Bell Road Toyota

This is the first time in a long time that I have had a positive experience at a new car dealer in Phoenix. I received a friendly welcome from salesman Terry Martin who explained everything I needed to kn positive experience at a new car dealer in Phoenix. I received a friendly welcome from salesman Terry Martin who explained everything I needed to know about the Scion xB. Overall experience from beginning to end was positive. More

The experience was grate and friendly and fair . I am going to do all my Business with bell road Toyota . I like Family-owned Arizona Business . going to do all my Business with bell road Toyota . I like Family-owned Arizona Business . More

This is my third 4Runner. I love my 4Runner but typically dread the dealer experience. This time was different. Kylor was my salesperson and most of our discussions took place over email which is what I pref dread the dealer experience. This time was different. Kylor was my salesperson and most of our discussions took place over email which is what I preferred and requested. He was very nice, not pushy, and gave me all the numbers he could over email. We were able to agree on the price and there were no surprised when I showed up to make the deal. I even had another dealer tell me he could beat any price I had, but i felt Kylor and the team at Bell Road were genuine and really won over my business. As a result I got the 4Runner i wanted for the price I wanted. Everyone I came in contact with was very nice and accomodating. I really value that Kylor took into consideration what I wanted. I wanted to see the numbers via email before going further and most dealers just ignore my requests and try to call and beg you to come in for a test drive. I realize he could not tell me the trade in value for my car without seeing it, but he did do all he could in a honest and non-pushy manner. Great experience all around. More

I visited Bell Road Toyota on Saturday, August 18th. I had been in my first car accident on August 16th, my car was totaled, and I wanted to test drive a Corolla. Doreen worked with me and was friendly a had been in my first car accident on August 16th, my car was totaled, and I wanted to test drive a Corolla. Doreen worked with me and was friendly and helpful; however, I was very stressed out and emotional since I've never A) been in an accident or B) bought a car. Ultimately, I left the dealership exhausted and exasperated since I had been to three other dealerships that day and was not able to find anything in my budget I liked. The problems I had with your customer service & friendliness began when I got back to my house, to find I had a voice message from a "sales manager" named "Eric." He claimed they'd just gotten a trade-in Elantra (one of the other cars I'd been looking at, and had disclosed to Doreen) with low mileage and really wanted me to take a look at it. Though tired and frustrated, I returned to the dealership, thinking there was a potential car sale ahead of me. Was I ever mistaken! I was told to have a seat; Doreen told me the manager was "in the other building and would be right out," and I was left sitting in one of the little cubicles for over 20 minutes. Then, two policemen walked in the building, up to me, and asked what I was doing there. I relayed the story of how I had come back due to a voice message -- thinking there was a car for me, and how now I was pretty sure that was all just a ploy to get me back onto the property. I asked if I was under arrest or if I was being charged with a crime; though I wasn't, the cops informed me someone had made a complaint to them because of how I was acting earlier and they were concerned because I had my infant daughter with me. I am LIVID about the way this was handled by the staff at Bell Road Toyota. It's a car dealership. Stressed out emotional people walk in and out of their doors every day. If someone was truly concerned about my well being or the safety of my daughter, they should have approached me in the moment or let me know they intended to call the police. Instead, they fabricated a story about a car they wanted to sell (which I doubt exists, nor this "sales manager") just so I could be harassed by police. I've been a loyal Toyota driver my whole life. So are both my parents. Bell Road Toyota engaged in dishonest trickery and made my weekend even more stressful than it already was. They just lost a customer for life. More

I've been working with Mike for a long time. He's dependable, honest and fun. Thank you Bell Road Toyota for employing such a great service manager. dependable, honest and fun. Thank you Bell Road Toyota for employing such a great service manager. More

I went to several dealerships and Toyota was by far the best. The staff was very kind, patient, and knowledgeable. Terry listened very well to my needs and found the perfect car for me. Overall it was a g best. The staff was very kind, patient, and knowledgeable. Terry listened very well to my needs and found the perfect car for me. Overall it was a great experience and I would recommend my friends and family to Toyota. More

Mr. Roller was exceptional. I will make sure to service both my Toyota cars through him and Bell Toyota for the indefinite future. Thank you Michael. Gary Gailius both my Toyota cars through him and Bell Toyota for the indefinite future. Thank you Michael. Gary Gailius More

I chose this Toyota Dealership on the Internet. They have the best internet sales for Toyota in the Phoenix AZ area. I found the Corolla I wanted. Went the next day and bought it. Had every thing it said on the best internet sales for Toyota in the Phoenix AZ area. I found the Corolla I wanted. Went the next day and bought it. Had every thing it said on the internet. Really good web site. Now the only Neg thing I can say is I had my own Loan set up at my bank (pre-approved with loan #) all they had to do is call my bank and ask what paper work they needed, they still had me fill out all the paper work for a loan. I don't mine listening to a spiel on extra stuff to buy, which I did buy (security system and tire road hazard). The Loan Department needs to really ask if you want them to get the loan. And check out your loan in the beginning. A two hour sale was 3 plus. More

My wife and I were both impressed with the casual yet professional manner with which Terry conducted his business. We were treated with respect and provided with all of the information we needed to make professional manner with which Terry conducted his business. We were treated with respect and provided with all of the information we needed to make an informed buying decision. More

I used USAA's car buying service & found Bell Road Toyota from them. I spoke with Doreen Fischer on the phone & she was very polite, professional, & knowledgeable. I set up an appointment with her & Toyota from them. I spoke with Doreen Fischer on the phone & she was very polite, professional, & knowledgeable. I set up an appointment with her & went the following week to test drive a Toyota RAV 4. I test drove a RAV 4 & I liked it but unfortunetly it was out of my price range. I wanted a new car & not a used car. I had a 2001 VW Beetle to trade in. Doreen then suggested the Scion XB which was more in my price range & she felt it was something I would be intersted in. I ended up buying the Scion XB & absolutely love it! I really appreciate the excellent customer service from Doreen & everyone at Bell Road Toyota! More