Bell Road Toyota

My husband and I had done a lot of research for our next car and test drove the Cadillac, Lincoln, Lexus, Infinity and lastly the Toyota Avalon. We live in Prescott and had looked at the Lincoln MKZ and lik car and test drove the Cadillac, Lincoln, Lexus, Infinity and lastly the Toyota Avalon. We live in Prescott and had looked at the Lincoln MKZ and liked it but wanted to test drive the 2013 Toyota Avalon Limited. My husband called and made an appointment with Robin Conant who had said that he had just gotten in an Avalon Limited. We drove to Phoenix the very next day and when we met with Robin at Bell Road Toyota he had the car ready for us to test drive and it was perfect for me. Besides having the exterior and interior colors I would have chosen, it had the bells and whistles I was looking for. It is also very comfortable. There is a learning curve to the new data but not impossible to achieve. The sales representative, Robin, is informative about the new Avalon design and able to answer most of our questions and if he didn't have the answer he immediately got hold of a colleague. Add friendly and personable and that equals a great sales rep. We never felt like we were being pushed to purchase by the sales rep nor by the dealership owner who talked to us quite a bit. I have been driving the car for a month and am very happy with it and Bell Road Toyota. Sincerely, Rosi and Jim Granecki Prescott AZ More

I have dealt with Mike on several occasions in servicing I have dealt with Mike on several occasions in servicing my purchased-as-used Toyota vehicles ('97 Camry, '00 Camry, '00 Solara, '10 Prius), two I have dealt with Mike on several occasions in servicing my purchased-as-used Toyota vehicles ('97 Camry, '00 Camry, '00 Solara, '10 Prius), two of which were purchased at Bell Road Toyota. He has provided EXCEPTIONAL service to me and my family. He is an honest, competent, professional, personable and reliable representative of his dealership. I can ALWAYS count on him to do what he commits to. During a recent event, which involved the difficult challenge of researching and correcting an extended service plan contact error, Mike stuck with it for over three weeks to ensure his dealership's word was trustworthy. In another example, I recently purchased one of my used vehicles at another Valley Toyota/Acura dealership, along with with an extended warranty plan. I took it to Mike for a complete maintenance review. He identified several items which needed repair and submitted a work authorization request to the warranty company. The company responded with an answer which instructed me to return to the dealership of sale and have them complete the repairs. Mike graciously provided me with a comprehensive list of deficiencies and related costs which I used to hold the warranty company and other dealership accountable for their responsibilities in the matter. Mike obviously brings an incredible amount of maintenance and customer service experience to the Bell Road Toyota Service Department. I only hope his supervisors are recognizing him for this, to include future promotional possibilities. THANK YOU BELL ROAD TOYOTA! More

Service is always easy to schedule. The service bye is always quick to acknowledge your arrival and the service-writer shows up promptly to get everything in order. The service is usually completed when always quick to acknowledge your arrival and the service-writer shows up promptly to get everything in order. The service is usually completed when estimated, and always within cost. I take my Scion to Bell Road for all regular service needs. More

Robin was the best. Very knowledgable, thorough and nice. He will find you the perfect car at the perfect price. Shop with a great salesperson at Bell Rd Toyota. He will find you the perfect car at the perfect price. Shop with a great salesperson at Bell Rd Toyota. More

I leased a Prius from Bell Road Toyota and I am very happy I did. There was a good selection and my salesman, Robin, was extremely helpful. happy I did. There was a good selection and my salesman, Robin, was extremely helpful. More

Robin Conant made the purchase of my new Toyota a very enjoyable experience. Purchasing a new car with all it's new tecnology for a person of my age is very difficult but Robin was so patience and kind enjoyable experience. Purchasing a new car with all it's new tecnology for a person of my age is very difficult but Robin was so patience and kind spending extra time explaining everything till I understood all the working of my new hybrid Toyota. Just love Robin and all of the employees at the dealership and my new Toyota. Thanks to everyone at Toyota for making the purchase a great experience. Sincerely, Marilyn Hoskin More

Friendly, personable, knowledgeable, great customer service. First and foremost I have NEVER enjoyed a car more and I NEVER go anywhere that someone, usually complete strangers, ask me about it. It's f service. First and foremost I have NEVER enjoyed a car more and I NEVER go anywhere that someone, usually complete strangers, ask me about it. It's fun! More

When I met with your finance man Scott Brown he charged me 8.3% sales tax, and assured me that I would not pay more than the 4.9% (state 2.9% plus 2% county)and that I would get the difference back when I me 8.3% sales tax, and assured me that I would not pay more than the 4.9% (state 2.9% plus 2% county)and that I would get the difference back when I registered the car in Colorado. When I registered the car in Colorado I was forced to write a check for the 2% county sales tax ($574.46), for a total of $3,031.92 or $1,624.49 or 5.7% more than explained to me. Scott Brown would not return my calls or letters sent for the next few months. I even wrote and complained to the owner of Bell Toyota. It wasn't until I contacted Toyota, that I was referred to a Tom Hollingbaugh of Bell Toyota, that I got some satisfaction and where the Arizona Tax Department advised Bell Toyota that they had over charged me $915.60. Prior to that Bell Toyota had sent me a refund for $42.25 for collecting excess taxes. After the refunds I was still out $672.89, and gave up trying to get the remainder back after 4 months. Bell Toyota.......GIVES AUTO DEALERS THE WORSE REPUTATION POSSIBLE....AND I CAN'T BELIEVE THAT TOYOTA ALLOWS SUCH BEHAVIOR FROM ONE OF IT'S DEALERS.r More

Kylor was very personable and helpful in creating a good negotiating environment. I came in with an internet price and they matched it without any questions. negotiating environment. I came in with an internet price and they matched it without any questions. More

I had a very good experience at this dealership. Everyone was friendly and the service was prompt. I was even offered coffee and donuts while I waited. I was informed of all the work that was done and was gi was friendly and the service was prompt. I was even offered coffee and donuts while I waited. I was informed of all the work that was done and was given the opportunity to ask questions. I was given an invoice of all the work that was completed. Everyone was professional as well as pleasant to do business with! Thank you very much. More