Bell Road Toyota
Phoenix, AZ
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They're you're best friend when they're trying to sell you. We spent 4 hours getting talked into a car and as soon as we got home we knew we'd gotten screwed. We called the dealership and it took 4 days t you. We spent 4 hours getting talked into a car and as soon as we got home we knew we'd gotten screwed. We called the dealership and it took 4 days to finally get ahold of someone who told us to get over it. Customer service is horrible, the brand new Prius we got is all scratched up, we're paying Max for a car and got minimum for our trade in. We're a military family and explained we were just there to look but by the end of 4 hours we felt we didn't have a choice, the only way they'd let us leave is if we signed, I know it sounds weak but that's really the feeling their representatives instilled in us. I would not recommend this dealership to anyone. More
My wife and I (and one of our sons) have bought/leased Toyotas from Bell Road over the past 12 to 15 years -- all from Cora -- because she always finds us what we want in a vehicle and finds good financi Toyotas from Bell Road over the past 12 to 15 years -- all from Cora -- because she always finds us what we want in a vehicle and finds good financing and interest rates. She's friendly, efficient and a pleasure to deal with. Tony (in service) always communicates exactly what needs to be done, how long it will take and the cost. Good communicator. Tom, a recent acquaintance is very helpful, on top of things, and communicates very well. Bottom line? Bell Road Toyota is a pleasant place to do business. Our next car will come from there thru Cora. My newest car from Bell Road Toyota is a 2012 Camry LE. Couldn't be happier. More
I know to find the good people in any organization call after hour's or before.I called after and got ahold of Richard Macero.He told me to come in and he would show me the differfence in doing business wi after hour's or before.I called after and got ahold of Richard Macero.He told me to come in and he would show me the differfence in doing business with Bell road Toyota.Richard sent me John Novick on the day of sale and was right.Thease guy's made it real simple to do business.Thank you Richard for keeping your word.I have lived in Arizona since 1973 and for Toyota's I will never buy any where else but Bell road Toyota"! Thank you" Shelby More
Very personable; responsive - called me back right away with car information. Made appointment and again, they were both professional, knowledgeable and helpful. Would definitely recommend. with car information. Made appointment and again, they were both professional, knowledgeable and helpful. Would definitely recommend. More
The salesman was very professional, the financial person was very helpful, informative and funny, the service man is great, kind and very friendly. The whole staff is very helpful and caring. was very helpful, informative and funny, the service man is great, kind and very friendly. The whole staff is very helpful and caring. More
Before coming here, we had a terrible experience at another dealership. Our title was being held at another that location, so we called the number on Bell Road Toyota's Website, and spoke to Doreen, an another dealership. Our title was being held at another that location, so we called the number on Bell Road Toyota's Website, and spoke to Doreen, and told her what had happened. She let us know they could accommodate us and help us out and make our experience better, even through the phone, we felt a huge relief! Upon coming here, Doreen Fischer went above and beyond customer service duty to make us feel like she really wanted to get us into a vehicle we could afford and enjoy. She went out of her way to make us comfortable, and make this experience feel like we were the priority. We looked at a few cars, and found great used car, with low, low miles, at a very affordable price/rate. It had everything we were looking for in a vehicle, and some! Later in the day she brought in Ruben(sales) and we started in on the paperwork and the bank information. Originally, the price was a little higher than I was wanting, but thanks to them working so hard, they were able to bring it into my price range monthly, AND beat the apr% that I was previously getting/expecting (at the terrible dealership), making it 120% affordable. I had overall the best experience at this dealership, than any other I've been too. Her and Ruben(Sales) were so friendly, and made the atmosphere very stress free. Even the finance guy was great and friendly! I will definitely be coming back here, specifically for them. More
Able to right a wrong and provide a deal in which was agreed upon. Make sure you are comfortable witht he person you are working with, and you are all on the same page with communication. agreed upon. Make sure you are comfortable witht he person you are working with, and you are all on the same page with communication. More
Bell Road Toyota was the most helpful of five dealerships I visited. They were the only dealer who seemed to really care about what I wanted and did not try to push me into buying a vehicle. I had bad experi I visited. They were the only dealer who seemed to really care about what I wanted and did not try to push me into buying a vehicle. I had bad experiences at two dealers and debated wether I should continue shopping for a vehicle. Ruben, Michael and Brian were both friendly and professional. When we are ready to trade are Infiniti I will definitely look to Toyota/Lexus as the replacement. Thank you. Bob Addis. More
I LOVE this dealership! My purchase was fairly easy with little stress and regular maintenance is a breeze thanks to Chad Hinson. Chad seems to always remember me and the service on my FJ Cruiser. The dea little stress and regular maintenance is a breeze thanks to Chad Hinson. Chad seems to always remember me and the service on my FJ Cruiser. The dealership is laid out extremely well and everyone there seems to always want to help. If you ever need service, or even a vehicle (new or used) definitely check out Bell Road Toyota. I can't give them high enough marks. I even bring my husband's car to them although it is a PT Cruiser. The PT dealerships are horrible with poor service so with my excellent experience with Bell Road Toyota, we decided that was the only place we would go for service. Check this place out and ask for Chad! More
I just purchased my brand new Rav4 at Bell Toyota and I cannot express my gratitude and appreciation of the service that I received from Cora she was beyond amazing in assisting me with getting approved fo cannot express my gratitude and appreciation of the service that I received from Cora she was beyond amazing in assisting me with getting approved for my brand new vehicle.... Cora worked hard to get me through the process and I cannot thank her enough for all that she has done for me. She has made an impact on my life that she may not even know that she did....I am very grateful to Cora. Cora has not only assisted myself in getting a vehicle but she has also helped my son in law and daughter and is currently helping my youngest daughter as well... Don was a pleasure to meet he made the process fun and was very informative explaining everything along the way.... I have nothing but wonderful things to say about Bell Toyota and have referred others to Bell Road as well and have given them Cora's name to contact. Thank You again Cora, Don and Bell Toyota I love my Rav4! More