Bell Road Toyota

great service, good deal, will go back to service my car. staff was great. would tell others about the my experience and that was in and out in less then 3 hours. staff was great. would tell others about the my experience and that was in and out in less then 3 hours. More

We are more than pleased and Cora played a key role in We are more than pleased and Cora played a key role in how this new acquisition went for us. We ARE completely satisfied and want to thank you fo We are more than pleased and Cora played a key role in how this new acquisition went for us. We ARE completely satisfied and want to thank you for helping us get the vehicle we wanted with the budget we could afford. Our needs were met and no gimmicks or tricks were involved, just a straight across the board deal. That is what we and many others would want to deal with and I will tell others of our experience with you. Again thank you! More

Larry was very friendly and knowledgeable. He made us feel comfortable throughout the process of purchasing our car. He answered all our questions and gave us all the necessary information we needed to feel comfortable throughout the process of purchasing our car. He answered all our questions and gave us all the necessary information we needed to drive the car off the lot. He spent a lot of time making sure I knew how to operate all the different features on the dash. He even found a lost license and credit card in the truck that we traded in even though I thought I cleaned it out thoroughly. Not to mention all the CDs that were left as well! Thank you Larry for taking such good care of us. We most certainly recommend Bell Road Toyota and Larry to anyone one of our family or friends in the area who are thinking about a buying a new car. Gail & Tom Harley More

katy was helped us a lot. SHE is helpful girl and i would like to come here again.great peson. i am ok with her. like to come here again.great peson. i am ok with her. More

Buying my Scion FR-S was a very pleasant experience. There was no high pressure and I would highly recommend them for a new car purchase. I recently visited the service dept. and was very pleased with t There was no high pressure and I would highly recommend them for a new car purchase. I recently visited the service dept. and was very pleased with the customer support. Mike Roller was very informative and made sure my car was taken care of. Great customer service dept. More

I hope you publsh this-it will definitely give buyers an opportunity to make their own mind on consumer spending. I had the pleasure in dealing with Bell Road Toyota, 2020 West Bell Rd., Phoenix, Arizona opportunity to make their own mind on consumer spending. I had the pleasure in dealing with Bell Road Toyota, 2020 West Bell Rd., Phoenix, Arizona 85023, in a very different perspective. I really hope you publish this on this site. My experience with the “Dealership” was unfortunate for myself and my family. Let me just say, that I did not make the choice in the dealer; it was given to me by my financial institute –USAA, car buying service. I would not make another purchase, bring a vehicle in for service or recommend it to another customer. I have also filed a complaint with USAA on this matter. I recommended they do not send more military personnel to this institution because of their lack of professionalism. The entire ordeal/experience was uncalled for, took the novelty of making a long-life, major-end item purchase, and THEY took the wind out of our sale (sail)! The details are many, so I will relate the most obvious points: 1. The salesperson lied to my family and I about making unnecessary credit checks-I did not need any because I was pre-approved/financed prior to dealing with the sales dealership…they made two unnecessary checks, which now they are trying to reverse and take off my credit history.. 2. When dealing with the finance manager, which is the last step in making the pruchase-He became unprofessional, tactless and rude. It was 8:30 in the evening and he made comments that “he had been working all day and he was done for the day-he did not need to be there.” Additionally, he was unresponsive when my wife attempted to make conversation with him by just ignoring her, myself and my teenage children-while sitting across from his desk. He would not answer any questions I asked him in reference to the purchase, specifically rebate and financing credit checks-I think he forgot I was the one paying his salary. People like him have been in their position too long. It was very apparent he was/is not suitable for that position, as a representative of the organization - because of his demeanor, personality and lack of professionalism. 3. They delayed my purchase or receipt of the vehicle by not being able to account for my money deposit. They had no idea where the funding was-even when I provided a tracking number from USAA on the fact that the money was in their account…but they could not find it! At one time I was advised “it was after five o’clock and they would not be able to give me an update until the following working day”, it was Friday-I had to wait until Monday 1:15 p.m. in order to get an answer. 4. I finally had my vehicle delivered to me (because I asked for delivery during the disappointment-financial manger issue) six days after I made the initial commitment and gave them my agreement for purchase. I was out of town, so the delivery had to be handled by my wife. 5. Throughout this period I had been in contact with William (GSM) and all he did was continue to apologize. I received #27 apologies from my salesperson, GSM and other managers. At no time, did anyone make an attempt to compensate or discuss/explain the individual concerns-even when I asked to be compensated for the nightmare (s). With all the issues, a 200-300 dollar compensation of a gift certificate or additional add-on to the purchase would have been appropriate-after I spent the many thousands of dollars on the actual purchase…..They have no interest in return customers. 6. On a positive point, I just received my plates and no issues have come from this action-so far. I made the purchase because of the price, which was very acceptable. 7. I wonder if this will make this website-I am sure it will validate the site if you guys see an actual below walk-on-water review. a. Salesperson- Doreen Fisher b. Finance Manager-Sam Lima c. GSM-William d. Manager-Tom Munks (sp) Reason for visit-New vehicle purchase Quality of vehicle-Very good Quality of service-Poor Reliability of salespeople-average Recommend to others-No Return customer-No, first time Toyota Customer Price on vehicle-Very good For additional details (I have more)-if interested, send me a message to my e-mail account clopez35@cox.net – please include your phone number and name, so I know it is a valid request. I recommend you also contact them, so that you obtain their perspective. Cosme Lopez More

I was not going to purchase a new vehicle until I talked to Terry Martin and he said let me see what we can do. I had my doubts as my credit issues were a challange. However, the upper management of this to Terry Martin and he said let me see what we can do. I had my doubts as my credit issues were a challange. However, the upper management of this dealership worked hard and got me into a brand new 2013 lease. It was the best experience I have had buying a car and I worked in management in a dealership for 10 years! Terry was not pushy, and did not try to jerk me around at all! Their hard work paid off and I am very pleased to be driving my new 2013 Toyota Corolla S, upgrage from my 2007 Honda Accord! Thank you again Terry and all who were involved in this car deal! You have a very happy customer! Jill G. More

Katy went out of her way to ensure that I was taken care of. I had a very narrow budget to work with, but she was determined to see me in a new car and bent over backward to make sure that a deal was reache of. I had a very narrow budget to work with, but she was determined to see me in a new car and bent over backward to make sure that a deal was reached that everyone could be happy with. She ensured that I got the absolute best possible value on my trade and was able to secure the exact car I wanted without any hassle at all whatsoever. Katy truly brought a personal touch and refreshing approach to the car buying experience—something that, sadly, is often lacking in a business that, from the consumer's perspective, is so steeped in "professionalism" that interactions are typically distant and rigid. I would highly recommend Bell Road Toyota to others and would absolutely suggest to anyone interested in a Toyota or Scion to seek out Katy Kennedy. Bell Road Toyota is very lucky to have her on their team. More

Mitch Deusterman greeted me out front. I already knew which Prius I wanted to trade my Tacoma in for, so Mitch and I quickly got down to business. He immediately walked me around back to see what was in which Prius I wanted to trade my Tacoma in for, so Mitch and I quickly got down to business. He immediately walked me around back to see what was in stock, I picked one, and we walked in and began the process. Many times I was offered something to drink, kept updated on the process by the different departments, closed the deal and drove off in my freshly detailed 2013 Prius IV. I hate buying cars and dealing with the hassle usually involved, but the team at Bell Road was professional, non-pushy, and friendly. I plan to take my car there for all the scheduled maintenance and anything else that might arise. I would definitely recommend them to friends and family members and anyone out there reading this review. Love the car guys. Thanks! More

I had a great experience with Doreen here. I needed a new car as I had had the same car since 2001...it was finally time to get a new one and I wanted the reliability of a Toyota again. Paperwork and pricing car as I had had the same car since 2001...it was finally time to get a new one and I wanted the reliability of a Toyota again. Paperwork and pricing was easy and a breeze. I would recommend going to Bell Toyota. Super easy to deal with and I love my new car. More