Bell Road Toyota

i went there to buy used sienna or highlander there were some nice car there first guy who showed me the cars was nice he an old black man and i went to test drive with sienna and the highlander to pick on some nice car there first guy who showed me the cars was nice he an old black man and i went to test drive with sienna and the highlander to pick one after that when i went in to meet that guy who start talk about numbers he was talking so high very rude very unprofessional he was talking like the way he is selling BMW OR Mercedes or one of those luxury cars?? i payed his insult way back to him and put him back in his corner in front of his employers the other guy start apologizing to me any way this is the most worse dealer ship you can ever visit or see in all ways even the prices more higher than any were els More

Doreen and Kylor were great to work with. They were very informative, friendly and easy to do business with. No high pressure. Kylor was kind enough to let me know he had another interested party in the v informative, friendly and easy to do business with. No high pressure. Kylor was kind enough to let me know he had another interested party in the vehicle I wanted so I didn't lose out on it! Doreen was sweet enough to drive my Mother home so she didn't have to wait through the paperwork process. Speaking of paperwork, it was one of the quickest transactions I've ever been through buying a car. Barry was helpful, friendly and answered every question with great detail. I've also been impressed with the support we received after the purchase, which these days is so rare. I would highly recommend this dealership and specifically this team if you are in the market for a Toyota. More

I guess I'm the exception to the rule - everyone else seems to love this place! I'd recommend this dealership if you did what I did. I walked in with a pre-approved loan from Navy Federal CU and a pric seems to love this place! I'd recommend this dealership if you did what I did. I walked in with a pre-approved loan from Navy Federal CU and a price that was locked in by USAA's car buying program. The purchasing experience was probably the best I've ever had, but then again, all they had to do was show me the "Tacoma department" and do the paperwork! That's pretty much where the cutomer service seems to have ended. I bought the full-blown top to bottom/bumper to bumper warranty, but so far, the little issues I've brought up (someone broke my taillight lense, small paint scratch, etc.) haven't been covered. No big deal there, I guess, but the overall attitudes I seem to be getting since I brought the vehicle home appear to have changed since they know they aren't getting anymore money out of me. One of my steering wheel-mounted sound system control buttons has been sticking, so they were going to order a new one and replace it. Never heard back - had to call them back myself when the truck developed some other (albeit minor) issues. Even had to chase down the free dashboard cover I was supposed to get for taking the survey! Don't even get me started on the annoying seat belt alarm that the manual says can be reprogrammed, but the dealer says they won't! I'm not saying these guys don't get the job done. I'm simply saying that I haven't seen much in the way of going that extra mile for the customer. Then again, that seems to be par for the course in this country nowadays. I dunno - seems like a classic case of customer service ending with the sale, but maybe that's just me. More

Extremely pleased with the Certified Pre-Owned 2011 Toyota Camry I purchased. The quality, condition and reasonable pricing of the vehicle exceeded my expectations. The entire sales and financing Toyota Camry I purchased. The quality, condition and reasonable pricing of the vehicle exceeded my expectations. The entire sales and financing process was handled extremely well; no high pressure tactics, (typical of other dealerships were attempted), everything was clearly and concisely explained. I absolutely recommend Bell Road Toyota, and fully intend to continue using the dealership for on going service and maintenance of my vehicles; and, will most definitely be using them for my next new or Certified Pre-Owned Toyota. More

We were not overly thrilled with the financing process, as every dealership tries to sell you on all the "extras", and as you negotiate, the price starts high and works its way down. The final price of th as every dealership tries to sell you on all the "extras", and as you negotiate, the price starts high and works its way down. The final price of the vehicle was not disclosed until we were heading to the finance department. My wife and I thought that working through the Fleet Manager, we would get a good deal, especially since we have purchased 2 previous Toyota products in the last 7 years. Even the interest rate was slightly higher than the Toyota website estimated for our zip code. On the bright side, when we contacted Cora a month earlier, she gave us her card with her personal number and asked us to contact her when we were ready. She did not pressure us in any way. When the time came to actually buy our truck, Cora was able to locate the vehicle we had been looking for, and had it delivered within 2 days. She processed our transaction quickly and efficiently, and along with the finance manager, had us on the road in a few hours. A few days later when the truck arrived, she had it all ready for us and took the time to go over many of the new features on the truck. More

I gave Bell Road Toyota 5's straight across, I initially went to the dealership for my 5,000 mile scheduled maintenance on my leased Scion. I was greeted by David in the service department. He was initially went to the dealership for my 5,000 mile scheduled maintenance on my leased Scion. I was greeted by David in the service department. He was so friendly and welcoming. I asked him if he could direct me to someone inside just to discuss possibly purchasing my current lease while the Scion was serviced and he sent me over to Cora. She reviewed my current lease situation and crunched some numbers and found that it would be more beneficial to do a trade in for something that I actually wanted to be driving for the next few years. I recently moved a ways out of the city and onto a dirt road. She took into consideration my daily commute and the road conditions I would be encountering daily. I test drove a few cars but instantly loved the 2013 rav4. With the help of John the financial manager on duty, I drove my new rav4 home the same day. The customer service experience was a 5 right down to the man who helps you sign your loan papers. I will be using them for all of my vehicle servicing and any future auto purchases. Thanks guys! More

I had visited a ton of different dealerships before going to bell rd Toyota and I was shocked at what amazing customer service I received. Cora was so friendly and helpful with everything. She went above and to bell rd Toyota and I was shocked at what amazing customer service I received. Cora was so friendly and helpful with everything. She went above and beyond to help get me into the car I fell in love with. I will definitely recommend bell rd Toyota to everyone and will go back for maintenance on my Toyota. I couldn't be happier! Everyone ask for Cora next time your looking for a new car! More

I am in the process of purchasing a used vehicle from this dealership. I filled out an online credit application at the behest of the salesman before I traveled nearly 100 miles to dealership. I also fil this dealership. I filled out an online credit application at the behest of the salesman before I traveled nearly 100 miles to dealership. I also filled out a hardcopy application. Both using only my income from my 1 job. I was told I was approved. I picked out a vehicle, haggled over contract, signed, gave them keys to my trade and drove home. Now the nightmare. I gave them my financial statements as requested. Apparently they used a direct deposit I receive from a source other than work income and included it in the contract sent to the bank. They then requested proof of this other income. I said that I applied with my work income only. After 3 weeks, they called threatening me with sending a repo person to get my vehicle. I made the purchase 2SEP2013 and today is 26SEP2013. I reluctantly sent proof of other monies to avoid hassle of being without vehicle. To this day I have not received an answer on way or the other about my contract being final or them sending repo person. The finance person Sam does not return phone calls, respond to voice mails or emails. I would not recommend Bell Road Toyota of Phoenix to anyone. My impression of this dealership is that they use fraudulent and deceptive practices. They are also unprofessional. More

Have been using Bell Toyota service department and Tony Isselhardt since 1999 for several vehicles we have owned. We now live over two hundred miles away but still go ther for service even though a dealers Isselhardt since 1999 for several vehicles we have owned. We now live over two hundred miles away but still go ther for service even though a dealership is twenty miles away. We have always appreciated the way Tony has helped us with any issues we have had, and he has taken care of recall issues while we were in for service. We highly recommend Bell Road service department and Tony Isselhardt. J&J white mountains Arizona More

Great experience, fast friendly and professional service I would highly recommend Bell Rd Toyota to my friends and family. Larry Ajayi is very knowledgeable and truly cares about his custoners. I would highly recommend Bell Rd Toyota to my friends and family. Larry Ajayi is very knowledgeable and truly cares about his custoners. More