even purchased personal use vehicles from Doreen with the same ease of purchase. If you are considering a new or used car or truck, don't waste your time driving around the valley looking for a "good deal". Just stop at Bell Road Toyota and ask for Doreen! She is the best-guaranteed! More

Over the past 5 years, we have delt with Doreen exclusively and have purchase 3 new vehicles. We consider her to be very straight forward and provided the best price possible. Follow up on the purc exclusively and have purchase 3 new vehicles. We consider her to be very straight forward and provided the best price possible. Follow up on the purchase was also very good. We consider her to be a personal friend. Also have used the service dept. (primarily Tony Isselhart (sp??)) with good results; service accomplished on time and cost as expected. More