Bell Road Toyota

Larry was very easy and fun to work with. He had a great sense of humor. He went the extra mile to ensure that we were happy and comfortable with the process. I would most defiantly work with Larry again an sense of humor. He went the extra mile to ensure that we were happy and comfortable with the process. I would most defiantly work with Larry again and would recommend him. More

I bought 3 vehicles here (Tundra limited, Sequioa Limited and Lexus es 350). The Lexus will be the last purchase I'm going to do with this dealership. The Lexus ES 350 started having issues, check engine lig and Lexus es 350). The Lexus will be the last purchase I'm going to do with this dealership. The Lexus ES 350 started having issues, check engine light is on. Bank 1/ sensor 1 oxygen sensor heater circuit malfunction. I do have a extended warranty, I ask nicely to release the Lexus warranty to another shop so we can replace the oxygen sensor since I drive 40 miles to work and also works for a dealership. And it's a big hassle for me to drop it to bell Toyota to have the issue check. They fought with ,e and the SERVICE MANAGER said no way I can release that to another shop. I have to take some time off so I can drop the car, which I did. 1 week later we pick it up, oxygen sensor is replaced! Good, the repair order states replaced oxygen sensor and test drove vehicle, I said that's good. Oxygen sensors needs drive cycles to make sure issue is resolved. It needs to see the open and close loop of the system. ONE BIG ISSUE!!! The mileage is the same when I drop it off!!!! But the repair order says 3 miles more than the odometer says. The odometer says 73296 when I drop it off and when I pick it up guess what 73296 miles!!! But the repair order says mileage out is 73299... Why would this dealership lie to me that the vehicle was test driven and the miles out on the repair order is different on what the vehicle have at the time of pick up... Not even a mile is added!!!! I gave them a second chance!! I talk to this service manager name TODD, he didn't really entertain the complain properly!! He said maybe it was key in wrong!!! Maybe the out miles/mileage out is keyed in wrong!!! The repair order states the vehicle was test driven for 3 miles but it wasn't!! This is the reason why I don't bring my car to another dealership. If you want something done right then do it yourself. He could have just said, sorry maybe the tech didn't really drove the car. All I want is the repair is done properly and the vehicle is driven to make sure everything is working properly especially Oxygen Sensors needs drive cycle in order for them to be check for proper operation. I WILL NEVER TRUST THIS DEALERSHIP AGAIN, and guess what I'm going to be back there soon to cancel the warranty. About the service writer, I don't have any issue dealing with him. I like working with him, he is very professional and he kept me updated. My advise to this dealership tell your technicians if they are going to state that they drove the vehicle please do so and don't fabricate a mileage!!! This is basically fraud!!!! And don't worry the repair order was video tape on top of the odometer and you can clearly see the miles in and out on the repair order and the odometer of the Lexus. I'm not afraid to be contacted by anybody. The service writer knows all my info.. Update: The service director called me and talk to me he apologized for the incident, and I accepted that. He was very professional and offered help to resolved the issue. He advised me that he will going to include this issue to there monthly meeting. This issue is now resolved. Thanks to the Service Director! More

We don't buy cars very often so we are no match for the dealer manipulations. We feel like we could have gotten a better deal regarding the price of the car but I also know that the car we bought is a gre dealer manipulations. We feel like we could have gotten a better deal regarding the price of the car but I also know that the car we bought is a great car and it is well worth the money. More

I purchased a new 2012 Prius Package II and it was one of the most pleasant car buying purchases I have ever made. After settling on a price through a series of emails with Shirley, I set up a time to test the most pleasant car buying purchases I have ever made. After settling on a price through a series of emails with Shirley, I set up a time to test drive the car and to make sure the baby seat fit in the back. Shirley was incredibly friendly, not pushy, pleasant, and eager to answer any questions that my wife and I had regarding the car. She did a great job with all of this. I figured that I would somehow get conned into coming into the dealership expecting one thing, only to sold something different. Not the case. I literally walked in, test drove, sat down to agree on the already agreed upon sales price (with no surprise fees or costs) and was out the door in less than 2 hours. I probably would have been able to make it quicker if I didn't ask so many questions. Everyone I dealt with was very pleasant and I never felt any unnecessary pressure. I will definitely recommend any of my friends to Shirley if they are in the market for a new or used car. Big thumbs up!! More

Very happy with purchasing from Bell Rd Toyota. They were very down to earth, upfront and honest! John Novick and Fred made it fun and enjoyable to buy a truck, very professional! I didn't feel pressured or very down to earth, upfront and honest! John Novick and Fred made it fun and enjoyable to buy a truck, very professional! I didn't feel pressured or mistreated liked I have at other lots. I would reccomend Bell Rd Toyota to everyone looking to buy a new or used car/truck More

Kylor was very pleasant and made the buying experience a good one. He was patient and answered all our questions and did it with a bit of humor along the way. He was quite knowlegable and professional. I h good one. He was patient and answered all our questions and did it with a bit of humor along the way. He was quite knowlegable and professional. I have dealt with this dealer before and can say that this time I got good service this time. Two days before I visited the dealership and the salesman hardly wanted to answer my questions. Thanks Kylor. More

First and foremost the customer service was impressive . First and foremost the customer service was impressive . Our questions was answered perfectly well and a good discription, similarity, differecies an First and foremost the customer service was impressive . Our questions was answered perfectly well and a good discription, similarity, differecies and qualities of the cars where well detailed. I got home and my family were happy with the choice of car I bought. Thanks to your employee Mr Larry Ajayi who guide me for my chioce of car. I really appreciate his time and effort. More

Kylor was very pleasant to deal with and made the first part of the experience very easy and enjoyable. He was knowledgeable about the vehicles and their options and helped me choose my perfect car quickly part of the experience very easy and enjoyable. He was knowledgeable about the vehicles and their options and helped me choose my perfect car quickly. When I made it to finance, I met with Don Scott and he was also very pleasurable to work with. He explained my options so they were well understood and I ended up changing my mind about gap insurance based on some things Don said and came back the next day and signed new papers, including the gap insurance. I am also very pleased with the service department and Dan Adams is awesome! More

Everyone was very efficient, courteous, and knowledgable. The experience of buying vehicle was smooth and I would recommend Bell Road Toyota to anyone looking to purchase a new vehicle. The experience of buying vehicle was smooth and I would recommend Bell Road Toyota to anyone looking to purchase a new vehicle. More

Larry took the time that we needed to make a decision on which car to buy. He answered all of our questions thoroughly and was very knowledgeable about the cars we were looking at. Very friendly. which car to buy. He answered all of our questions thoroughly and was very knowledgeable about the cars we were looking at. Very friendly. More