Bell Road Toyota

I hope you publsh this-it will definitely give buyers an opportunity to make their own mind on consumer spending. I had the pleasure in dealing with Bell Road Toyota, 2020 West Bell Rd., Phoenix, Arizona opportunity to make their own mind on consumer spending. I had the pleasure in dealing with Bell Road Toyota, 2020 West Bell Rd., Phoenix, Arizona 85023, in a very different perspective. I really hope you publish this on this site. My experience with the “Dealership” was unfortunate for myself and my family. Let me just say, that I did not make the choice in the dealer; it was given to me by my financial institute –USAA, car buying service. I would not make another purchase, bring a vehicle in for service or recommend it to another customer. I have also filed a complaint with USAA on this matter. I recommended they do not send more military personnel to this institution because of their lack of professionalism. The entire ordeal/experience was uncalled for, took the novelty of making a long-life, major-end item purchase, and THEY took the wind out of our sale (sail)! The details are many, so I will relate the most obvious points: 1. The salesperson lied to my family and I about making unnecessary credit checks-I did not need any because I was pre-approved/financed prior to dealing with the sales dealership…they made two unnecessary checks, which now they are trying to reverse and take off my credit history.. 2. When dealing with the finance manager, which is the last step in making the pruchase-He became unprofessional, tactless and rude. It was 8:30 in the evening and he made comments that “he had been working all day and he was done for the day-he did not need to be there.” Additionally, he was unresponsive when my wife attempted to make conversation with him by just ignoring her, myself and my teenage children-while sitting across from his desk. He would not answer any questions I asked him in reference to the purchase, specifically rebate and financing credit checks-I think he forgot I was the one paying his salary. People like him have been in their position too long. It was very apparent he was/is not suitable for that position, as a representative of the organization - because of his demeanor, personality and lack of professionalism. 3. They delayed my purchase or receipt of the vehicle by not being able to account for my money deposit. They had no idea where the funding was-even when I provided a tracking number from USAA on the fact that the money was in their account…but they could not find it! At one time I was advised “it was after five o’clock and they would not be able to give me an update until the following working day”, it was Friday-I had to wait until Monday 1:15 p.m. in order to get an answer. 4. I finally had my vehicle delivered to me (because I asked for delivery during the disappointment-financial manger issue) six days after I made the initial commitment and gave them my agreement for purchase. I was out of town, so the delivery had to be handled by my wife. 5. Throughout this period I had been in contact with William (GSM) and all he did was continue to apologize. I received #27 apologies from my salesperson, GSM and other managers. At no time, did anyone make an attempt to compensate or discuss/explain the individual concerns-even when I asked to be compensated for the nightmare (s). With all the issues, a 200-300 dollar compensation of a gift certificate or additional add-on to the purchase would have been appropriate-after I spent the many thousands of dollars on the actual purchase…..They have no interest in return customers. 6. On a positive point, I just received my plates and no issues have come from this action-so far. I made the purchase because of the price, which was very acceptable. 7. I wonder if this will make this website-I am sure it will validate the site if you guys see an actual below walk-on-water review. a. Salesperson- Doreen Fisher b. Finance Manager-Sam Lima c. GSM-William d. Manager-Tom Munks (sp) Reason for visit-New vehicle purchase Quality of vehicle-Very good Quality of service-Poor Reliability of salespeople-average Recommend to others-No Return customer-No, first time Toyota Customer Price on vehicle-Very good For additional details (I have more)-if interested, send me a message to my e-mail account clopez35@cox.net – please include your phone number and name, so I know it is a valid request. I recommend you also contact them, so that you obtain their perspective. Cosme Lopez More

I was not going to purchase a new vehicle until I talked to Terry Martin and he said let me see what we can do. I had my doubts as my credit issues were a challange. However, the upper management of this to Terry Martin and he said let me see what we can do. I had my doubts as my credit issues were a challange. However, the upper management of this dealership worked hard and got me into a brand new 2013 lease. It was the best experience I have had buying a car and I worked in management in a dealership for 10 years! Terry was not pushy, and did not try to jerk me around at all! Their hard work paid off and I am very pleased to be driving my new 2013 Toyota Corolla S, upgrage from my 2007 Honda Accord! Thank you again Terry and all who were involved in this car deal! You have a very happy customer! Jill G. More

Katy went out of her way to ensure that I was taken care of. I had a very narrow budget to work with, but she was determined to see me in a new car and bent over backward to make sure that a deal was reache of. I had a very narrow budget to work with, but she was determined to see me in a new car and bent over backward to make sure that a deal was reached that everyone could be happy with. She ensured that I got the absolute best possible value on my trade and was able to secure the exact car I wanted without any hassle at all whatsoever. Katy truly brought a personal touch and refreshing approach to the car buying experience—something that, sadly, is often lacking in a business that, from the consumer's perspective, is so steeped in "professionalism" that interactions are typically distant and rigid. I would highly recommend Bell Road Toyota to others and would absolutely suggest to anyone interested in a Toyota or Scion to seek out Katy Kennedy. Bell Road Toyota is very lucky to have her on their team. More

Mitch Deusterman greeted me out front. I already knew which Prius I wanted to trade my Tacoma in for, so Mitch and I quickly got down to business. He immediately walked me around back to see what was in which Prius I wanted to trade my Tacoma in for, so Mitch and I quickly got down to business. He immediately walked me around back to see what was in stock, I picked one, and we walked in and began the process. Many times I was offered something to drink, kept updated on the process by the different departments, closed the deal and drove off in my freshly detailed 2013 Prius IV. I hate buying cars and dealing with the hassle usually involved, but the team at Bell Road was professional, non-pushy, and friendly. I plan to take my car there for all the scheduled maintenance and anything else that might arise. I would definitely recommend them to friends and family members and anyone out there reading this review. Love the car guys. Thanks! More

I had a great experience with Doreen here. I needed a new car as I had had the same car since 2001...it was finally time to get a new one and I wanted the reliability of a Toyota again. Paperwork and pricing car as I had had the same car since 2001...it was finally time to get a new one and I wanted the reliability of a Toyota again. Paperwork and pricing was easy and a breeze. I would recommend going to Bell Toyota. Super easy to deal with and I love my new car. More

Barbara was friendly and helpful. She knew the product and was able to answer my questions and concerns. She followed up on all of the promises in helping me set-up the electronics. I appreciated that and was able to answer my questions and concerns. She followed up on all of the promises in helping me set-up the electronics. I appreciated that she did not try to pressure me. I was not particularly ready to buy but the combination of Barbara's help and the performance of the Prius persuaded me. More

I am writing this review on be half of Mike Logan! The experience, we had working with Mike was awesome! When we got to the dealership we weren't sure what we were doing, because we were going through a experience, we had working with Mike was awesome! When we got to the dealership we weren't sure what we were doing, because we were going through a tough time in our lives. My daughter & I ended up leaving not only with one new Toyota Camry, but two, that we both just love!!! Mike not only did a Great Job!!!, of selling us on the Camry's, he was very helpful , polite & caring, but also made it a Fun 4th of July!!! We so much appreciate him & would definitely refer him as a Great Salesman!!! We would like to say a Big Thank You To The Whole Bell Road Toyota Staff!!! More

My sales lady, Barb Bloss, came out to meet me the first time I drove up. She was very friendly but not pushy. I was in fear of going to a car dealership because I hadn't purchased a new car in 17 years. time I drove up. She was very friendly but not pushy. I was in fear of going to a car dealership because I hadn't purchased a new car in 17 years. Barb answered every question that I had. Even though it was a hot day we went out and test drove four vehicles. I didn't purchase anything that day but she gave me some information that I could take with me to look over. After a few days I went back to the dealership and test drove another car that I felt that I needed to try in order to make a good decision. Once again Barb and I went out in the heat and she helped me think about the differences between the cars that I was interested in. She checked back with me a few times while I was still thinking about which vehicle I would purchase. She was never pushy and was patient with my indecision. After a week or so I called back with several questions and Manager Barry quickly answered my questions because Barb was out of town due to a family member passing away. The next day my husband wanted to come to the dealership with me and try out one of the cars that I was interested in because he had not come with me before. Barb, Barry, Allen, and Don Scott all took care of everything. As you can tell the whole group was extremely helpful. They were very friendly because I didn't feel like I was at a "Car Dealership". The quality of work that they performed (teamwork) was like a well oiled of machine. The overall experience was great because I didn't have that scary car dealership feeling. The price was good and they worked with me so I feel like I got a good deal. I will recommend this dealership and the team of employees that worked with me to my friends and family. If I need another car I am going to Bell Road Toyota. More

This is my second purchase with this dealership. They are very helpful and did everything possible to stay within my budget. With Toyota care and all the warranties I should be very happy with my Toyota are very helpful and did everything possible to stay within my budget. With Toyota care and all the warranties I should be very happy with my Toyota Camry for years to come. More

Our experience was an exciting one, because we drove from California to Phoenix after reviewing an outstanding 2005 Mercedes-Benz SLK 350 on your website for two weeks. We continued to shop around but we cam California to Phoenix after reviewing an outstanding 2005 Mercedes-Benz SLK 350 on your website for two weeks. We continued to shop around but we came back to your website over and over again. On Wednesday July 10th my husband said lets drive to Phoenix and buy the Mercedes 350 and drive it home. We were both very excited and left our home in Orange County (Mission Viejo, CA) at 5:00 am Thursday morning and arrived at your dealership about 1:30 pm. We had several conversations with Kylor Messmer and once I filled out the form on your website Kylor responded to my request, called me and also offered to pick us up, however, Kylor didn't remember we were calling from California. When we thanked him we said "do you mean your offering to pick us up in California drive us to the dealership so we could purchase the Mercedes and then we would drive home". What a sweet thing to do, but we are planning to drive over and drive back with two cars. When we arrived Thursday we were warmly greeted in spite of the heat, once inside the office everybody came over and greeted us by saying "so your two who drove from California, we all laughed and said yes we are the crazy California couple. We brought our Miniature Schnauzer "Eddie" with us and he was a hit with everybody. We drove home Friday morning leaving at 5:00 am, it took us about 12 hours to get home because of traffic, border checking, accidents etc. We were oh so tired but it was worth the experience and we would do it all over again. We went to a picnic Saturday and all of our friends were impressed with our new Mercedes and we told everyone about Bell Road Toyota and the great service we received. Thanking you in advance, Norman & Marcella Ballard (Eddie too) More